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Photoshop CS6 hangs when using the brush (Mac OS X Lion)

Jun 7, 2012 2:10 PM

Tags: #cs6 #mac_hangs #brushes_hangs

Hi folks,

 

This is my first posting here so I hope I'm doing it right. I upgraded to Photoshop CS6 a couple of days ago (jumped the Creative Cloud offer for existing customers) and ever since I've experienced several "hangs" when using the brush tool. In general I can work a few minutes with the brush before I notice that it isn't responding anymore, ie. it doesn't paint or erase or whatever it is I'm using it for. When this happens I can't access the gui anymore and all I have for cursor is the shape of the brush. After that the cursor will turn into that black and white spinning ring of dots and my only way to exit Photoshop is to force quit it.

 

This happens almost every time I use the brush. The OS X Lion installation is brand new, as is the Photoshop installation. No third party plugins installed (haven't had the time yet) and no third party fonts. I use a Wacom Intous 4 with latest drivers.

 

I've recorded a short video of what happens (13MB): https://dl.dropbox.com/u/2055280/Photoshop%20CS6%20hangs.mov

 

This is me working on a texture for a 3D model. I have a couple of layers and when the recording starts I am using a mask to blend two layers.

 

- At around 00:40 the brush stops working so I try to change tool by keyboard shortcut and then by clicking the tool palette.

- At around 01:05 the spinning ring appears and by then I know that I have to force quit.

- At around 01:50 I open up the Activity Monitor (although it can be tricky to read as the Photoshop document refuses to go to the background when the spinning ring appears)

- At around 02:24 the brush starts working again but I still have the spinning ring and I still can't access anything in the menus or palettes.

 

I *think* it is related to the amount of time I spend on a single brush session but I'm not sure. What I mean is that if I start brushing away and simply pause once in a while or lift the pen off the board to start a new stroke it feels like the behaviour is less likely to appear. If I however use the brush for a longer period of time without lifting it or pausing, the spinning ring will most definitely appear. It's like Photoshop buffers all my brush movements and then somehow chokes. I could get the spinning beach ball in earlier versions as well but once Photoshop so to say had catched up I could continue working. Now it chokes and I have to force quit. This is just a theory from side, I need to test it more.

 

I'm attaching a copy of the System info below as well.

 

Any ideas on what might be causing this behaviour is appreciated.

 

Thanks!

 

/Anders

 

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

Operating System: Mac OS 10.7.4

System architecture: Intel CPU Family:6, Model:26, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 8

Logical processor count: 16

Processor speed: 2260 MHz

Built-in memory: 12288 MB

Free memory: 7630 MB

Memory available to Photoshop: 11198 MB

Memory used by Photoshop: 70 %

Image tile size: 1024K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Version: 2.1 ATI-7.18.18

OpenCL Version:

Video Card Vendor: ATI Technologies Inc.

Video Card Renderer: ATI Radeon HD 5770 OpenGL Engine

Display: 2

Display Depth:= 32

Display Bounds:=  top: 0, left: 1920, bottom: 1200, right: 3840

Video Renderer ID: 16915202

Video Card Memory: 1256 MB

Video Rect Texture Size: 16384

OpenGL Version: 2.1 ATI-7.18.18

OpenCL Version: 1.1 (Apr  9 2012 19:41:45)

Video Card Vendor: ATI Technologies Inc.

Video Card Renderer: ATI Radeon HD 5770 OpenGL Engine

Display: 1

Main Display

Display Depth:= 32

Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

Video Renderer ID: 16915202

Video Card Memory: 1256 MB

Video Rect Texture Size: 16384

Serial number: 90970847541468733918

Application folder: Macintosh HD:Applications:Adobe Photoshop CS6:

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Samsung, 1.18T, 440.2G free

  Macintosh HD, 222.8G, 134.9G free

  Working Files, 223.3G, 138.9G free

Required Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:

Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Plug-ins:

Additional Plug-ins folder: not set

 

Installed components:

