OK - so maybe I am dreaming - but I was so certain that when I signed this client up for a webCommerce plan (they paid $421 for the year) that they could have 1 Admin plus Users. Now I see that there is only 1 User - period - for the site. Was it always this way?
So to resolve this issue we are going to upgrade to allow more users. Question is this, if the client does it themselves through their Admin, they only have the choice to upgrade to the next higher plan - $52.99 a month. They would like to pay annually. Will the upgrade pro-rate for the months they've already paid?
Or is the better thing to do is upgrade them through my Partner account and add a user at $5/month and just pay monthly? Also, can I then go back in and add just one more user for $5/month.
Yes the plan for webCommerce 1 would only allow for one non-partner admin user. There are other plans that offer additional users such as webCommerce 5 or 10 (5 or 10 users respectfully).
So if needing to add more users for the you can add extras within your portal -> clients -> details.
If just needing to add a partner user to the site just do to portal - clients -> details -> add me to site.
*Note: The partner user must be apart of the portal and you will need to login as the partner user to add to any site under the portal.
Hope this clarifies!