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Snap Caulfield South Dave
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Acrobat Pro 9.5.1 Document Properties glitch

May 28, 2012 5:51 PM

Tags: #acrobat #pro #properties #glitch #9.5.1

Hi,

 

When trying to view the document properties in Acrobat Pro 9.5.1 I get the below screenshot. The box is tiny and so small nothing can be viewed. I have to press ESC to close the window. I can only use ALT+SPACE to move  it also.

 

PC config:

 

Generic Dell Crap Vostro 200.

 

Windows XP SP3

 

CS4 DP - only Acrobat, Distiller, Bridge, Illustrator and Photoshop, no InDesign.

CS5.5 DS - Everything but Acrobat X as it isn't compatible with our plugins and add-ons.

 

All Adobe software is updated, as is the windows OS. AV is AVG Business.

properties.png

1559 Views   11 Replies   Latest reply: Snap Caulfield South Dave, Jun 16, 2012 5:07 AM
 
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  • David Kastendick
    3,110 posts
    Apr 7, 2010
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    1. David Kastendick,
    May 31, 2012 1:11 PM   in reply to Snap Caulfield South Dave
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    Hi there,

     

    This is certainly odd.  Have you tried to repair your Acrobat installation via Help > Repair Acrobat Installation?

     

    -David

     
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  • Snap Caulfield South Dave
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    2. Snap Caulfield South Dave,
    Jun 3, 2012 4:57 PM   in reply to David Kastendick
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    Yes, I've tried multiple repairs.

     

    Here is my sysinfo file if it helps. I noticved that some of the plugins were doubled up in their own folder and the plugin fodler, so I removed the apis from the plugin folder...

     

    Available Physical Memory: 1529264 KB

    Available Virtual Memory: 1782092 KB

    BIOS Version: DELL   - 42302e31

    Default Browser:

    Default Mail: Microsoft Office Outlook

        mapi32.dll

        Version: 1.0.2536.0 (XPClient.010817-1148)

     

    Graphics Card: Intel(R) G33/G31 Express Chipset Family

        Version: 6.14.10.4820

        Check: Not Supported

    Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe

        Version: 9.5.1.283

        Creation Date: 2012/04/24

        Creation Time: 12:11:25 AM

    Locale: English (Australia)

    Monitor:

        Name: Intel(R) G33/G31 Express Chipset Family

        Resolution: 1680 x 1050 x 60

        Bits per pixel: 32

    OS Manufacturer: Microsoft Corporation

    OS Name: Microsoft Windows XP Professional

    OS Version: 5.1.2600  Service Pack 3

    Page File Space: 4194303 KB

    Processor: x86 Family 6 Model 15 Stepping 13  GenuineIntel  ~1795  Mhz

    System Name: COPYROOM2

    Temporary Directory: C:\DOCUME~1\JOHNDE~1\LOCALS~1\Temp\

    Time Zone: AUS Eastern Standard Time

    Total Physical Memory: 2097151 KB

    Total Virtual Memory: 2097024 KB

    User Name: Rod

    Windows Directory: C:\WINDOWS

    Installed plug-ins:

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\AcroForm.api

        Version: 9.5.1.283

        Creation Date: 2012/04/24

        Creation Time: 12:11:59 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Annots.api

        Version: 9.5.1.283

        Creation Date: 2012/04/24

        Creation Time: 12:12:10 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\DigSig.api

        Version: 9.5.1.283

        Creation Date: 2012/04/24

        Creation Time: 12:11:58 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Enfocus\Certified PDF.api

        Version: 3,2,4,0

        Creation Date: 2012/02/27

        Creation Time: 11:16:27 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Enfocus\PitStop.api

        Version: 7,5,2,0

        Creation Date: 2012/02/27

        Creation Time: 11:16:38 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\EScript.api

        Version: 9.5.1.283

        Creation Date: 2012/04/24

        Creation Time: 12:12:08 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Heidelberg\ImpositionViewer.API

        Version: 1.3.033

        Creation Date: 2012/01/16

        Creation Time: 11:21:48 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Heidelberg\PTLic4.api

        Version: 3.0.91

        Creation Date: 2012/01/16

        Creation Time: 11:22:05 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Heidelberg\PTools.api

        Version: 3.0.91

        Creation Date: 2012/01/16

        Creation Time: 11:22:06 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Heidelberg\PTVersion.api

        Version: 1.0.91

        Creation Date: 2012/01/16

        Creation Time: 11:22:06 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Heidelberg\Screening.api

        Version: 2.0.91

        Creation Date: 2012/01/16

        Creation Time: 11:22:07 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Heidelberg\Supercolor.api