 

   adbeape.framework   adbeape   3.3.8.19346   66.1025012

   AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.2.29.18602   66.490082

   adobe_caps.framework   adobe_caps   6.0.29.0   1.276181

   AdobeACE.framework   AdobeACE   2.19.18.19243   66.492997

   AdobeAGM.framework   AdobeAGM   4.26.17.19243   66.492997

   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.7.101.18636   66.26830

   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.7.101.18636   66.26830

   AdobeBIB.framework   AdobeBIB   1.2.02.19243   66.492997

   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   66.492997

   AdobeCoolType.framework   AdobeCoolType   5.10.31.19243   66.492997

   AdobeCrashReporter.framework   AdobeCrashReporter   6.0.20120201  

   AdobeExtendScript.framework   AdobeExtendScript   4.2.12.18602   66.490082

   AdobeJP2K.framework   AdobeJP2K   2.0.0.18562   66.236923

   AdobeLinguistic.framework      17206  

   AdobeMPS.framework   AdobeMPS   5.8.0.19463   66.495174

   AdobeOwl.framework   AdobeOwl   4.0.93   66.496052

   AdobePDFL.framework   AdobePDFL   10.0.1.18562   66.419471

   AdobePDFSettings.framework   AdobePDFSettings   1.4  

   AdobePIP.framework   AdobePIP   6.0.0.1654  

   AdobeScCore.framework   AdobeScCore   4.2.12.18602   66.490082

   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

   AdobeXMP.framework   AdobeXMPCore   66.145661   66.145661

   AdobeXMPFiles.framework   AdobeXMPFiles   66.145661   66.145661

   AdobeXMPScript.framework   AdobeXMPScript   66.145661   66.145661

   ahclient.framework   ahclient   1.7.0.56  

   aif_core.framework   AdobeAIF   3.0.00   62.490293

   aif_ocl.framework   AdobeAIF   3.0.00   62.490293

   aif_ogl.framework   AdobeAIF   3.0.00   62.490293

   AlignmentLib.framework   xcode   1.0.0.1  

   amtlib.framework   amtlib   6.0.0.75  

   boost_date_time.framework   boost_date_time   6.0.0.0  

   boost_signals.framework   boost_signals   6.0.0.0  

   boost_system.framework   boost_system   6.0.0.0  

   boost_threads.framework   boost_threads   6.0.0.0  

   Cg.framework   NVIDIA Cg     

   CIT.framework   CIT   2.0.5.19287   145486

   data_flow.framework   AdobeAIF   3.0.00   62.490293

   dvaaudiodevice.framework   dvaaudiodevice   6.0.0.0  

   dvacore.framework   dvacore   6.0.0.0  

   dvamarshal.framework   dvamarshal   6.0.0.0  

   dvamediatypes.framework   dvamediatypes   6.0.0.0  

   dvaplayer.framework   dvaplayer   6.0.0.0  

   dvatransport.framework   dvatransport   6.0.0.0  

   dvaunittesting.framework   dvaunittesting   6.0.0.0  

   dynamiclink.framework   dynamiclink   6.0.0.0  

   FileInfo.framework   FileInfo   66.145433   66.145433

   filter_graph.framework   AdobeAIF   3.0.00   62.490293

   hydra_filters.framework   AdobeAIF   3.0.00   62.490293

   ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"

   ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"

   image_compiler.framework   AdobeAIF   3.0.00   62.490293

   image_flow.framework   AdobeAIF   3.0.00   62.490293

   image_runtime.framework   AdobeAIF   3.0.00   62.490293

   LogSession.framework   LogSession   2.1.2.1652  

   mediacoreif.framework   mediacoreif   6.0.0.0  

   PlugPlug.framework   PlugPlug   3.0.0.383  

   UpdaterNotifications.framework   UpdaterNotifications   6.0.0.24   "6.0.0.24"

   wrservices.framework        

 

 

Required plug-ins:

 

   3D Studio 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”

   ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc.  All rights reserved. - from the file “AdobeADM.bundle”

   Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Average 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”

   Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Camera Raw 7.1 (354), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Cineon 13.0 20120315.r.428 2012/03/15:21:00:00  ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”

   Clouds 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Collada DAE 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crop and Straighten Photos 13.0 20120315.r.428 2012/03/15:21:00:00  ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

   Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dicom 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “dicom.plugin”

   Difference Clouds 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Eazel Acquire 13.0 20120315.r.428 2012/03/15:21:00:00  ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

