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Why does trial domain name persist in places?

May 31, 2012 8:06 PM

Tags: #domain #404 #error#404

Hello. My first post to the forums, but I have been lurking for a while.

 

I have seemingly successfully "gone live" by transferring my domain name from GoDaddy.  I can correctly get to it directly, or by search engine.  Surprisingly, my made-up trial domain name still shows up in at least one spot--at the top of page content of the 404 Page Not Found system page.  I have not checked to see if it occurs with other system pages.

 

The following page does not exist, and appropriately triggers the 404 error:

 

http://www.smartmedsavings.com/xyz

 

If you go to that page you will see "SmartGuyLearning" at the top of the page content.  That was my silly trial domain name, which should no longer be seen.

 

I would appreciate it if anyone could tell me how I might change it to display correctly.

 

Thanks for the assistance.

 

Stephen

451 Views   4 Replies   Latest reply: MedSavingsDoc, Jun 4, 2012 9:21 PM
 
Replies
  • Sidney Mitchell
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    1. Sidney Mitchell,
    Jun 1, 2012 10:44 AM   in reply to MedSavingsDoc
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    Hi Stephen,

     

    I've checked your site and I do not see any reference to the "system urls".  I see that the site is reflecting your added domain just fine.  The only time the site will reference another url is upon check which will automatically switch to the "secure url" to protect your customer's data when purchasing. 

     

    - http://kb.worldsecuresystems.com/236/bc_2365.html

     

    If still an issue please provide exactly where you are seeing old "system urls" referenced and we'll assist further.

     

    Kind regards,

    -Sidney

     
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  • MedSavingsDoc
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    2. MedSavingsDoc,
    Jun 3, 2012 6:01 PM   in reply to Sidney Mitchell
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    Thank you for looking into it Sidney.

     

    Are you sure we are talking about the same thing?  It is not clear from your reply whether you looked at the page content of a 404 error page.  Try http://www.smartmedsavings.com/xyz

     

    If you do not see "SmartGuyLearning" in big blue letters directly above "Page Not Found" then we are seeing two different things.  If anything it should say "SmartMedSavings."

     

    Do you see what I mean?

     

    Thank you again for your assistance.

     

    Stephen

     
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  • Sidney Mitchell
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    3. Sidney Mitchell,
    Jun 4, 2012 10:36 AM   in reply to MedSavingsDoc
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    Stephen,

     

    I see the issue as the site name just needed to be updated. 

     

    So I've went ahead and update to "SmartMedSavings" which you should now see across the site as required.

     

    Hope this helps!

    -Sidney

     
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  • MedSavingsDoc
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    4. MedSavingsDoc,
    Jun 4, 2012 9:21 PM   in reply to Sidney Mitchell
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    Sidney,

     

    Thank you so much.  I didn't see where that needed to be done.  You have been a great help.  Much appreciated!

     

    Stephen

     
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