        Version: 4.0.91

        Creation Date: 2012/01/16

        Creation Time: 11:22:08 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Heidelberg\Supertrap.api

        Version: 6.0.91

        Creation Date: 2012/01/16

        Creation Time: 11:22:09 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\IA32.api

        Version: 9.5.1.283

        Creation Date: 2012/05/22

        Creation Time: 5:37:43 PM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\PPKLite.api

        Version: 9.5.1.283

        Creation Date: 2012/04/24

        Creation Time: 12:12:04 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Printable\FusionProAcro8.api

        Version: 7.2.13

        Creation Date: 2011/08/24

        Creation Time: 4:50:04 PM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\qbox32.api

        Version: 1.8b (EN) beta 1

        Creation Date: 2011/10/05

        Creation Time: 9:50:33 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\qiplus2.api

        Version: 2.9b

        Creation Date: 2011/10/05

        Creation Time: 9:50:33 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Updater.api

        Version: 9.5.1.283

        Creation Date: 2012/04/24

        Creation Time: 12:12:02 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\weblink.api

        Version: 9.5.1.283

        Creation Date: 2012/04/24

        Creation Time: 12:12:01 AM

    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\WebPDF.api

        Version: 9.5.1.283

        Creation Date: 2012/05/22

        Creation Time: 5:37:33 PM

     
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  • Bill@VT
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    3. Bill@VT,
    Jun 3, 2012 4:59 PM   in reply to Snap Caulfield South Dave
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    Did you try the repair as David suggested?

     
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  • Snap Caulfield South Dave
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    4. Snap Caulfield South Dave,
    Jun 3, 2012 5:10 PM   in reply to Bill@VT
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    I have tried repair on numerous occasions, it takes upto 2 hours and I simply can not lose this time during the working day. I will run the repair when I'm going home tonight after work but I doubt it will do any good. I'm also getting this error as attached when I Exit Acrobat.

     

    acrobat-app-error.png

     
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  • David Kastendick
    3,110 posts
    Apr 7, 2010
    Currently Being Moderated
    5. David Kastendick,
    Jun 4, 2012 10:21 AM   in reply to Snap Caulfield South Dave
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    Try initiating the repair from Add/Remove Programs instead of from within the application.

     

    -David

     
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  • Bill@VT
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    6. Bill@VT,
    Jun 4, 2012 1:20 PM   in reply to David Kastendick
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    Also, 2 hrs sounds excessive for a repair. It usually takes my systems 10 mins at most. Sounds like you have something corrupt on your system.

     
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  • Snap Caulfield South Dave
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    7. Snap Caulfield South Dave,
    Jun 5, 2012 4:15 PM   in reply to David Kastendick
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    Hi David, I don't have that option from Add/Remove, it only allows me to uninstall selected products.

     
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  • David Kastendick
    3,110 posts
    Apr 7, 2010
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    8. David Kastendick,
    Jun 6, 2012 10:51 AM   in reply to Snap Caulfield South Dave
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    Sorry, missed that AcroX was installed as a part of CS4 DP.  Try uninstalling Acrobat from within the CS4 installation, then reinstall.  Check to ensure the base installation is functioning properly.  Then begin the update process.  Each update will ask you to restart the computer.  You don't need to until the final update has been applied.

     

    -David

     
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  • Snap Caulfield South Dave
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    9. Snap Caulfield South Dave,
    Jun 6, 2012 11:54 PM   in reply to David Kastendick
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    AcroX is not installed at all.

     

    If I uninstall Acrobat 9.5.1 will it delete all my plugins and settings? I can reinstall it, but don't want to lose everything.

     
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  • Snap Caulfield South Dave
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    10. Snap Caulfield South Dave,
    Jun 7, 2012 12:01 AM   in reply to Bill@VT
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    Bill, the repair screen tells me 10minutes to complete, but then the number escalates gradually and the process can take upto 2 hrs, usually atleast an hour. This computer isn't fastest the thing.

     
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  • Snap Caulfield South Dave
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    11. Snap Caulfield South Dave,
    Jun 16, 2012 5:07 AM   in reply to Snap Caulfield South Dave
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    OK, I think I've done about 5 repair installs all initialised differently. Here's what I'm getting when trying to convert from word doc to pdf when using the right click context menu option....

     

    repair mode.PNG

     

    I have clicked Yes to run the repair installer but nothing helps. If I can uninstall and reinstall without having to setup al my plugins again I will try it, but until I get an answer on that I have to hold off as the plugins are more important to get some work done than no acrobat plugins at all.

     
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