I just bought and installed Acrobat X Standard, but cannot find the Save As > Optimized PDF option. I have seen and used this option before in Acrobat X Pro, and it was one of the reasons I bought Acrobat for myself. Adobe's own website says that this option is available in Acrobat X Standard. My File > Save As menu has options to save as PDF, Reduced Size PDF, Certified PDF, Reader Extended PDF, and the other format options but no "Optimized PDF" option.
Does anyone know what might be going on here? I've tried to look through Acrobat's Preferences to see if I missed something that would enable this option, but I haven't seen anything. Can this be fixed? I didn't fork over a bunch of money to have one of the few options I wanted not be available. If not, is this grounds enough for me to get a refund? I'd appreciate any help I can get.
I don't have Standard, but I don't see PDF Optimizer mentioned in it's help doc, other than the page you linked to. Other sources I found indicate it's only available with Pro. I don't know about a refund, but you can try contacting Adobe customer service to see what they'll do.
It is one of the features that is not included in Std. Unfortunately, Optimize and Reduce file size are not listed in the product comparison guide. Std also is missing Designer if you had been using that for forms, though forms are easily created directly in Acrobat.
Any idea what can I can expect if I try to explain this to Adobe Customer Service? I bought the software as a download from Amazon, which will not refund software downloads I just learned. I'd say that since Adobe's website provides incorrect information, and I based my purchase off of that incorrect information, that they should do something for me, then fix their website so it doesn't happen again.
I see that my only two options to talk to customer service are via phone or online chat. I have no idea how helpful or unhelpful Adobe customer service is (i.e. do they use foreign hard-to-understand call centers or stock-answer chats). Does it seem like I'd have any chance in the world of communicating this fairly complicated situation and getting an actual resolution from someone? Is there any email address somewhere I can contact? That way I could copy and paste the link to the incorrect page on Adobe's website. If Adobe can't provide me with a refund of some sort, maybe they could just upgrade me to Acrobat Pro or something. If this is going to be nothing but a many-hour nightmare to try to deal with, though, I'll just eat the money I've spent.
As a last ditch effort, is it possible to upgrade from my existing Acrobat Standard to Acrobat Pro without having to buy a whole new copy of Acrobat Pro?
Geez, what a mess. Thanks for your help.
You must contact Adobe Customer Service and ask for an Upgraded version from Standard to Professional. This would cost you less in comparison of buying a new copy for Acrobat X Pro.
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