   Embed Watermark NO VERSION - from the file “DigiSign.plugin”

   Enable Async I/O 13.0 20120315.r.428 2012/03/15:21:00:00  © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”

   Entropy 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   FastCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”

   Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Flash 3D 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Google Earth 4 KMZ 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”

   IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   JPEG 2000 13.0 20120315.r.428 2012/03/15:21:00:00  ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

   Kurtosis 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”

   Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”

   Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”

   Matlab Operation 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Maximum 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Mean 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Measurement Core 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

   Median 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Minimum 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   MMXCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”

   Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Multiprocessor Support 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

   Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   NTSC Colors 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

   Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”

   OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   PCX 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”

   Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Photoshop 3D Engine 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”

   Picture Package Filter 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pixar 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”

   Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Portable Bit Map 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”

   Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Radiance 13.0 20120315.r.428 2012/03/15:21:00:00  ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”

   Range 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Read Watermark NO VERSION - from the file “DigiRead.plugin”

   Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”

   ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”

   Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Skewness 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Solarize 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”

   Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Standard Deviation 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Summation 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   U3D 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

   Variance 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”

   Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wavefront|OBJ 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

   Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wireless Bitmap 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”

   ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

 

Optional and third party plug-ins: NONE

 

Plug-ins that failed to load: NONE

 

Flash: NONE

Installed TWAIN devices: NONE

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Jun 8, 2012 9:44 AM   in reply to Dogday-design

    I'm not sure you've already tried this, but if not, disable Save in Background and Automatically Save Recovery Information in the File Handling preferences.  With both of these two preferences disabled, does the app still hang?

     

    Thanks,

    Adam

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 8, 2012 12:47 PM   in reply to Dogday-design

    Anders,

     

    Does this hang only occur when you're using the Wacom tablet, or does it also occur if you use a mouse to drive the app?

     

    (each data point will help me narrow down what's happening here)

     

    Also, you can try to sample the app when it is hung using Activity Monitor.  To do so, select the Photoshop CS6 process and click the Sample Process icon in the top left of the Activity Monitor dialog UI.  If you do get a sample, I'll have you email it to me directly.

     

    Thanks,

    Adam

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 8, 2012 1:41 PM   in reply to Dogday-design

    Anders,

     

    Two more things to try:

     

    #1  Go to the performance preferences and change the GPU setting from Advanced to Basic (if painting performance is the same, go to #2)

    #2  Try disabling GL altogether by unchecking "Use Graphic Processor" in performance preferences

     

    Do either of these changes help in your case?

     

    Thanks,

    Adam

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 8, 2012 2:23 PM   in reply to Dogday-design

    The sample shows Photoshop doing almost nothing but waiting for the OS to provide event data.

    It's about the same as Photoshop being completely idle, plus a few document updates and a tiny bit of mouse tracking and cursor updates (the busy cursor, probably).

     

    Yes, there's a possibility that this is a tablet specific issue.  We'll have to get more information (and do more testing here) to figure out what is going on.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 12, 2012 8:06 PM   in reply to Dogday-design

    I have a similar thing happening here, but on my aging iMac8,1 (3.06, 6 gigs of ram, plenty of internal and external scratch space) No wacom here, a Logitech mouse though, running via USB overdrive.

     

    With me it's undos that are typically causing the hang, and as such, I notice it happening and don't keep clicking around. It hangs for anywhere from 30 seconds to 3 minutes or so and then I can continue working.  Once, it was happening on a document I had open for a while, once it was occurring on a file I opened, made an errant click, and hit undo.  This was a 46.6 MB CMYK tif. I also had it occur while drawing a simple selection with the polygonal lasso - each time it would hang on the third click.  That time, it would unhang, but then the selection would be all messed up and not display what was being selected.

     

    Each time it happens, I see photoshop pinned at 99-100% in iStat.  Doesn't seem to be related to running out of memory, as there is usually a good amount free when it's happening.  I tried using the internal drive as the swap, and that didn't seem to matter.

     

    I've been forced to go back to CS5 for the time being, but would love to see this solved.  Is there any further info I could provide?

