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pauline388@btintrnet.com
Currently Being Moderated

Flash Player

Jun 8, 2012 6:56 AM

Tags: #adobe

I have been using an online card delivery company for some time, successfully.  I recently received a card from my daughter, using the same company.  I cannot open this card now as it tells me to update my Flash Player.

This I have done, after many difficulties, and having deleted the older version first. I have checked that the installation was successfully downloaded and installed, but I am still unable to read or send cards from this site.

The Adobe site download quoted the previous programme as 11.02.208.235, but I undersatand the latest is 11.03.300.257.and this is the one I now have.  Please can someone help.  I have forwarded the incoming card (contained in an e-mail) to my husband's laptop and it has been successful. Why will this not work on my computer when it has done so in the past Pauline.

 
Replies
  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Jun 8, 2012 11:12 AM   in reply to pauline388@btintrnet.com

    Moving this post to the Adobe Flash Player forum.

     
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  • Chris Campbell
    9,446 posts
    May 4, 2010
    Currently Being Moderated
    Jun 8, 2012 11:15 AM   in reply to pauline388@btintrnet.com

    What browser and OS are you using?  Can you see any of the flash content on this page?

     

    http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     
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  • Chris Campbell
    9,446 posts
    May 4, 2010
    Currently Being Moderated
    Jun 9, 2012 4:19 PM   in reply to pauline388@btintrnet.com

    Hi Pauline,

    I think what we need to do first is determine if Flash Player is working with your browser.  You mention Yahoo, but I'm assuming this is really just Internet Explorer.  Try going to this page:

     

    http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     

    Does it look similiar to this image?

     

    6-9-2012 4-18-39 PM.png

     
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  • Currently Being Moderated
    Jun 10, 2012 6:15 PM   in reply to pauline388@btintrnet.com

    So your problem is resolved, or you are still having the problem?

     

    If so, please tell us what web browser you use (Internet Explorer, Firefox, Chrome, Opera, Safari, ...).

     
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  • Chris Campbell
    9,446 posts
    May 4, 2010
    Currently Being Moderated
    Jun 11, 2012 2:57 PM   in reply to pauline388@btintrnet.com

    Pauline,

    Can you post or send me (ccampbel@adobe.com) the link so I can give it a try?

     

    Chris

     
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  • Currently Being Moderated
    Jun 11, 2012 6:44 PM   in reply to pauline388@btintrnet.com

    Flash Player is a browser add-on; it would be so much easier to help you if you told us what browser you use.

     
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