I've been working in Adobe Captivate since it first came out and I've never had this big of a problem before. I'm working on a course that based completely on screen shots of an application. I'm accessing that app on my PC and taking the screen shots with SnagIt. I resize the image in SnagIt and then transfer it over to my Mac where I have Captivate 5.
I import the image and everything looks super crisp. When I publish the file and then preview it on my PC (as all my learners will do), the screen shots are soft and I have to squint to make out some of the text.
I've tried importing the screen shots as bmp, jpeg, and gif...no real difference there. I changed my slide quality settings and didn't notice a real change there. And I modified my publishing settings.
What else can I try? I'd rather not push out a course where people have to squint...
What did you change in the Publishing setting? What is the slide quality you are using for the moment? Be sure it is not left to Low 8-bit, you can override in Preferences, Project, SWF-size and Quality. Try also to turn off the compression settings.
Another tip: never use GIF, it is limited to 256 colors (sorry if you were aware of that). Best quality IMO is always PNG. When you insert a source PSD-files, the layers are converted to PNG.
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