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flash pro termination

May 29, 2012 6:14 PM

Tags: #flash_professional

When I wanted to run the FlashPro CS6, shareware, I encountered the error message

 

" FlashPro encountered a fatal exception. FlashPro will now terminate.

A log of the program's internal state at the time of the exception has been saved in this file on your desktop:

FlashPro crash log .mdmp

Please report this exception by entering a bug with the log file.

This file will help us in tracking down the source of the error."

 

 

Other CS6 programs like photoshop can be used well.

What do I have to do?

 
Replies
  • Currently Being Moderated
    May 29, 2012 6:17 PM   in reply to asdqwxvb ds

    What it says. Contact tech support email and attach the file. They will help you.

     
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  • Currently Being Moderated
    May 30, 2012 12:31 PM   in reply to sinious

    Your reply is not funny!

    WHERE is this tech support email?

     

    The "Bug Report Form":

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&promoid=E WQQL

    is useless, since I cannot attach this crash log file.

     

    I'm currently evaluating Flash CS6 and I got the same message.

    File name: FlashPro crash log (1).mdmp

     

    "Please report this exception by entering a bug with the log file."

    Where? How?

     
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  • Currently Being Moderated
    May 30, 2012 3:55 PM   in reply to esio2074
     
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  • Currently Being Moderated
    May 30, 2012 8:54 PM   in reply to sinious

    Please follow this process before launching the application.

    1. Launch the application

    2. Immediately press the CTRL +SHIFT+ ALT (Before open the intial screen)

    3. Delete the professional setting Yes/ no pop up would appear

    4. Select YES

     

    or

    Install and uninstall the fonts installed in your system , then launch the application again. Some of the fonts may be corrupted in your system.

     

    Please let me know if its works for you.

     
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  • Currently Being Moderated
    Jun 5, 2012 9:36 PM   in reply to Jose_Flash_ookken

    Hi ,

     

    If possible can you try the scenario where Flash Professional crashed on any Mac system and then copy the crash dump generated and send it across to us for investigation.

     

    We will check and let you know what was causing this problem.

     

    Further if there is any backup file generated when Flash crashed , you can send that fla also to us.

     

    Thanks and regards,

    Sudeshna Sarkar

    Adobe Flash Professional Team.

     
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  • Currently Being Moderated
    Jun 8, 2012 7:44 AM   in reply to sinious

    If I go to https://bugbase.adobe.com/ and click 'Add bug', none of the dropdown options relate to the problem that I and asdqwxvb ds are experiencing!

     

    The messaging that you get with the error is so unhelpful...

    'Please report this exception by entering a bug with the log file'

     

    How does that explain to me what I'm supposed to do!?

     

    Could someone please give me an email address I can send this file to??

     


     
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  • Currently Being Moderated
    Jun 8, 2012 8:51 AM   in reply to sudeshna sarkar

    "Further if there is any backup file generated when Flash crashed , you can send that fla also to us."

     

    Sorry, no backup/recovery fla files available.

    But I do have now 3 crash log/dump files:

    FlashPro crash log (1).mdmp

    FlashPro crash log (2).mdmp

    FlashPro crash log (3).mdmp

     

    I can send you these files if you tell me WHERE I can actually send them!

    Adobe's bug report is useless since there's no Flash CS6 option and e-mail address' are nowhere to be found.

     

    I tried to reproduce the error but no success. So far it happened three times in Flash CS6.

    Generally it happened after a "Replace existing content" operation ("Resolve Library Conflict" popup).

    I copied a movieclip with other nested and tweened movieclips, and one or two bitmaps.

    There was a library conflict because I deleted one or two bitmaps OR changed the JPG compression setting (don't remember, could be a combination of both).

    Since something appeared weird (I think the bitmap was not visible), I repeated the copy operation.

    Since the result was still strange (don't remember what), I inspected the movieclip in question.

    In that movieclip, all media layers and frames, at least appeared as usual.

    BUT the top-most layer with AS code had frames added, probably as many times as I repeated the copy operation.

    A few seconds after that Flash CS6 crashed.

     

    The same day (May 30:th) it happened a second time - I stubbornly tried to do same thing - and it crashed, however the second time the crash occured faster (I think I never got a chance to inspect the movieclip).

     

    Flash CS6 crashed again June 5:th, however this time it was a different file. But it also involved solving a library conflict.

     

    In May, Photoshop CS6 did also crash several times, but after upgrading my gfx drivers on my old laptop and/or selecting/deselecting some GPU acceleration option in Preferences, the crashes stopped. However this might be a memory issue, since I have only 3GB of memory on my laptop and I had several Adobe programs opened and Firefox.

    No crash logs from Photoshop.

     

    I'll try to replicate this on my new iMac...

     

    Regards,

    Greg

     
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  • Currently Being Moderated
    Jun 20, 2012 9:32 AM   in reply to asdqwxvb ds

    I'm having the same problem as the original poster, except I get the "fatal exception" error every time I open Flash. I'm able to work for about 30 seconds, then the program terminates itself. It's really getting frustrating and I can't finish any of my work! Is there really no one who can tell us what to do to fix this?

     
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  • Currently Being Moderated
    Sep 21, 2012 5:51 PM   in reply to emmmily257

    Just had the same problem today twice. Does anybody knows how to fix this?

     
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  • Currently Being Moderated
    Sep 23, 2012 7:09 AM   in reply to asdqwxvb ds

    work.png

    Help with file fla. Opened not too quick ..

    File link here .. "" http://zidofile.com/hqc7z5 "".

