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CS3: Error "Licensing has stopped working" | Mac OS with Lion Upgrade

May 31, 2012 12:53 PM



My trusty Adobe Photoshop CS3 has quit working with the upgrade to Lion on my Intel iMac.


Specifically, when I try and launch it now I get "Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem ..."


I went to this site for advice: os.html


I followed Solution 1: Delete the FlexNet Publisher preferences folder

It didn't work.


Now I'm trying Solution 2: Run the License Repair Tool

I get to step 5g and type:

sudo python /Volumes/LicenseRecovery\ 11.6.1/LicenseRecovery/

I enter my PW.

Then I consistently get an error that reads:

  File "/Volumes/LicenseRecovery 11.6.1/LicenseRecovery/", line 1

SyntaxError: Non-ASCII character '\xfe' in file /Volumes/LicenseRecovery 11.6.1/LicenseRecovery/ on line 1, but no encoding declared; see for details


Can anyone help? Thank you very much!

  • Currently Being Moderated
    Jun 1, 2012 12:09 AM   in reply to CharPatton

    Investigate "cannot install on case sensitive volumes". I'm sure this is a similar issue here.



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  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 15, 2012 6:53 AM   in reply to CharPatton

    I thought that Photoshop CS3 is PowerPC code and that Lion eliminated Rosetta for running PowerPC code.  Maybe I am wrong about Photoshop CS3 needing Rosetta?



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  • Currently Being Moderated
    May 14, 2013 4:45 AM   in reply to CharPatton

    This worked for me (Mac OS) :


    1) you should have opened the LicenceRecovery111.dmg file and you should see in the LicenseRecovery directory a file named

    2) clic on the right of the mouse, do a copy of the and renamed it at the end .pyOld

    3) find in your Mac in the applications the editor (you may need to use a text editor that keeps encoding of the file when it read and save it, Smultron seems to do that), launch Smultron

    4) in Smultron do menu : file - open and find, in the LicenceRecovery directory, the file named chose it to open it.

    In the options, I did not have to chose, because the default encoding (Occidental Mac OS Roman) worked for me (with menus in english then), but I think you may chose in the option when you open the file the coding : UTF-8

    4) the first line in the file was 

    # encoding: utf-8

    . replace it by

    # --*-- coding: utf-8 --*--

    . save the file

    5) try to re-execute the process as mentionned (sudo python ...)

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