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Acrobat 8.1.7 -- Error 1920.Service Print Spooler?

May 29, 2012 2:22 PM

Tags: #acrobat_8 #error1920 #spooler #cpsid_50029

I have a valid key on an installed version of Adobe Acrobat 8.1.7. (AA8 Standard installed on a XP system) 

 

It fails to create a PDF document and the Error 1920 apprears before it shuts down.

 

When, per representative suggestion, I attempt to uninstall it and then re-install with the valid key, it then reports:

Error 1920.Service Print Spooler (Spooler) failed to start.  Verify that you have sufficient priviledges to start system services. 

 

I verified that I have a valid key on My Adobe using my email address, etc. 

 

But I see no way out of this 'dead end'.  

 

After attempting to remove or repair the installation in add/remove programs, I get the support info: 

 

Adobe Acrobat 8.1.7 - CPSID_50029

 

But when I go there I see nothing that tells me how to fix the problem.

 

How do I unstall and re-install this so I can continue to use my AA8 on my XP system? 

 
Replies
  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    May 30, 2012 1:54 PM   in reply to David-in-CA

    Try the steps outlined in this document: http://helpx.adobe.com/creative-suite/kb/error-1920-service-print-spoo ler.html

     

    Let us know how it goes!

    -David

     
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  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    May 31, 2012 12:49 PM   in reply to David-in-CA

    Dave,

     

    Please let us know how your quest to locate the disc goes. 

     

    -David

     
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