Skip navigation
Currently Being Moderated

Missing Sequence Presets in PremierePro CS6

Jun 8, 2012 7:06 AM

I'm trialling Premiere CS6 and there are loads of presets missing on the sequences! XDCAM, Red, AVCHD, Canon.... all missing! Any suggestions appreciated. I have CS5 and that's all fine!

 
Replies
  • Currently Being Moderated
    Jun 8, 2012 7:29 AM   in reply to wipers99

    same here!

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 8, 2012 7:37 AM   in reply to frankywashere

    Yes, they are MPEG based and latch on to your already installed CoDecs from your old versions. You will have to deactivate your CS5 temporaily to make them work. Off hand I'm not sure, but I believe some of the CoDecs will still remain unavailble then due to licensing restrictions. A lot of that has been lifted in CS5.5, but not all. some stuff requires a serial number. And then of course the usual: If you use any other CoDecs on your system that handle these file types, they may interfere and may need to be uninstalled.

     

    Mylenium

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 8, 2012 7:49 AM   in reply to wipers99

    i am on windows

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 8, 2012 11:59 AM   in reply to frankywashere

    Moving this discussion to the Premiere Pro CS5, CS5.5, & CS6 forum.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 9, 2012 4:06 PM   in reply to frankywashere

    So am I, so this fix should work for you too

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 9, 2012 4:49 PM   in reply to Rob@CHM

    I got it to work.

     

    I uninstalled cs6 including any other versions

     

    uninstalled anything that was adobe related including Adobe Flash, litterally anything with adobe in the title.

     

    used adobe removal tool

     

    then did a search on my computer and deleted everything related to adobe.

     

    restarted.

     

    reinstalled Adobe CS6

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 10, 2012 10:15 AM   in reply to frankywashere

    Did this 2 times, deleted everything...

    Still no presets available.

    Help anyone!

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 10, 2012 10:17 AM   in reply to Ado44Be

    Presets won't be there until you active Premiere.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 10, 2012 11:21 AM   in reply to wipers99

    Same problem here. Uninstalling all adobe software didn't help. Fiddling with the cache file didn't help either.. (win7x64).

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 11, 2012 8:06 AM   in reply to zYxMa

    Please verify that your copy of Premiere Pro is activated online. This is essential in making sure this content is properly installed.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 12, 2012 8:32 AM   in reply to Reg Santo Tomas

    My presets were there  and then after 3 weeks of workin perfectly fine, they have disappeared. I am activated and was running smooth  and now i've spent about 60 hours tryin to figure this out

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 19, 2012 6:35 AM   in reply to Reg Santo Tomas

    Is there an alternative to activating online?

     

    I'm using a machine that's not wired to a network (and can't be), and I don't have any of the presets I need. Uninstalled, ran Cleaner 6 times, reinstalled, and it looks like they're still not there.

     

    If I can't activate it offline, it's going to be a huge problem for me.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 19, 2012 7:22 AM   in reply to PatrickUT

    I would contact Adobe Customer Service (not Technical Service), and ask for their assistance in Activation, without an Internet connection.

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 24, 2012 11:30 PM   in reply to PatrickUT

    Have you managed to activate offline and to get all codecs and presets? I have the same problem.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 10:49 AM   in reply to vvvmmm93

    Hi,

    I'm working on a Mac and I have the same problem. Nearly all my sequence presets are gone, I have no idea why. Can anyone help and say how to restore these presets? I looked in the Premiere Pro application folder and all the presets are still there, It seems that Premiere Pro can't find them…

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2012 11:15 AM   in reply to Adobeist X

    Try deactivate, exit PR, reboot, start PR and activate again.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 3, 2012 10:02 AM   in reply to Harm Millaard

    Did it like you said, nothing changed, the presets are still missing…

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 3, 2012 10:38 AM   in reply to Adobeist X

    Are you logged in as the root?

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 4, 2012 2:43 AM   in reply to Harm Millaard

    Yes.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 4, 2012 2:50 AM   in reply to Adobeist X

    Try to find this file on your Mac and delete it.

    C:\Program Files (x86)\Common Files\Adobe\Adobe pcd\cache\cache.db

    It worked on Windows.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 5, 2012 7:46 AM   in reply to vvvmmm93

    Sorry, but this file and folder doesn’t exist on my mac. I’ve searched every folder that Premiere seems to utilise, but no matches…

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 8, 2012 9:19 PM   in reply to Adobeist X

    The smartest dumb folks at Adobe seems hell bent on creating problems for its users. At last I had begun to like some of the CS6 products such as Premiere Pro and After Effects. Too soon I guess.

     

    Can someone from Adobe please respond? or is it too much to ask?

