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Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13

Jun 12, 2012 2:24 PM

I recently updated my flash player to 11.3.300.257 and whenever I put video in full screen on twitch.tv, my flash player keeps crashing.

 

I'm using Mozilla Firefox 13 & Windows 7 32-Bit.

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  • Chris Campbell
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    May 4, 2010
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    Jun 12, 2012 6:18 PM   in reply to Dannee3

    Hi Dannee3,

    We'd like to get more information from you.  Could you take a look at this FAQ to see if any of the proposed solutions help?  We'd also love to get a bug report from you.

     

    How do I troubleshoot Flash Player's protected mode for Firefox?

     

    Thanks,

    Chris

     
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    Jun 12, 2012 11:38 PM   in reply to Chris Campbell

    I'm also having problems with the new Adobe Flash Player 11.3.300.257 on 2 separate machines.

     

    Machine 1 - AMD, Windows 7 x64

    Machine 2 - Intel, Windows 7 x64

     

    Both machines using Firefox 13

     

    I'll submit any logs you need and I'll also try the FAQ solution.

     

    Bug report submitted: Bug  3212592

     
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    Jun 13, 2012 5:19 AM   in reply to Chris Campbell

    I am having the same issue as the other two. After the upgrade youtube videos would not play and and Flash player keeps crashing.

    I rolled back the Flash Player and I don't have the problem. But I like to stay updated.

     

    Machine 1 - AMD, Windows 7 x32

    Machine 2 - Intel, Windows 7 x32

     

    Both machines using Firefox 13

     
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    Jun 13, 2012 6:44 AM   in reply to michaelkeeys

    Guys, i think there is a serious problem with your latest update since a lot of people seem to have this problem. My Firefox crashes all the time (with windows 7 x64 and on my x32 as well) on youtube and a lot of other websites. I hope there will be an update to fix that soon.

     
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    Jun 13, 2012 12:05 PM   in reply to Chris Campbell

    I too seem to have problem like this. I tried the test videos linked to the other thread (http://forums.adobe.com/message/4489708#4489708) and while I had no problem with sound, the video would freeze every few seconds. Sometimes the audio will cut off for few seconds before it continues and video will still be frozen. After the video has compleatly loaded, these problems seem to disappear. Trying to play other videos and I get same result, sometimes the flash player even crashes. My problem is not limited to Youtube though. Some ads that use flash tend to crash the player too. I have tried everything on FAQ with no success.

     


    Windows 7 x64

    Firefox 13.0

    Flashplayer 11.3.300.257

     

    EDIT:

     

    Something I forgot to mention. While firefox has problems with videos, IE 9 works just fine.

     
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    Jun 13, 2012 11:56 AM   in reply to Chris Campbell

    As I posted on my buffering thread, which is presently being ignored, Firefox 13 is for some reason loading two copies of the Flash Player plugin.  Maybe this is related to the problem?

     

    http://i59.photobucket.com/albums/g314/BruceMangosteen/misc/FF2FP.jpg

     
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    Jun 13, 2012 12:00 PM   in reply to wilbur55555

    Wilbur, have you tried to remove the other one? To see what happens?

     
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    Jun 13, 2012 12:33 PM   in reply to Sotapihvi

    Which one is "the other one"?    Seriously no, I didn't because I didn't know which one to remove.

     

    BTW, I also note that their write-up on the new protected mode talks about there being two processes, but them being INSIDE the plugin-container process.  Clearly they are not in my machine.  Not sure how many are inside the plugin-container, never thought to look in there for more of the li'l rascals.

     

    BTW, I also notice that IE only fires up one visible Flash Player plugin process, that I can see anyway.  Yet the write-up says there should be two.  Wonder how many of THOSE there are, and where? 

     

    Edit:  Just downloaded procexp and looked.  There are two plugin containers listed in there too.  Not sure if that means I have 4 running, 2 inside and 2 outside, or that the 2 outside are the only ones? 

     

    Frankly, I don't like debugging somebody else's software as much as I like debugging my own.

     
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    Jun 13, 2012 12:36 PM   in reply to wilbur55555

    It seems that no matter which one you remove, it will remove both. Could it be that Firefox should fire up only one visible plugin process, just like IE, but for some reason they are both are fired up?