     
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    Jun 12, 2012 9:11 PM   in reply to Jesseham

    Here are a couple of application monitor process samples: https://www.transferbigfiles.com/b6358f71-f720-4233-9e18-d290013506fe? rid=_vUQUQx3Xg-vON91hvNevg2

     

    Not sure if that link will work.  Let me know if you need them emailed.

     
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    Jun 16, 2012 9:33 AM   in reply to Dogday-design

    Same things here on MAC OS 10.7.4 MacBookPro 13inch early 2011+ 2.7 Ghz Intel Core i7 + 8 GB 1333 MHz DDR3 + Intel HD Graphics 3000 512 MB + Wacom Intuos5

     

    I tried to do everything suggested here (no autosave - no save background - performance preferences set to Basic - unchecked "Use Graphic Processor")

     

    I tried on 3D layer and also on layer masks (worse). On 3D brush hangs everytime with or without the Wacom. On layer masks it works fine but sometimes (I didn't notice if it depends on brush diensions or level zoom) it hangs and the colored spinning wheel stop the app but it is still responding if i try to force quit. If I do not force quit it start responding again in about a couple of minutes.

     
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    Jun 18, 2012 2:24 PM   in reply to AndrettaGiuseppe

    Our suspicion is that the hangs when using CS6 are due to another application running at the same time as PS and stealing focus from it. 

     

    I posted this on another thread, but I'll do it again here:

     

    Can you reproduce the hang if Photoshop CS6 is the only app running?  If not, what other applications do you have running when PS hangs?  If we can narrow down which app (or apps) aren't playing nice with PS (or vice-versa) that'll do a long way to helping us get this issue resolved.

     

    Thanks,

    Adam

     
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    Jun 19, 2012 11:51 PM   in reply to Adam Jerugim

    I tried here but just one time with no apps open other than Ps and the brush still hangs. I will again.

     

    I also notice that when I'm at 100% zoom and painting on a layer mask Ps CS6 freezes for one or more minute. The brush rounded shape move but nothing happen. It doesn't hang like the case we're discussing because the effect of painting on the layer mask is perfect and in real time but, after that, it start freezing and the app in the activity monitor is still responding. I noticed that if I switch to Bridge and quit Bridge, Ps react immediately and everything start working again.

     
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    Jun 20, 2012 1:50 PM   in reply to AndrettaGiuseppe

    I'm having the same problem as everyone else. MacbookPro 2010 Wacom Intuos 4.

     
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    Jun 28, 2012 11:02 AM   in reply to Adam Jerugim

    I'm having the same issue with PS CS6 and an Intuous 3 tablet. I have installed the latest drivers from Wacom. Photoshop will eventually return to be responsive after trying to paint with a brush, but it takes a few minutes of sitting idle.

     
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    Jun 28, 2012 4:46 PM   in reply to jmvdigital99

    I'm having this exact same problem but in Flash CS6 with brush/eraser and a Wacom Cintiq 12WX. I got no responses when I posted about it in the flash forum so I thought i'd add it in here as well. Haven't painted in Photoshop cs6 enough yet to have experienced it, but it happens about once every 5-8 minutes in flash. Mac pro Early 2008 running osx 10.7.3

     
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    23,514 posts
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    Jul 6, 2012 6:22 AM   in reply to Dogday-design

    If you were on a PC I'd say you need an updated display driver.  On a Mac you get those with OS updates.  I suspect such an update is in the works, since ATI just released an updated display driver for PCs that works rather well with Photoshop CS6, but I know little about what's happening in Apple.  The additional layer of Apple having to review the driver release from AMD before providing it to you no doubt causes additional delays for end users to get the fixes.

     

    -Noel

     
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    Jul 6, 2012 8:46 AM   in reply to Dogday-design

    Just for the record, I am using an Intuos 5 Touch with Driver v. 6.3.1w2 with CS6 on a MacPro running OSX 10.6.8 and have not run into the Brush slow-down or hang at all.

     

    (The Intuos Touch mode is disabled and my Blue-tooth mouse is switched off — although a regular USB mouse remains connected but is not used because I do everything via keyboard or stylus.)

     
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    Aug 13, 2012 11:52 PM   in reply to Dogday-design

    A new Wacom Driver 6.3.3-3 for Mac OS X v. 10.7, 10.6 & 10.5 was posted last week.

