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AndrewKACI
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Smart Guides Bug??

Jun 12, 2012 7:49 AM

I've been struggling with Tech support since May 22 over the problem with Smart guide not working in Illustrator CS6. Support has recorded my system twice during Connect meetings poked around in my preferences and accomplished nothing. I've added screen shots to Case on the support portal hoping there is a solution but Tech support always emails saying they tried to contact me but were unable. Basicly Smart guides are not showing the dimensions in Illustrator CS6 and leaving a screen artifact. I've deleted the preferences as tech support suggested, reinstalled Illustrator CS6 as tech support suggested and nothing seems to fix the problem. Smart guide work with Illustrator CS5 and Photoshop CS6. Both are on the same system as Illustrator CS6. My question, anyone else have this problem? Is it a bug? Tech support always tries the same old "let me review your case" and then proceeds to do nothing.

 

Using MacBook Pro 8 Gigs Mac OSX 10.7.4

 

Illustrator CS6 No dimensions and gray screen artifact.

0183238265_4FBBB64BE12C09C0E10080000A0550BA.png

 

Smart Guides working in Photoshop CS6

0183238265_4FBBB58FE12C09C0E10080000A0550BA.png

 

Smart Guides working in Illustrator CS5

 

0183238265_4FBBF3ACBFD411C0E10080000A0550BA.png

 

Any ideas suggestions similar experiences?

 

AK

 
Replies
  • Currently Being Moderated
    Jun 12, 2012 8:27 AM   in reply to AndrewKACI

    Looks like AICS6 may be having a font problem.

     

    Cleaning Your Font Cache

    Find and delete all .lst files on your drive

    Clean out your font cache, Suitcase FOnt Doctor has some excellent options, or download the free font finagler or onyx

    http://homepage.mac.com/mdouma46/fontfinagler/

    http://www.macupdate.com/app/mac/11582/onyx

     
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    Jun 30, 2012 5:53 AM   in reply to AndrewKACI

    I'm having the same problem. I don't have the grey screen artifact, but the measurement labels don't show. In addition, when I draw out a figure such as a rectangle, the dimensions do not show either in the control panel nor in the transform panel. Like Andrew, I've tried everything to no avail. Any other suggestions?

     
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    Jun 30, 2012 9:39 AM   in reply to Kenneth Feucht MD, PhD
     
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    Jul 10, 2012 8:46 AM   in reply to Jesseham

    Having the same problem.

     
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    Jul 10, 2012 12:11 PM   in reply to AndrewKACI

    Filed it as a bug. I tried everything to get rid of it, including deleting font cache, disabling all extensions, all login items, and running the app in a totally fresh user account. The problem returns each time but does not occur in Illustrator CS5.

     

    FYI I have a ATI Radeon HD 5770 1024 MB graphics card (in case it's hardware related).

     
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    Jul 10, 2012 12:17 PM   in reply to TimTimmers

    Tim, others,

     

    Have you tried to uninstall, run the Cleaner Tool, and reinstall?

     

    http://www.adobe.com/support/contact/cscleanertool.html

     
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    Jul 10, 2012 3:39 PM   in reply to Jacob Bugge

    Thanks for the suggestion. Sadly, after going through the whole process to the letter, the issue is still happening.

     
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    Oct 23, 2012 1:43 PM   in reply to AndrewKACI

    I am also having this issue, and it's especially fun for those of us taking a class that's using the Adobe Classroom in a Book, and the illustration on screen does not look like what's shown in the book, specifically the measurement guides do not show up, no matter what.   (Win 7 64).

     

    (And while I'm here, this is off topic: but Acrobat X stinks).

     

    This may be my last "upgrade" on Adobe for a while as the "upgrades" seem to be missing a number of features that earlier versions had.

     
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    Oct 30, 2012 11:45 AM   in reply to AndrewKACI

    I have the same problem. Mac book pro retina 15

     
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    Dec 17, 2012 2:28 PM   in reply to AndrewKACI

    I'm having the same problem on my MacBook Pro 10.7.5. There's another thread on this at http://forums.adobe.com/message/4924146 but no one over there has a solution either. I've also filed a bug report on it, figuring the more people report the bug, the more likely they are to fix it. Here's the bug report page for anyone wishing to do the same: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     

    I sure wish they would fix this, because it's very annoying to not have these measurements when you're doing precision work. It's been seven months since you reported this and apparently no one has addressed the issue.

     
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    Dec 20, 2012 9:51 AM   in reply to AndrewKACI

    A graphics bug, huh? Well, that is something to know. I will check to see if Illustrator needs to be updated. I haven't upgraded to Mountain Lion yet and don't know when I will. Thank you for your response.

     
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    Dec 28, 2012 2:52 PM   in reply to AndrewKACI

    So I updated to 10.7.5 which is the current update for Lion. I also updated Illustrator to 16.0.3. For awhile the bug disappeared and the smart guides reappeared, but now, with no further changes to either software package, they have disappeared again. Adobe hasn't released any updates since 16.0.3.

     

    If it's a graphics bug, it's a persistent one. It's good to know they're aware of it, but it sure is annoying to have my measurement labels, which I depend on, disappear like that.

     
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  • Currently Being Moderated
    Feb 2, 2013 6:36 PM   in reply to AndrewKACI

    I am running Illustrator CS6 on an iMac with OS version 10.8.2, with 16 GB RAM. The artifacts only appear when Measurement Labels are enabled in the preferences for Smart Guides. So far, I have not seen any problem with artifacts in any other program. I assume that since the computer and software are the most current available and that  this is unique to Ai, it is definately a bug. I hope that Adobe pursues a solution fix this.

     
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    Mar 6, 2013 10:05 AM   in reply to dplank

    Dplank, you are a genius !

    I've been struggling with this problem since I've got CS6,

    The simple fact to disable Measurement Labels works like a charm !

     

    Can't thank you enough !

     
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    Jul 31, 2013 1:32 AM   in reply to AndrewKACI

    I had the same problem in Illustrator CS6. My solution was in preferences > Smart guides and the section "Snapping Tolerence". Previously, when the problem was occuring the value was set to 0pt, I have now changed it to 1pt (minimum value) now all smart guides are showing fully.

     

    Hope this helps!

     
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