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janemush
Currently Being Moderated

flash player says its installed, but isn't

May 27, 2012 12:41 PM

I have installed flash player, get to box saying it was sucessful but it doesn't work..It doesn't show up under my programs, but does show up in my uninstall group.  I have tried many different ways suggested by the help page.  Have Norton anti virus, even disababled it to try again.  can watch utube videos, but not cnn or espn.  Any ideas?

 
Replies
  • Currently Being Moderated
    May 27, 2012 6:39 PM   in reply to janemush

    What is your operating system, version & edition?

     

    What is your web browser?

     

    Can you see the Flash animation and version information at http://www.adobe.com/software/flash/about/ ?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    May 29, 2012 4:45 PM   in reply to janemush

    I'd suggest doing a clean install so that your flash cache will be cleared and you can verify that you have only the latest components.

     

    How do I do a clean install of Flash Player?

     
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