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77man
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Problems with Adobe Master Collection CS6 Trial

Jun 2, 2012 1:57 PM

I wanted to test out the features of the adobe cs6 master collection before i head out to B and H to buy the software. I like the improvements they have shown in the videos. However, after installing it on my windows pc, some programs can;t open up.Premire pro, illustater 64 bit, media encoder, speedgrade doesnot open up, instead it says "the application was unable to start correctly (0xc000007b). Click OK to close the application." I don't know waht to do, and i need help. I have cs5.5 running fine. My computer specs are:

 

Microsoft windows 7 ultimate 64bit

intel core 2 quad q6600 @3.0ghz

6gb of 800mhz ram

hyperx ssd 240gb with 250gb hdd storage drive

gtx 460 @ 900mhz core

runing on a hp motherboard (hp m9150f) - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01301711&cc=us&dl c=en&lc=en&product=3644726)

 

any help would be nice, Thank you for ur time

1679 Views   4 Replies   Latest reply: 77man, Sep 2, 2012 3:17 PM
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  • Jeff A Wright
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    1. Jeff A Wright,
    Jun 3, 2012 2:50 PM   in reply to 77man
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    Did you receive any errors during the installation process?  You can verify this by running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to review your installation logs.

     
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  • alphachannel1949
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    2. alphachannel1949,
    Sep 1, 2012 5:49 PM   in reply to Jeff A Wright
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    I am having the identical problem, identical apps won't load, identical error.

     

    The only errors in the loganalyzer summary are that the non-English language packs were not found and so not installed.

     

    Installed from the trial, which I downloaded today (9/1/2012).The apps didn't load as received in the trial, and continued to not load after they were updated.

    Not having Premiere run is a major dispapointment.

     

    Anyone figure out how to fix this issue?

     

    Win7 Ultimate 64 bit is the OS, all update current.

     
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  • alphachannel1949
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    3. alphachannel1949,
    Sep 1, 2012 7:25 PM   in reply to alphachannel1949
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    So, replying to myself, here is what worked for me:

     

    Find 64 bit versions of IESHIMS.DLL and MSVCR100.DLL, and copy them into each 64 bit app's folder that won't run. On Illustrator, they have to go into the \support files\contents\windows folder.

     

    Why the software didn't take care of this when installing is beyond me.

     

    I used a terrific free tool called Dependency Walker to figure it out.

     

    FYI

     
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  • 77man
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    4. 77man,
    Sep 2, 2012 3:17 PM   in reply to alphachannel1949
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    Thanks!

     
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