I have a valid key on an installed version of Adobe Acrobat 8.1.7. (AA8 Standard installed on a XP system)
It fails to create a PDF document and the Error 1920 apprears before it shuts down.
When, per representative suggestion, I attempt to uninstall it and then re-install with the valid key, it then reports:
Error 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient priviledges to start system services.
I verified that I have a valid key on My Adobe using my email address, etc.
But I see no way out of this 'dead end'.
After attempting to remove or repair the installation in add/remove programs, I get the support info:
Adobe Acrobat 8.1.7 - CPSID_50029
But when I go there I see nothing that tells me how to fix the problem.
How do I unstall and re-install this so I can continue to use my AA8 on my XP system?
Try the steps outlined in this document: http://helpx.adobe.com/creative-suite/kb/error-1920-service-print-spoo ler.html
Let us know how it goes!
I found that helpful input, yes.
The tech I spoke with told me to use a cleaner program to force erasure so
I could reinstall it.
He failed to tell me that you better be sure you have your original disk,
because you can't download AA8 via a web.
The best solution is to upgrade, which I would be more likely consider if
some consideration were given for all the headaches of trying to get AA8
back up and running.
The principal being "If you can't make what I already have work, why should
I pay for your update?"
I will continue to look for the disc and let you know how that goes....
Will do. Thanks for that. BTW... a tech might be wise to ASK if someone has their original disc of a version no longer supported on the web before telling them to use a cleaner to remove it. Then again he was doing me a favor since AA8 is not supposed to have any phone support, right? So thanks. Make me a better deal than $199 to upgrade to Acrobat X Pro & I might step up....
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