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RE: Missing buttons when publishing to Interactive PDF - possible bug?

Jun 11, 2012 4:22 AM

Hello

 

Still having the following problem posted last month - has anyone else encountered this:

 

I'm trying to create a 12 page interactive PDF with a set of 12 buttons (set in the master page) at the bottom of page that relates to each page. When clicked the button should you directly to that page.

 

I have used this method many times before in CS5 using Go to destination in Buttons and setting each page as a destination. It normally works great.

 

However, in CS6, once I export to interactive PDF and open in Acrobat Pro the buttons all seem to disappear once you click on the 3rd or 4th page button.

 

I have stripped the indesign doc back to include no other content - just the buttons, with no rollover effects etc but I am still having the same problem

 

Please can anyone help? I can supply the relevant indesign doc and exported PDF if it helps.

 

UPDATE: One forum member suggested trying to open it in Acrobat Reader instead and it worked fine. This is OK to a point but I really need it opening in Acrobat Pro.

 
Replies
  • Currently Being Moderated
    Jun 13, 2012 9:05 PM   in reply to firstprospect

    This is a known issue and should be fixed in upcoming dot releases.

     
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    Aug 1, 2012 4:20 AM   in reply to sagar-khanna

    Hi Sagar-Khanna,

     

    I'm having issues with Indesign CS6 where: 1) the interactive links break in the interactive pdf while the Indd files are set correctly. 2) Sometimes the interactive links break within Ind CS6 itself and I have to re-fix.

     

    It also may appear that when transferring Indd CS6 files across FTPs etc, the links break in the Indesign CS6 files thus we have to reset them.

     

    With point 1, when we create an interactive pdf some links work in the pddf and some don’t but when we recreate the interactive pdf some buttons that were working are not and some buttons that were not work are now working.

     

    Could you tell me if all the above are bugs or are there some fixes available.

     

    Thanks in advance.

     
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  • Currently Being Moderated
    Aug 14, 2012 7:24 AM   in reply to JulieSDL

    Does anyone know if this issue has been resolved yet?

     

    I have an interactive PDF with a pop up menu. Menu populates fine in preview within InDesign. As soon as I output to interactive PDF, when I click on the button to activate the pop up menu, all of the menu items disappear.

     

    Help!

     
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  • Currently Being Moderated
    Aug 14, 2012 7:26 AM   in reply to MonaCK

    Forget the preview panel in ID.

     

     

     

    It’s for SWF only and in fact as been renamed SFW Preview in CS6.

     

     

     

    Bob

     
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  • Currently Being Moderated
    Aug 14, 2012 8:00 AM   in reply to Bob Levine

    Ok - what am I doing wrong, then? I can't share screenshots because the information that I'm producing the PDF for is propriatary, but I will try to describe:

     

    I have a 55 page document. I am trying to create a pop up TOC that is activated via a button on the bottom of the document. All of hte elements of the popup TOC are in individual text frames and each has been turned into a button that links to the correct part of the document.

     

    The button is set as "show and hide form". The visibility has eyeballs next to all of the elements I want to trigger on when clicked. It's set to hide until triggered, and set to not print.

     

    When I output to PDF, only the button that doesn't have additional actions on it shows up in output (it's the background for the TOC). The rest of the buttons, all of which have additional actions on them (the individual buttons are set to go to specific places in the document. The close button is set to hide all elements of the menu), simply do not show up.

     

    What am I doing wrong...?

     
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  • Currently Being Moderated
    Aug 15, 2012 1:47 AM   in reply to MonaCK

    How are you exporting the pdf. Are you exporting to an interactive pdf, or are you printing to a pdf?

     

    My issues is not 100% solved, where links break within the Indesign files and final pdfs have some buttons working and some buttons not working.

    Our solution is maybe to add a disclaimer on the front cover explaining that parts of the interactive button may not work.

     
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  • Currently Being Moderated
    Aug 15, 2012 6:06 AM   in reply to JulieSDL

    I just encountered this exact problem today. I've only had CS6 for about a week and never imagined there might be an issue with interactive PDFs since CS5 worked so well. In fact, I had heard that the interactive PDF functions had been improved. Very disappointing!

     

    I did discover a workaround. I saved my CS6 doc back to an .idml version and opened that in CS5. Without changing a thing, I simply exported to an interactive PDF from CS5 and all the buttons/links appeared as they should and functioned as planned. Glad I left my CS5 version in place for awhile.

     

    This is clearly a bug and I would hope it gets fixed very soon. Otherwise, I'm back to using CS5 full time.

     
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  • Currently Being Moderated
    Aug 15, 2012 5:40 PM   in reply to firstprospect

    I am having a similar issue. However, my buttons only disappear after the PDF is secured within Acrobat X. If I export my InDesign document as a secured interactive PDF, then the problem does not occur and the buttons are retained. But this is not an ideal outcome for my needs as I still need to create a button within Acrobat and once the document is re-secured, my other buttons diappear.

     

    I have also tried viewing the PDF in Adobe reader, and the buttons don't show up there either. So, a definite bug and one that I would look forward to having fixed when the update is created.

     

    Not sure why Adobe opted to add a new feature of 'interactive PDF' when the old method was working just fine. It also provided access to many more options.

     

    Hope this is fixed soon, anyway.

