When I try saving an Illustrator file using Save For Web in CS6, if the file isn't split up into slices I get an error "Could not complete this operation. There are no user slices." If I open the file in CS5, it exports perfectly fine (and with the XHTML page creation that used to be part of Save For Web that I'm pissed has been stripped out...)
Can anybody explain why this is happening? I never had to create slices to make images export w/ Save For Web in the past.
Following nearly 2 hours on the phone with tech support and a clean uninstall/reinstall, I've learned that this is a known problem. There will be an engineering meeting including this topic on Friday, August 17 after which they will get back to me to provide an update. I'll add notes here.
I had this problem too. I think I've fixed it.
Hope that helps.
Did you ever hear back from them?
That trick worked, but I've found that some of my images seem to get oddly cropped/missing the top line of pixels. I can't seem to define what causes the oddness or in which files it's going to crop (no pun intended) up. What I've started doing is opening the Illustrator file in Photoshop, and then doing all my App resizing/export production in Photoshop. It's not an elegant solution, and it adds additional steps; but it works.
> That trick worked, but I've found that some of my images seem to get oddly cropped/missing the top line of pixels.
Yeah that annoys me too. I get around it by using a rasterising filter on a group. Under the Appearence Panel choose Fx and then Rasterize. Cuts out having to mess around in Photoshop and you'll get better previews of how the vector will rasterise at a paticular resolution.
Lydia, Yeah, customer service doesn't seem to be an Adobe priority. (If my waiting on hold for 1.5 hours before giving up is any indication.)
Chris, I'll give that a shot, thanks!
Ken, It may be the way I've got my system configured, but running as Admin didn't seem to help; even when I loaded the system up in safe mode.
It's an annoying bug. I wish Adobe would just acknowledge it on a bug tracker, and give us a timeline as to when/if they think they can fix it.
Just to say how this error comes about (well how it did for me anyway). I had been saving out slices and on the Save for Web screen had chosen to export all user slices. I’ve then opened a different document with no slices whatsover and tried to use Save for Web to save the entire artboard yet it must still have remembered the export all user slices option and thus completely got its knickers in a twist!