Any idea what can I can expect if I try to explain this to Adobe Customer Service? I bought the software as a download from Amazon, which will not refund software downloads I just learned. I'd say that since Adobe's website provides incorrect information, and I based my purchase off of that incorrect information, that they should do something for me, then fix their website so it doesn't happen again.
I see that my only two options to talk to customer service are via phone or online chat. I have no idea how helpful or unhelpful Adobe customer service is (i.e. do they use foreign hard-to-understand call centers or stock-answer chats). Does it seem like I'd have any chance in the world of communicating this fairly complicated situation and getting an actual resolution from someone? Is there any email address somewhere I can contact? That way I could copy and paste the link to the incorrect page on Adobe's website. If Adobe can't provide me with a refund of some sort, maybe they could just upgrade me to Acrobat Pro or something. If this is going to be nothing but a many-hour nightmare to try to deal with, though, I'll just eat the money I've spent.
As a last ditch effort, is it possible to upgrade from my existing Acrobat Standard to Acrobat Pro without having to buy a whole new copy of Acrobat Pro?
Geez, what a mess. Thanks for your help.
