I'm trialling Premiere CS6 and there are loads of presets missing on the sequences! XDCAM, Red, AVCHD, Canon.... all missing! Any suggestions appreciated. I have CS5 and that's all fine!
Yes, they are MPEG based and latch on to your already installed CoDecs from your old versions. You will have to deactivate your CS5 temporaily to make them work. Off hand I'm not sure, but I believe some of the CoDecs will still remain unavailble then due to licensing restrictions. A lot of that has been lifted in CS5.5, but not all. some stuff requires a serial number. And then of course the usual: If you use any other CoDecs on your system that handle these file types, they may interfere and may need to be uninstalled.
I had a very helpful email from a techie friend which I'll share. It's ridiculously easy to fix this as it turns out. Search out the "cache.db" file and delete it. Next time you run Premiere it regenerates and suddenly everything is available. Soooo simple. And relax....
I got it to work.
I uninstalled cs6 including any other versions
uninstalled anything that was adobe related including Adobe Flash, litterally anything with adobe in the title.
used adobe removal tool
then did a search on my computer and deleted everything related to adobe.
reinstalled Adobe CS6
My presets were there and then after 3 weeks of workin perfectly fine, they have disappeared. I am activated and was running smooth and now i've spent about 60 hours tryin to figure this out
Is there an alternative to activating online?
I'm using a machine that's not wired to a network (and can't be), and I don't have any of the presets I need. Uninstalled, ran Cleaner 6 times, reinstalled, and it looks like they're still not there.
If I can't activate it offline, it's going to be a huge problem for me.
I'm working on a Mac and I have the same problem. Nearly all my sequence presets are gone, I have no idea why. Can anyone help and say how to restore these presets? I looked in the Premiere Pro application folder and all the presets are still there, It seems that Premiere Pro can't find them…
The smartest dumb folks at Adobe seems hell bent on creating problems for its users. At last I had begun to like some of the CS6 products such as Premiere Pro and After Effects. Too soon I guess.
Can someone from Adobe please respond? or is it too much to ask?
I had the problem and tried lots including this cache file to no avail. The cure was try starting Encore at which point Encore declared I had to enter a serial number or it would not work. I did so and signed in. The opened premeire and all the presets were back. I had no idea while fiddling wth Premiere that elsewhere in the suite (ie Encore) it wanted a serial number. So try opening encore instead and see what happens.
This just happend to me also. I am running the trial version on two computers. Both have been fine up until right now. The Desktop runs fine, but the laptop can't open up the project I'm working on because of sequences in the project that are not defined in the broken version. I deleted cache.db to no avail.
Any other answers?
I wrote a short solution on this problem:
It is not a fully fix, but it lets you work on your project, which cannot be opened.
The updating didn't work for me, and it hasn't for many other people either.
I have CS3 on the same pc which has HDV and XDCAM presets so I tried copying the XDCAM HD folder to C:Program Files/Adobe/Adobe Premiere Pro CS6/Settings (after backing up the original folder). I changed the file extension from prpreset to sqpreset. Rebooted, but it didn't work!
I have read many forum articles about this problem, and my conclusions are:-
1. None of the Adobe fixes work. They may work for some people, but not on a permanent basis.
2. Why has Adobe chosen to stop something working that has worked since CS3 up to 5.5?
3. It affects both the trial and the full versions.
4. Unless Adobe or a third party fixes this problem they will lose a massive amount of revenue, and antagonise thousands of people. Less and less editors will choose to use PPro or stay with older versions that work!
Can I try installing PPro CS6 on a pc with 32bit XP OS just to check if all the presets appear?
No. Beginning with CS5, Premiere Pro is a 64 bit app and needs a 64 bit Operating System.
The solution is to make sure your software is activated. Without that, you lose those presets. So the questions becomes why do you keep losing activation?
Thank you Jim for your prompt reply.
I agree that everybody loses activation, apart from the lucky ones like yourself. My question is why does Adobe need activation for certain codecs when it wasn't necessary before?
May I direct you to http://forums.adobe.com/message/4750588. I think it sums up the frustration that we all feel.
If all the files exist in the app, isn't the answer just to let us have them available to us? I would have thought a few lines of code would be the answer.
Sorry you are having trouble LeccyNeil,
Why is this happening now? It could be a number of reasons, unfortunately.
Please go to Help > Deactivate. Exit Premiere Pro.
Launch Premiere Pro and choose Help > Activate.
That should help.
I really don't recommend copy/pasting old codecs into a CS6 build.
Still having trouble, file a bug report: http://www.adobel.com/go/wish
Unfortunately, it has been happening on other people's installations since CS6 was brought out.
I can't deactivate because it is greyed out. Please read the link in my previous posting.
I reinstated the original codec/sequence preset immediately after the experiment.
I have tried all the Adobe fixes and many others. I think Adobe should face up to the fact that PPro and Media Encoder CS6 are not fit for purpose.
I can't deactivate because it is grayed out.
That means it's already deactivated. Which explains why you're missing those presets. Now you need to activate.
(And it does happen to me sometimes, too.)
I know it's been a while but I have a found a solution that worked for me.
I also work for a company that doesn't allow direct connection to the internet but has an internal network and proxy.
When I installed Adobe Creative Suite and successfully activated it via offline method (or so I thought), I would only see six basic presets for premiere pro, and was missing full hd projects etc.
It seems that Adobe doesn't like network domains and was picking up web packets even behind the proxy; and refused to activate properly (the clue was Adobe Encore refusing to start).
What I did was open Adobe Reader (pure coincidence), click Help > Deactivate because the option was greyed out in Premiere, then completely shut off my network card* and clicked help > activate in Premiere. Restarted Premiere and everything worked fine...
Hope that helps.
* on Windows 7 : Network and Sharing Centre > Change Adapter Settings > Right click > Deactivate