My HP 8500 Pro Premier All-in-one scanner has a 14" flatbed. Even though the paper size parameter is "letter", the scan results in the 8.5x14 image being reduced to the 8.5x11 paper size.
How do you specify that you only want to use 11" (cropping) of the 14" bed AND want a one to one scale to the output letter-sized PDF document?
The announcement/discussion similar to this problem does not answer this problem. The menu chains shown do not exist for the HP8500. There is a big difference in behavior between the WIA and TWAIN options. When I change the resolution from 200 to 600 dpi and start a scan, my Windows 7 64-bit system locks up and I have to do a hard power cycle to reboot.
So far "Show Scanner's Native Interface" option MUST be set to make any progress.
Based on some of the conversation in the HP forums, it sounds like you'll need to work through the "Scanner's Native Interface" option in Acrobat. This discussion on Officejet 8500 wont scan 8.5 x 11 in windows 7 has some suggestion on how to get an 8.5x11 size page.
I checked last night via HP Update and all of my drivers are current.
I also tried the "Resize" option to the right of the "Crop" option. It also appears perfect on the screen but when printed I do not get the 0.5" white space at the top and bottom but instead the text is shifted left by 0.25".
Even though "Show Scanner's Native Interface" is selected, it does not popup during this activity.
More odd behavoir last night: After loading in Acrobat X, in main popup "Getting Started", I selected option "Create PDF" and got the "Open" window instead (I was expecting the same options offered by "Create" in the menu bar - ie "from scanner")
Repeating the same selection of menus produces different results: the document is black and white, yet in one attempt the document printed out with the bold text in black and the rest in light blue!
Here is the sequence producing the most frustration:
File > Create > PDF from Scanner > Custom Scan
Scanner shows TWAIN, clicked options > verified Native mode & Show Scanner's Native Interface is selected
box sizing squares appear - I dragged the vertical ones to get 8.5x11
Scan page 2
box sizing squares appear - I dragged the left one to get 8.5x11 and to center the image
Scan is Complete - OK
Print > all pages, Document, size: Actual size (worked once, second time shrunk top & bottom 0.5" each
print on both sides, auto porttait/landscape
Print > Page Setup shows 1" margins but they are not changable (light grey)
View > Tools > Print Production > Set Page Boxex > Change Page Size > Fixed & Letter & Enter (no changes)
Since I get a different printout format when I enter exactly the same sequence of options, I can only assume that either the HP driver or the Acrobat interface is not using the correct form of variables (by reference/value (heap/stack)) - the option variables keep returning a different value.
I downloaded HP's new Scan Doctor and it found no problems with the 8500. So I scanned my test document with it and it produced a perfect image - page edge detection, boarders, and text layout were perfect. It printed the image exactly. So there are no hardware problems with the 8500.
I can only think of 2 possibilities for my problem: either Readiris and Acrobat used an old version of HP's SDK (non Windows 7 64-bit) in building their application, or they use the current SDK and the HP driver is too old to support it.
I found 2 uninstall paths - contol panel right click and an HP download app. I don't know which one to use yet. Of the 4 driver download versions HP offers, I am focused on the "Full Feature Software and Driver" for my first attempt (Version 14.0.301.0). Another problem is trying to find my current version number. The Program Files(x86) directory has about 20 files that make up the HP driver! I went to Start -> Control Panel -> Hardware & Sound -> Devices & Printers, 1 right click on HP Officejet Pro 8500 A909n Series -> Printer Properties (NOT "Properties" at the bottom!) -> About. There I found about 20 files with all different versions like "series 70.101.308.0" and "HPWL85NE.GPD 5.14.2010"; some have "2009". This site also has a "remove device" option which I will try first after downloading the new driver to a directory that contains the version number in its name (so I will have something new to reload with if I lose my Internet connection). But if it owerwrites part of what is already there, then I will have a mess, so I may be offline for several months.
To rule out any chance that updates to the HP 8500 drivers contained any leftover modules, I did a complete reload as follows (Windows 7 64-bit):
1) Download full driver version 14.0 (I like to put it in Users -> xxx -> Downloads -> HP -> 8500 Printer -> ver14)
2) Remove device (not the same as uninstall drivers): Start -> Control Panel -> Hardware & Sound -> Devices & Printers, 1 right click on "HP Officejet Pro 8500 A909n Series -> Printer Properties (NOT Properties) -> About. Note drivers installed. Then -> 1 left click "Remove Device"
3) unplug USB cable to printer.
4) Uninstall drivers. Start -> Control Panel -> Programs -> uninstall. HP does one good thing here - all of the driver files start with "HP". Select "HP ... 8500 A909n series..." 1-left click uninstall. Wait until finished.
5) Go back to the directory that had the drivers just removered. You will find there are about six files still there! Each one must be selected and uninstalled individually.
6)Now for the critical part - turn off any internet connection and turn off any antivirus software (I had Kaspersky). Firewalls may be left on. This information occurs in a popup in the middle of the install. On my first attempt I left Kaspersky on and what happens is the install went to completion OK, but I could not print anything!
7)To install the new drivers and apps, go to the directory the downloaded file went to ...8500 printer -> ver14 -> OJP8500vA909_Full_14. In that directory, after the list of further directories, you will see "Setup.exe". Use 2-left clicks to start the install.