     
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  • Currently Being Moderated
    Aug 15, 2012 5:59 PM   in reply to CatonaPC©

    I doubt that it was the choice the separate out PDF (Print) and PDF (Interactive) had anything to do with the bug. The separation occurred with InDesign CS5. I do agree with you; it was fixing something which wasn't broken.

     
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    Sep 6, 2012 11:04 PM   in reply to Steve Werner

    I am glad someone else is having this problem with CS6. We have a large number of interactive books and it's impossible to output anything with Indesign crashing, or outputting documents with missing buttons. However, I think I have a solution for the missing butttons that appears to sporadically work - either just save the document as something else, or open up the form editing panel and wait - or even make some comments - and strangely, the hidden buttons do reappear...

     

    Adobe Man, please get this fix it's such a nuisance for us.

     
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    Sep 6, 2012 11:18 PM   in reply to donsimone

    Thanks donsimone. Tried your suggestion and didn't work. I'm going to try something else and report back if it works.

     
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  • Currently Being Moderated
    Sep 6, 2012 11:23 PM   in reply to CatonaPC©

    Sorry to hear that, I've just tested the save as solution and all my buttons reappeared. So I thought I was on to something...

     
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  • Currently Being Moderated
    Oct 2, 2012 5:50 PM   in reply to donsimone

    Updated to InDesign CS6 8.01 and my probloem has disappeared. I'm assuming the update has fixed this bug.

     
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  • Currently Being Moderated
    Oct 2, 2012 7:16 PM   in reply to CatonaPC©

    Yes, your problem was one of the bugs which was fixed in the 8.01 update!

     
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  • Currently Being Moderated
    Dec 10, 2012 11:04 AM   in reply to firstprospect

    I have InDesign 8.0.1 on PC and have the same problem... menu, next-page and previous-page buttons in the Master page.  They work fine exporting to SWF but not at all exporting to interactive PDF (in Acrobat Professional or Reader X).  They always appear in the document, but are not interactive.  I can't work out whether I'm doing something wrong or the bug fix hasn't really happened yet?  Please help - this is hurting my head and my business.

     
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    Dec 10, 2012 11:43 AM   in reply to wxu1971

    The update completely fixed the problem on my Mac version. My current version reads "8.0.1.406" so you might just check to be sure you have the most recent update. The only other thing I can suggest is that you take a look at the options specified in the export dialog after you select "Adobe PDF (Interactive)" (which is a selection at the bottom of the first export dialog box). There's a radio button about 2/3 of the way down for "Forms and Media" be sure you've selected "Include All". Beyond that, I guess I'd look at how you're creating the buttons.

     

    Sorry I can't be more help, it's very frustrating. Before it was fixed I had to save my docs to an ".idml" file and reopen them with CS5, then export them as an interactive PDF. Which worked, but was a PITA.

     

    Best,

    Tim

     
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    Dec 10, 2012 12:52 PM   in reply to wxu1971

    I have 8.01 too, on PC and my problem disappeared after the update. May be worth checking, also, that you have the latest update to Acrobat X. My version is 10.1.4.

     

    Other than that, I would probably suggest re-installing the update if possible.

     

    Rick

     
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  • Currently Being Moderated
    Dec 11, 2012 2:49 AM   in reply to tinsnip

    Thanks so much Tim - the problem was me being a muppet... I didn't have "Include All" selected as you suggested.

     
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    Mar 2, 2014 11:09 AM   in reply to firstprospect

    Found this fourm on google and was happy to see Adobe taking some actual initiative to help us instead of just charging redicuous amounts of money for cloud based software that was supposed to be benificial because they could fix problems like this, getting the updates to users quickly and easily. Well apparently it's not worth the money because this forum was created 2 years ago and the problem still exsists. Please stop updating my photoshop filters so people can edit their selfies better and fix the tools designers actually need. In conclusion, mainly just because I now need to find some way to work around this problem, from 2012, you have very unfortunatly yet to fix. I'm not really sure what is going on Adobe but uh if you could get this bug fixed and shipped out to us as soon as possible that would be great.

     

    lumberg.jpg

     
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  • Currently Being Moderated
    Mar 19, 2014 2:15 PM   in reply to firstprospect

    I agree with keweis2. I have an 18 page project I did and I set up the buttons correctly on the master page. When I export to an interactive pdf the buttons are only showing up on the first two pages. When I hover over the areas where they should be on the other pages the cursor changes to the hand button but nothing happens when I try to click on the area. They are showing up when I open the page thumbnail panel in reader but not on the actual page. This is very frustrating as I am being graded on this assignment. This is ridiculous that it's been around for two years and has not been fixed.

     

    https://31.media.tumblr.com/9836d2631c4dd9088e69ad9bab5616a8/tumblr_inline_n14fvlEqqz1r036lz.gifhttp://31.media.tumblr.com/tumblr_m1xijcbSUC1rsm220o1_500.gif

    http://25.media.tumblr.com/tumblr_m733k7GOaz1rziwwco1_500.gif

    http://media2.onsugar.com/files/2014/02/25/246/n/1922283/b792a25559c1de90_tumblr_md1i2gIFUx1qf2m9lo4_500.gif.xxxlarge/i/When-Elijah-Saves-Rebekah-Stabs-Klaus.gif

     
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