     
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    Jun 13, 2012 12:36 PM   in reply to Dannee3

    I have the same issue here.  Intel Windows 7 x32.  Firefox 13.0

     
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    Jun 13, 2012 1:00 PM   in reply to Sotapihvi

    Actually, if I understood their explanation correctly, we shouldn't see ANY of these processes outside of the plugin-container process.  I used the same software they used, procexp (Process Explorer).  Please see this screen shot:

     

    procexp1.JPG

     

    It clearly shows two plugin processes outside of plugin-container, and seems to show two more inside it.  Not sure if this is related to how Task Manager and Process Explorer display things though.

     
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    Jun 13, 2012 1:38 PM   in reply to wilbur55555

    Hi,

     

    The additional FlashPlayerPlugin_11_3_300_257.exe processes are normal, and introduced by the Flash Player Protected Mode feature in Flash Player 10.3 for Firefox on Windows Vista and higher.

     

    If you're interested in the technical details, there's a great explanation here: http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mod e-for-firefox.html

     

    Flash Player 11.3 also extends support for Hardware Acceleration to a larger pool of GPUs than we supported previously.


    First, I'd recommend working through the Video troubleshooting guide:

    http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

     

    If disabling hardware acceleration solves the crashes that you're seeing, I'd recommend updating your video card drivers.  If you're still seeing instability, we definitely want to know about it. 

     

    The best way to surface the issue is to file a bug here: http://bugbase.adobe.com/.  Include the output of debugdiag.  (Start > Run > type debugdiag [Enter])

     

    If you're still seeing instability after that, and you're on Windows Vista or higher, try the Flash Player Protected Mode troubleshooting guide:

    http://forums.adobe.com/thread/1018071?tstart=0

     

    Adobe is aware of two crashes related to Flash Player Protected Mode that have surfaced in the field.  One happens silently when exiting a tab or the browser (Firefox writes a log, but that's all you should notice), and the other displays a crash dialog notifying you that Flash Player has crashed.  This crash occurs infrequently when using complex Flash content in many open tabs simultaneously.  This may be seen on start-up, if the browser is restoring a bunch of already-open tabs.

     

    We are working diligently to debug and resolve those crashes with the Mozilla engineering team.

     

    If you continue to experience issues after working through these troubleshooting guides, please let us know.  Including the crash logs from Firefox (c:\Users\<you>\AppData\Roaming\Mozilla\Crash Reports\pending) would be very helpful.

     

    Thanks!

     
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    Jun 13, 2012 1:45 PM   in reply to Jeromie Clark

    Well, as I said in my post, the tech article you linked, which I skimmed, shows those two processes as being inside the plugin-container process.  My screen shot does not show that, it shows them outside the plugin-container process. 

     

    Concerning the troubleshooting, I am actually shooting a problem with MLB.com and have two threads open on it.  However, I am reading other threads hoping to pick up clues.  BTW, my lapper is less than a year old and is kept updated, so I don't think I have any driver problems, especially with the video.

     
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    Jun 13, 2012 2:18 PM   in reply to wilbur55555

    Yeah, I saw that thread.  Someone is going to have to debug it to figure out what's happening.


    The best way to get things rolling is to file a bug over at http://bugbase.adobe.com/, and post the bug number over in the relevant thread.

     

    Also, in Process Monitor, click Tools > Process Tree to see the correct visualization.

     
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    Jun 13, 2012 3:34 PM   in reply to Dannee3

    I've been having the same problem and I had a window pop up on Firefox and said that the Real Player plugin was causing problems and asked me if I wanted to disable it.  When I did and restarted Firefox, the flash player started working.

     
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    Jun 13, 2012 8:29 PM   in reply to Chris Campbell

    I also have the same crashes

    Machine 1 - AMD, Windows 7 x64 firefox 13

    Flashplayer 11.3.300.257

     
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    Jun 13, 2012 10:07 PM   in reply to Jeromie Clark

    Jerome, thanks for acknowledging that somebody from Adobe needs to investigate what I am reporting.  I believe you guys are a professional and well-run organization and will take my efforts seriously.

     

    I tried your suggestion about selecting "Process Tree" in procexp and that worked.  Thanks for clearing that up.

     

    I seem to have gotten some other responses to my postings.  I'll read those before launching the bug report process.

     

    Thanks again for your reply.