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 8, 2012 9:21 PM   in reply to tthangalvadi

    haha... I couldn't find the cache.db, magically it has appeared again. I am assuming some of you folks have seen it too.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 9, 2012 11:30 AM   in reply to tthangalvadi

    I had the problem and tried lots including this cache file to no avail.  The cure was try starting Encore at which point Encore declared I had to enter a serial number or it would not work.  I did so and signed in.  The opened premeire and all the presets were back.  I had no idea while fiddling wth Premiere that elsewhere in the suite (ie Encore) it wanted a serial number.  So try opening encore instead and see what happens.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 4, 2012 8:34 PM   in reply to David_V_Clarke

    This just happend to me also. I am running the trial version on two computers. Both have been fine up until right now. The Desktop runs fine, but the laptop can't open up the project I'm working on because of sequences in the project that are not defined in the broken version. I deleted cache.db to no avail.

     

    Any other answers?

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 30, 2012 11:56 AM   in reply to GWeglarz

    I have the same problem, deleting older versions and cache.db not worked. anyone from Adobe team answer us!! what kind of supporting is this?

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 24, 2012 5:38 PM   in reply to ImanYari

    I wrote a short solution on this problem:
    http://schiho.com/2012/09/25/adobe-premiere-cs6-sequence-cannot-open/

     

     

    It is not a fully fix, but it lets you work on your project, which cannot be opened.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 18, 2012 9:57 AM   in reply to wipers99

    SOLVED ! , After installing, update the Premiere Pro CS6 , and VOILA ! all presets are presents, even the new ARRI presets were added , hope it helps

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 5, 2013 5:28 AM   in reply to Liandybiz

    The updating didn't work for me, and it hasn't for many other people either.

    I have CS3 on the same pc which has HDV and XDCAM presets so I tried copying the XDCAM HD folder to C:Program Files/Adobe/Adobe Premiere Pro CS6/Settings (after backing up the original folder). I changed the file extension from prpreset to sqpreset. Rebooted, but it didn't work!

    I have read many forum articles about this problem, and my conclusions are:-

    1. None of the Adobe fixes work. They may work for some people, but not on a permanent basis.

    2. Why has Adobe chosen to stop something working that has worked since CS3 up to 5.5?

    3. It affects both the trial and the full versions.

    4. Unless Adobe or a third party fixes this problem they will lose a massive amount of revenue, and antagonise thousands of people. Less and less editors will choose to use PPro or stay with older versions that work!

     

    Can I try installing PPro CS6 on a pc with 32bit XP OS just to check if all the presets appear? 

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 5, 2013 8:51 AM   in reply to LeccyNeil

    No.  Beginning with CS5, Premiere Pro is a 64 bit app and needs a 64 bit Operating System.

     

    The solution is to make sure your software is activated.  Without that, you lose those presets.  So the questions becomes why do you keep losing activation?

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 5, 2013 11:17 AM   in reply to Jim Simon

    Thank you Jim for your prompt reply.

    I agree that everybody loses activation, apart from the lucky ones like yourself. My question is why does Adobe need activation for certain codecs when it wasn't necessary before?

    May I direct you to http://forums.adobe.com/message/4750588. I think it sums up the frustration that we all feel.

    If all the files exist in the app, isn't the answer just to let us have them available to us? I would have thought a few lines of code would be the answer.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 5, 2013 11:50 AM   in reply to LeccyNeil

    Sorry you are having trouble LeccyNeil,

    Why is this happening now? It could be a number of reasons, unfortunately.

     

    Please go to Help > Deactivate. Exit Premiere Pro.

    Launch Premiere Pro and choose Help > Activate.

    That should help.

     

    I really don't recommend copy/pasting old codecs into a CS6 build.

    Still having trouble, file a bug report: http://www.adobel.com/go/wish

     

    Thanks!

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 5, 2013 1:38 PM   in reply to Kevin Monahan

    Unfortunately, it has been happening on other people's installations since CS6 was brought out.

    I can't deactivate because it is greyed out. Please read the link in my previous posting.

    I reinstated the original codec/sequence preset immediately after the experiment.

    I have tried all the Adobe fixes and many others. I think Adobe should face up to the fact that PPro and Media Encoder CS6 are not fit for purpose.

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 5, 2013 2:06 PM   in reply to LeccyNeil

    I can't deactivate because it is grayed out.

     

    That means it's already deactivated.  Which explains why you're missing those presets.  Now you need to activate.

     

    (And it does happen to me sometimes, too.)

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 18, 2013 10:02 AM   in reply to PatrickUT

    Hi,

     

    I know it's been a while but I have a found a solution that worked for me.

    I also work for a company that doesn't allow direct connection to the internet but has an internal network and proxy.

    When I installed Adobe Creative Suite and successfully activated it via offline method (or so I thought), I would only see six basic presets for premiere pro, and was missing full hd projects etc.

     

    It seems that Adobe doesn't like network domains and was picking up web packets even behind the proxy; and refused to activate properly (the clue was Adobe Encore refusing to start).

    What I did was open Adobe Reader (pure coincidence), click Help > Deactivate because the option was greyed out in Premiere, then completely shut off my network card* and clicked help > activate in Premiere. Restarted Premiere and everything worked fine...

     

    Hope that helps.

     

    * on Windows 7 :  Network and Sharing Centre > Change Adapter Settings > Right click > Deactivate

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points