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Edward Dillon illustrator
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When/how do i download the CS6 upgrade promised by deal on Creative Suite Design Premium CS5.5?

Jun 11, 2012 10:17 AM

Tags: #cs6 #cs6-upgrade #creative_suite_cs5.5_design_premium_student_edition

Hello

 

I purchased from Adobe Creative Suite Design Premium CS5.5 Student Edition. The deal Adobe had promised was a free upgrade to CS6 as soon as it became available to do so, if i bought the package before a stated date, i did so and installed it. My question is how (or when) do i access my free download of CS6 versions of the software contained within Creative Suite Design Premium CS5.5. My pruchase of the product hinged on this promised free upgrade so it is very important to me to find out how/when i can expect the download.

 

yours sincerely

 

Edward Dillon

 
Replies
  • Currently Being Moderated
    Jun 11, 2012 10:33 AM   in reply to Edward Dillon illustrator

    If you purchased CS5.5 within the offer period then you might have already been upgraded to CS6. However, you don't have to worry at all.

     

    For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

     

    Just let them know the issue, and they will help you out.

     
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  • Currently Being Moderated
    Jun 11, 2012 5:47 PM   in reply to Arpit Kapoor

    The chat agents are always busy so that doesn't help.

     

    How would I have CS6 without knowing it?  I certainly didn't install it.  I just have CS 5.5 installed.

     

    Can you give us a solution that has a chance of working?

     

    Please?

     
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  • Currently Being Moderated
    Jun 11, 2012 6:44 PM   in reply to Edward Dillon illustrator

    I did some digging around and found an article that states that they will send you the upgrade to CS6 via email about 10 days after it starts shipping.

     

    But I couldn't find the upgrade email... until I searched my spam folder and there it was.

     

    PROBLEM SOLVED!  Am in the process of downloading my upgrade.

     
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  • Currently Being Moderated
    Jun 17, 2012 9:22 PM   in reply to Random Viking

    You and me both,

    I sent in my proof of purchase of 5.5 on May 22,  and I am still waiting for a reply.  It is now 6/17??!!

     

    Dan Bellas

     
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