     
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    Jun 14, 2012 1:33 AM   in reply to wilbur55555

    On my pc too after install adobe flash player last update ,pages like youtube videos draging up and squezing also it over crashes when using  more than 1 tabs on one plays music on other looking on other pages...

    11.3.300.257 update IT COULD BE USEFULL IF ADMINISTRATORS AND FLASH TEAM REALISE NEW UPDATE TO FIX THOSE BUGS.

     
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    Jun 14, 2012 2:11 AM   in reply to Dannee3

    Same problems here (no video on certain sites, Youtube seems fine; Audio is present). Here are some things that WON'T work on my machines (Windows 7 64 bit, Flash 11.3.300.257, FF 13.0 and Ubuntu 11.10; no Real Player Plugin on any of the machines)

     

    - Disabling the protected mode in the mms.cfg file --> DOESN'T WORK

    - Disabling all add-ons and extensions (except Flash and shockwave)--> DOESN'T WORK

    - Creating a test profile in FF 13--> DOESN'T WORK

    - Checking OOPP in FF (dom.ipc.plugins.enabled is set to true and dom.ipc.plugins.enabled.npswf32.dll  is non existant).--> DOESN'T WORK

     

    The only time it works is when FF runs in Safemode with all Add-Ons and Plugins disabled, however if it runs in normal mode and Add-ons and Extensions are disabled by hand it still doesn't work.

     

    And here's what I WON'T DO:

    - Creating a new Windows Profile (no thanks)

    - Reseting FF (I have no interest in downloading and installing all my Extensions again)

    - Rolling back to an earlier version of Flash or FF for that matter

    - Updating my graphics driver (Flash worked with the graphics driver before and should work with that version as well).

    - Using IE 9 (I'm too used to FF by now, why should I go back).


    That's what I WILL DO:

    - Disabling automatic updates on both Flash and FF

    - Getting Chrome

     
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    Jun 14, 2012 3:14 AM   in reply to Dannee3

    I'm having the same problem since updating to Flash 11.3.300.257, I can't remember the last time FF crashed on me before this but I've had four or five crashes this morning since flash updated.

     

    AMD Windows 7 x32 Firefox 13.0 Flash 11.3.300.257

     
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    Jun 14, 2012 3:37 AM   in reply to SKL41

    Thanks google chrome with adobe flash player works like a charm , even

    broswing is much more faster and i was able to aply it individual for me  i

    dont know why i didn't know it till now Thanks again

     
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    Jun 14, 2012 10:10 AM   in reply to Dannee3

    i have the same problem,

    it simply don't work.

    wondows 7 mozila 8.1

     
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    Jun 14, 2012 12:40 PM   in reply to Dannee3

    Same problem here. Firefox 13 is constantly crashing and freezing. The previous version of Flash worked perfectly fine. I would like to be able to re-download the older version. It's really hard to use the Internet without Flash.

     

    Just got a crash on twitch.tv when coming out of full-screen mode and trying to go to the previous page. Adobe Flash stopped working and caused Firefox to crash.

     

    edit: Just rolled back to 11.2.202.235. I will try it for a while and see how it works.

     
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    Jun 14, 2012 1:19 PM   in reply to sean.sean2009

    Have you completed the troubleshooting steps that were referenced earlier in the thread? 

     

    If so, please start a new discussion so that we can work with you to figure out what's going on.

     
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    Jun 14, 2012 1:31 PM   in reply to dmartin004

    We extended Hardware Acceleration support to a wider array of video cards in the Flash Player 11.3 release.  My guess, based on the fact that this is happening on the full-screen/embedded transition is that you may be running into issues with GPU acceleration on a system where we were previously doing all the video and graphics processing in software.

     

    First, I'd recommend working through the Video troubleshooting guide:

    http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

     

    If disabling hardware acceleration solves the crashes that you're seeing, I'd recommend updating your video card drivers.

     

    If you're still seeing instability after that, and you're on Windows Vista or higher, try the Flash Player Protected Mode troubleshooting guide:

    http://forums.adobe.com/thread/1018071?tstart=0

     

    If you're still running into issues, please file a bug, and start a new discussion so that I can work through those problems with you directly in more detail.  If you're crashing, providing the crash dumps from Firefox will be very helpful, and the best way to do that (and to get it over to an engineer for further investigation) is to file a bug and attach the crash files.