     

    It seems to be absolutely fine on my machine.

     
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    Aug 26, 2012 8:31 AM   in reply to Dogday-design

    I am experience the same problem here.

    Seems to be the same on both the intuos 2 and 5 tablets...

     

    Renders photoshop cs6 nearly useless for my purposes!

     

    I hope there is a fix coming soon...there must be a lot of other mac users out there with the same problem...

     

    Model Name:          Mac Pro

    Model Identifier:          MacPro5,1

    Processor Name:          6-Core Intel Xeon

    ATI Radeon HD 5870 1024 MB

    Mac OS X Lion 10.7.4 (11E53)

     
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    Aug 29, 2012 12:53 AM   in reply to Dogday-design

    Been having the EXACT same issue for over a month now and am getting really frustrated.  I have tried, uninstalling, re-installing, not having any other apps running, downloading and installing new Wacom drivers and it still hangs up on the Brush Tool.    I am using CS6, 10.7.4, MacPro (late 2010 model) and Wacom Intuos 4 Tablet.

     

    The good news is that if I start selecting other tools, or double-clicking on layers it will eventually "wake up" but then I have to go back in the History Panel and delete my last few steps because, even though it's idle or hanging up, it still recognizes my movements with the Tablet Stylus.

     

    I really hope this fix happens soon too.

     

    /Seth

     
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    Aug 30, 2012 11:37 AM   in reply to Dogday-design

    ++ Plus one having the same issue. Can't seem to get it to free up either. Seems this version of PS still has s few kinks to iron out...

     

    I'm also hating massive swap files on the boot disk - grrrr.

     
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    Sep 11, 2012 1:12 PM   in reply to porkypigdedesign

    Hello all,

     

    I'm having the same issues with the brush, clone, healing, tool etc...random freezing...so disappointing. I am using a Mac Pro with 6 gb of RAM and am running Snow Leopard (latest release). I too, am using the Wacom Intuos 4 tablet with pen when the freezes occur.

     

    Anybody find a solution for this yet?

     

    I have updated to the newest version of Photoshop CS6.

     

    Thanks,

     

    Norm

     
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    Sep 16, 2012 11:25 AM   in reply to Dogday-design

    Try to make middle button disabled in Wacom preference.

     

    It did work for me.

     
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    Mar 20, 2013 3:56 PM   in reply to Adam Jerugim

    Ever got an official reply for this? It's getting worse by the day.

    My personal suspect is Spotify, which I have running all the time, as far as I remember Photoshop didn't hang before I installed ity, but can't tell for sure. I get the hangs with every brush related tool (brush, eraser, cloning stamp, etc), and I just updated to the latest wacom driver, released on mar 18th.

     

    It also seems to hang when I switch between applications, for example from Safari to Photoshop, then it hangs, or when I drag an image from Safari directly into my photoshop file.

     

    Please provide a patch asap, this is becoming very frustrating.

     
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    Mar 20, 2013 4:08 PM   in reply to Adam Jerugim

    I have a sample of the process, if you need one.

     
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    Mar 20, 2013 4:09 PM   in reply to David Cabestany

    Please read the previous offical replies.

     
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    Mar 21, 2013 11:39 AM   in reply to Dogday-design

    Thanks for the suggestion, unfortunately I can't do that because I have that button mapped to specific functions in almost every application I use, including Photoshop.

     
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    Jun 19, 2013 6:07 PM   in reply to David Cabestany

    Same exact thing was happening to me and I am also using a Wacom tablet. I seem to have found a solution that worked for me and it was not anything to do with the tablet as I to had suspect that was the problem.

     

    I turned down the history amount of un-do's in preferences. I had it set really high almost maxed out and turned it down to 100 and everything worked great. No more issue with PS hanging. As a side not it was making my other applications and my Mac a little funky with that preference set so high. Once I turned it down everything went back to smooth and speedy as it used to be.

     

    Hope that helps you guys or others that come here with the same problem because man it was frustrating.

     

    Paul W.

     
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    Jun 19, 2013 6:51 PM   in reply to Paul 9

    History states have only been set to 20. This may not be the same issue others of use are having as the hang is only after changing tools.

     
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