8) I now had a completely clean install and the scanner and printer worked fine. But Acrobat X, Readiris Pro 11, and Corel PDF Fusion all had problems - the boarders were shrunk by 0.5" when printed, yet the onscreen picture showed the correct size.
9) Please excuse any missing/incorrect paths - I have been working this problem 36 hours straight (no sleep) to finish before my Acrobat free trail expires.
My free trial subscription has expired. I opened the scanned file (.pdf) with Adobe Reader and the page size above the thumbnail preview is "8.5 x 11 inches".
I wrote a DOS code listing program 20 years ago that scales source code text to fit a page and generate a print file in either Adobe Postscript commands or HP Printer Control Language and had no problems. So I am thoroughly confused at the problems I'm having. My yearly hay purchase will be about September, so I will not have the funds to buy Acrobat until November, if this problem can be solved by then (I'll use Readiris Pro 11 as the test platform in the meantime since the scaling issues seem similar).
I found out that the HP Officejet Pro 8500 Premier all-in-one is not certified by I.R.I.S (for any Readiris version) and that Readiris Pro 11 is not supported and was only intended for upto Windows XP (32-bit). That would explain the problems I had with it are not worth pursueing and will now cross I.R.I.S off my list.
I was able to get one scanned page to print with perfect margins, but double sided scanned sheet produced shrunken image. Here is the sequence to reproduce the problem:
Open (execute) "HP Solution Center" (ver 126.96.36.199)
1L-click on "Scan Document, wait ~1 min for it to respond
Set "Scan Shortcut Settings"
Scan Type: Document
1L-click on "Advanced Document Settings"
Select output resolution -> choose any (600)
Check "Automatically crop scanned documents" (THIS IS A CRITICAL CHOICE)
Select "Output Type" -> choose any
Select "Scan To" -> choose "Save to file"
Select "File Type" -> choose "PDF (*.pdf)"
1L-click on "Save to file SaveOptions"
Select "File Type" -> choose "PDF (*.pdf)"
Enter a "Base File Name"
Enter a "Save Location"
1L-click on "OK"
under "Button Settings", check "Show a preview scan"
1L-click "Save Shortcut"
Enter shortcut name
Enter abbreviated name
1L-click on "Scan"
wait for scan to complete
wait for image to be processed
flip original in flatbed scanner
1L-click on "Add/Delete" icon
1L-click on "Add Page(s)"
wait for scan to complete
wait for image to be processed
note image information (lower right-hand corner) is about 8.21x10.64 inches
Sometimes the image will need to be rotated (1L-click on "rotate" icon, 1L-click
on "rotate left" (or right)
1L-click on "Finish"
wait for image to be finalized and written to file
go to directory to where file was saved to (Windows Explorer)
open with Acrobat Reader 10.1.3
1L-click on top bar icon "Fit one full page to window"
(IMAGES SHOW EXACT MARGINS AS SCANNED)
1L-click on printer icon
1L-click on "Advanced"
check "Print as Image"
1L-click on "OK"
under "Size Options"
1L-click on "Fit"
check "Print on both sides of paper"
under "Comments & Forms
(PRINT PREVIEW SHOWS IMAGE WITH ORIGINAL MARGINS)
1L-click on "Print"
wait for both sides to be printed
(BOTH SIDES ARE PRINTED WITH THE HEIGHT COMPRESSED BY 1" (0.5" WHITESPACE
TOP & 0.5" WHITESPACE BOTTOM) EVEN THOUGH IF YOU ONLY SCAN ONE
PAGE AND THEN PRINT IT, THE PAGE IS PRINTED WITH THE CORRECT MARGINS)
The display of the page shows the size to be 68.40x88.67in! (lower left corner). How did it get enlarged?
Similar results were obtained using Readiris Pro 11 with one additional clue: In the print veiw when you have a double sided source, the print image is inside the image of a spiral bound notebook. Is this the reason the image is shrunk? By the scanner or the print application?
Both the HP Printer Control Language (PCL) (the only language supported by HP 8500 printer) and Adobe Postscript language (PS) (used by .pdf files) have a scale command.
If the scanner inserts a scale command between pages and the printer driver (or the application used to print the file) does not have an option to remove it, that would explain this problem.
I'll go to bed now - oh wait, it's time to go to work!
I took the .pdf file of the double-sided scan to a HP color laserjet 4700 which had Postscript installed. The page images were also shrunk. I then used the Windows Fax and Scan app on my Windows 7 64-bit. The scan was much faster than the HP Solution Center. The scan viewer showed both pages with the correct margins (tried one .tif file for one double sided file and two .jpg files for front & back separate files) but they printed out reduced in size.
Since I have tried 4 different apps (WIndows, HP, Acrobat, Readiris) to scan and print, and they have all failed to reproduce the double sided sheet, I can not believe that the problem is due to a coding error by the app developers since they would all have to make the same error. The only cause I can think of is a HP driver or SDK error, as that is the only thing in common with all four app vendors.
The only way I can think of to confirm this is to try to borrow a Kodak printer (that has duplex scanning & printing - only one has it I believe). If I have to buy it, it will be at least 4 months.
Shane_R from HP offered this information:
"It's not a problem or issue with the duplexer. It's just how it works. The duplexer will format the back page of a print out differently than it does the front. On inkjet printers, it leaves the space so the ink won't smear. On laser printers, it leaves the space to prevent toner smears. It's just the way the duplex function is designed."
So that means I will have to print one (page) side at a time and manually reverse each sheet to print the back (as one separate page).
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