     

    To do that, file a bug at bugbase.adobe.com.

     

    Choose "Adobe Flash Player" as the product

    Choose "Browser Integration" as the product area

     

    Please provide as much information as possible with what you were doing before the crash and an exact URL where the crash occurred.

     

    If available, please attach your Firefox crash logs to the bug using the Attachments field.

     

    1. Show hidden files and folders. For more details, see the instructions for the operating system that you use: Vista and Windows 7.
    2. Crash logs are located at C:\Users\username\AppData\Roaming\Mozilla\Firefox\Crash Reports\
    3. Logs will be located in either the pending or submitted folder, depending on whether or not you submitted the crash report to Mozilla.

     

    Include the bug ID in your new discussion so that I see it come in.  I'll take a look at your crash logs to make sure that they are either crashes that we know about, or something unique that we need to follow up on in more detail.

     

    Thanks!

     
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    Jun 14, 2012 2:35 PM   in reply to m949

    If starting Firefox in safe-mode resolves the problem, there's a conflict between Flash Player and one of the Add-Ons/Extensions that you have installed. 

     

    Knowing what you have installed would be super helpful in narrowing down the possibilities for us.  Also, this is pretty painless.

     

    In firefox, go to: about:support

    Click Copy to Clipboard

    Paste it into a reply.


    Doing the same for about:plugins (you'll have to hit Ctrl-A, Ctrl-C to copy there), would also be super helpful.

     

    Thanks!

     
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    Jun 14, 2012 4:20 PM   in reply to m949

    Chrome, sounds like a plan!  Very disappointed, was so used to firefox; using IE as a temporary measure now :-(

     
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    Jun 14, 2012 7:29 PM   in reply to Dannee3

    I have the exact same problem:

    Toshiba Laptop, AMD Processor, Windows 7, firefox 13, Flashplayer 11.3.300.257

    Problem began right after adobe flash did an automatic update to this current version

    I got a dialog box that asked something about disabling an add-on for Real Player Recorder

    I have begun using IE while this bug remains.

    If a fix is issued that works, please let me know about it.

    I am sure that there are literally thousands of people with this problem that don't know how to report it.

    Seems like an updated version of Adobe Flash that works would be the solution or a patch to go back to last version, which also worked...

     
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    Jun 15, 2012 7:24 AM   in reply to Jeromie Clark

    EDIT: you won't see my flash plugin below cuz i disabled it

     

    Thanks for all the tips and here's my paste from about:plugins. I don't have an about:support though (i'm of course having the same issues). Any chance of just an update to flash to  resolve this seemingly widespread bug that renders firefox unusable?

     

     

    Enabled plugins

    Find more information about browser plugins at mozilla.org.

     

    Find updates for installed plugins at mozilla.com/plugincheck.

    Help for installing plugins is available from plugindoc.mozdev.org.


    Java Deployment Toolkit 7.0.50.255

    File: npdeployJava1.dll
    Version: 10.5.1.255
    NPRuntime Script Plug-in Library for Java(TM) Deploy
    application/java-deployment-toolkit

    Java(TM) Platform SE 7 U5

    File: npjp2.dll
    Version: 10.5.1.255
    Next Generation Java Plug-in 10.5.1 for Mozilla browsers
    application/x-java-appletJava Applet
    application/x-java-beanJavaBeans
    application/x-java-vm