    Send to Email me >> varut3010@hotmail.co.th <<.

    Thank you very much.

     
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  • Currently Being Moderated
    Oct 6, 2012 6:45 AM   in reply to varut3010

    ※※BUMP※※

    Having the same Fatal Exception error inconsistently. Occasionally when I click an object, it pops that dialog box up, and then remains stubbornly usesless.  Once it managed to recover my project, the other times no.  I'd really LOVE to report the bug, but cannot figure out where.  Normal bug report form has no attach function, bugbase doesn't list Flash Pro.  I've got three dump logs and counting, happy to send 'em across as soon as someone figures out where they're supposed to go.  Getting a bit irritating, particularly as the deadline looms.

     
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  • Currently Being Moderated
    Apr 3, 2013 12:38 PM   in reply to asdqwxvb ds

    I'm running into this issue as well; trying to run a JSFL script from a web app we've built. Where can I submit a bug report and dump for this issue?

     
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  • Currently Being Moderated
    Apr 10, 2013 5:32 AM   in reply to sinious

    OK, I think I prematurely posted some thanks for the bugbase link. I've also realised there is no Flash CS6 option. Where do we send or post these (multiple) error log files?

     
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  • Currently Being Moderated
    Jul 12, 2013 1:01 PM   in reply to sinious

    That site doesnt even list Flash, just Flash Player.

    Flash Pro is what quit, or crashed.. How do we upload our "Crash Log" that appears on desktop. (Which we cannot open)?

     

    Thanks,

     
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  • Currently Being Moderated
    Jul 12, 2013 8:55 PM   in reply to Cody Powell

    You can use one of the three options:

     

    1. If you have CC account, then upload the logs there and share the URL

    2. Use google drive or any other such file sharing service and share the URL

    3. Post a comment here, go to edit .. it will give you an option to upload the file (as shown in the little screenshot below)upload.png

     

    -Dharmendra

     
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  • Currently Being Moderated
    Jul 15, 2013 6:12 AM   in reply to dharmk

    Thank you for your response "dharmk" and helpfulness. However, I am not allowed to send company files/info off to a "stranger".

    Is there any way to fix this on my end??.. Thanks again, C.P.

     
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  • Currently Being Moderated
    Jul 17, 2013 1:37 AM   in reply to Cody Powell

    Hi Cody,

     

    Unfortunately, there isn't much that we can tell from the screenshot. We need the logs for finding out the reason for crash. The crash dump doesn't contain any sensitive data.

     

    Regards,

    Dharmendra.

     
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  • Currently Being Moderated
    Jul 16, 2013 5:54 AM   in reply to dharmk

    Thank you for your help!

     

    I will do that now

     
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  • Currently Being Moderated
    Jul 23, 2013 6:32 AM   in reply to dharmk

    I already rebuilt the file.. so, no need to waste your time.

     

    Thanks anyways,

     
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  • Currently Being Moderated
    Jul 23, 2013 7:02 AM   in reply to dharmk

    I do not see any Edit option or way to attach a file here. The "bug" site would not allow me to attach the crash log.

     
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  • Currently Being Moderated
    Aug 30, 2013 6:07 PM   in reply to dharmk

    Hello,

     

    I need a help, Im getting FlashPro Crash every day. Please help!

     
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  • Currently Being Moderated
    Aug 30, 2013 6:12 PM   in reply to dharmk

    I uploaded crash log at 4shared.com, here is the link:

     

    http://www.4shared.com/file/YpyauoUR/FlashPro_crash_log__1_.html

     

    Click small button below to download it.

     

    Please tell me whats wrong with my computer?

     
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  • Currently Being Moderated
    Nov 4, 2013 9:10 AM   in reply to Beylerbey

    Thank you very much

     

    Date: Fri, 30 Aug 2013 18:12:10 -0700

    [Personal / email removed]

     

    Subject: Re: flash pro termination flash pro termination

     

     

     

     

     

     

     

     

     

     

        Re: flash pro termination

     

     

        created by Beylerbey in Flash Pro CC - General - View the full discussion

     

     

     

    I uploaded crash log at 4shared.com, here is the link:

    http://www.4shared.com/file/YpyauoUR/FlashPro_crash_log__1_.html

    Click small button below to download it.

    Please tell me whats wrong with my computer? 

     

     

     

    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5642008#5642008

    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: flash pro termination

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    Start a new discussion in Flash Pro CC - General by email or at Adobe Community

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    Message was edited by: sinious

     
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  • Currently Being Moderated
    Sep 4, 2013 6:58 AM   in reply to varut3010

    I have had this issue for a long time and I really do not think there is a solution from Adobe. Flash crashes and they know it, but are either unwilling or unable to fix it. It happens on Mac and PC. I reinstalled windows and flash, and still have the problem especially when working with shapes. I had issues before with RAM causing the problem, so I may try to swap some out in they let me.

     

    I suggest saving as a different file name every 10 minutes. Sometimes when Flash crashes on auto save or just when I try to save-as, it will corrupt the file and everything is gone. "Unexpected file format"... That has cost me at least 40 hours of work.

     

    Uploading a crash log or asking them for help is useless. They will ask you what the ambient air temperature was and which way you were facing when the error occured.

     

    Just Google "Flash crashes" and see what you get

     
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  • Currently Being Moderated
    Nov 4, 2013 5:44 AM   in reply to remocat1111

    Well Ladies & Gentlemen, the Solution to my Flash Pro Crashes have been due

    to working off a server. I simply save to a folder on my desktop and backup

    to the server before I leave for the day. No More Crashes!!!... Thanks

     
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