I bought the Adobe Creative Suite 6 Design Standard Student & Teacher edition through Amazon online. I followed the instructions inside the package to verify my eligibilty as an educator. I received a message on the screen after submitting my materials that I was verified & I would be receiving a serial number. This was on June 1. I contacted Adobe Chat and a rep. told me to wait 2 -3 business days, but still no email with serial number had arrived. On June 7, I contacted Adobe Chat again and the rep told me to contact customer service at identit-e. I have sent identit-e two emails with no response. It has been one week of trying to get my serial number from either Adobe or identit-e. Can anyone help me get my serial number?
Product Code <removed by moderator>.
My work email is <Removed by moderator>
Kguild03 if you have already submitted your proof of eligibility I would recommend reviewing our Education FAQ. In specific please review the section How do I check the status of my education order - http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html#m ain_order_status.
Also I have removed your Product Code and e-mail address as this is a public forum.
I ordered through Amazon and not through Adobe so there is not a record of my order on the Adobe website. I do have a record of the order with Amazon so I requested a refund through Amazon. The product is unusable without the serial number. It has been 8 days since my eligibility was verified with identit-e. I have spoken with three Adobe rep.s and two unanswered email to identit -e trying to get the serial number since I was verified as eligible to receive the student/educator version of Creative Suites. I am very disaapointed with the lack of help I have received from Adobe with this issue.
Being referred to identit-e or to a FAQ page is not what I needed to solve the problem- I needed the serial number I have lost complete confidence in Adobe's customer service and that the serial number will ever be provided.
Have you tried entering your product code into https://www.identit-e.com/default/index/selfHelp/p/14?
Yes, multiple times since June 1st I have entered the product code onto the link listed in your reply. I get an automatic response from identiti- e that my eligibility has been approved/verified and I will receive the serial number at my email, but I still have not received it. I have checked regularly in both inbox and in spam/trash - no serial number or response/reply of any kind from identit-e.
I received the serial number today from identit-e. Thanks for your help. I have downloaded the Adobe Creative Suites. Still not sure what the hold up was, but very glad to have the serial number so I can use the product.