Noel Carboni wrote:
Hey, I could have just quietly dropped back to 7.0 and just have my own images be superior to those made by those using 7.1, but no - I chose to try to help Adobe by pointing out a problem to them here.
I talked with Eric (about some other stuff) but asked about this issue...it seems there was indeed some imprecision (bug) in the math and he found it and will correct it in a future release.
The main take-away from this is if somebody finds an issue and can document it and provide supporting raw files, Eric and the ACR engineers will indeed look into the problem and if an issue is found they will indeed fix it. And reducing the rhetoric and keeping the discourse professional is the best way to make sure this happens...
D Fosse wrote:
I still believe the tone was unacceptable.
Coming from Noel (who is just as free with praise and positive comments when appropriate), I don't find it offensive. I also believe that Adobe should pay special attention to issues raised by such top forum community members. This doesn't mean that every issue should be fixed, but such people (there are only a handfull for Photoshop) deserve to have a communication channel with Adobe that goes beyond posting in a public forum or submitting unacknowledged feedback. After all, they provide a service that Adobe customers need and they devote hours and hours every week to it without getting paid for it. This service is an integral part of Adobe's customer support strategy and in my opinion the top contributors have earned the right to be taken seriously by Adobe.