    application/x-java-applet;version=1.1.1

    application/x-java-bean;version=1.1.1

    application/x-java-applet;version=1.1

    application/x-java-bean;version=1.1

    application/x-java-applet;version=1.2

    application/x-java-bean;version=1.2

    application/x-java-applet;version=1.1.3

    application/x-java-bean;version=1.1.3

    application/x-java-applet;version=1.1.2

    application/x-java-bean;version=1.1.2

    application/x-java-applet;version=1.3

    application/x-java-bean;version=1.3

    application/x-java-applet;version=1.2.2

    application/x-java-bean;version=1.2.2

    application/x-java-applet;version=1.2.1

    application/x-java-bean;version=1.2.1

    application/x-java-applet;version=1.3.1

    application/x-java-bean;version=1.3.1

    application/x-java-applet;version=1.4

    application/x-java-bean;version=1.4

    application/x-java-applet;version=1.4.1

    application/x-java-bean;version=1.4.1

    application/x-java-applet;version=1.4.2

    application/x-java-bean;version=1.4.2

    application/x-java-applet;version=1.5

    application/x-java-bean;version=1.5

    application/x-java-applet;version=1.6

    application/x-java-bean;version=1.6

    application/x-java-applet;version=1.7

    application/x-java-bean;version=1.7

    application/x-java-applet;jpi-version=1.7.0_05

    application/x-java-bean;jpi-version=1.7.0_05

    Silverlight Plug-In

    File: npctrl.dll
    Version: 5.1.10411.0
    5.1.10411.0
    application/x-silverlightnpctrlscr
    application/x-silverlight-2

    iTunes Application Detector

    File: npitunes.dll
    Version: 1.0.1.1
    iTunes Detector Plug-in
    application/itunes-pluginThis plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

    Adobe Acrobat

    File: nppdf32.dll
    Version: 10.1.3.23
    Adobe PDF Plug-In For Firefox and Netscape 10.1.3
    application/pdfAcrobat Portable Document Formatpdf
    application/vnd.adobe.pdfxmlAdobe PDF in XML Formatpdfxml
    application/vnd.adobe.x-marsAdobe PDF in XML Formatmars
    application/vnd.fdfAcrobat Forms Data Formatfdf
    application/vnd.adobe.xfdfXML Version of Acrobat Forms Data Formatxfdf
    application/vnd.adobe.xdp+xml Acrobat XML Data Packagexdp
    application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data Filexfd

    Microsoft Lync 2010 Meeting Join Plug-in

    File: npMeetingJoinPluginOC.dll
    Version: 4.0.7577.4087
    Microsoft Lync 2010 Meeting Join Plug-in
    application/vnd.microsoft.communicator.ocsmeeting4.0.7577.4087*

    2007 Microsoft Office system

    File: NPOFF12.DLL
    Version: 12.0.4518.1014
    Office Plugin for Netscape Navigator
    application/x-msoffice1212.0.4518.1014*
     
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    Jun 15, 2012 10:51 AM   in reply to timcurtin

    Thanks for the feedback.

     

    I don't see anything in plug-ins that would be likely to cause this.  I'm curious about the list of Extensions though, which is found under about:support

     

    What version of Firefox are you running?

     
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    Jun 15, 2012 11:04 AM   in reply to Jeromie Clark

    Hi Jeromie,

     

     

     

    I’m running  firefox 13, I guess it’s set to automatically update.  I found the extensions under tools and then add-ons?

     

     

     

    I can’t seem to copy and pace them into this email.  There is something called Adobe DLM which seems to be disabled.  I haven’t sent you the plug-in list so think you’re getting me mixed up.  I would gladly do so but can’t find a way of doing so without typing them all.  I just hope you find a simple fix soon!

     

     

     

    Thanks.

     
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    Jun 15, 2012 12:03 PM   in reply to Jeromie Clark

    hey Jeromie, thanks for repsonding.

     

    I dont see anything that says about:support under troubleshooting information, unless that's not where i'm supposed to be looking. I'm using 13.0. Under troubleshooting info there is this:

     

    Extensions

         

     

         

           

             

               

                  Name         Steelhead Mobile Certificate Manager

               

               

                  Version      1.0.3

               

               

                  Enabled     false

               

               

                  ID             SteelheadMobileCertificateManager@riverbed.com

     
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    Jun 16, 2012 10:52 AM   in reply to Dannee3

    I agree with other posters: I shouldn't have to debug Adobe's code for them.  And I don't want to have to reload the operating system (for example) to get this Flash Bug fixed.  I've sent in the bug reports, but for now every time I use my computer "Adobe Flash has crashed" comes up several times.  Clearly, 11.3.300.257 was not tested if there are this many people having this many problems.

     

    I am running Win7 Pro, with all updates current and installed.  I am using Firefox 13.0.1.

     

    Is there any way to redact the update?  How do I get back to a reliable version?

     
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    Jun 16, 2012 1:09 PM   in reply to Dannee3

    This version of Flash keeps crashing for me too. I am running Mozilla Firefox 3.6.27 on Windows 7 64-bit. I know it's not Mozilla Firefox 13, but maybe this will help the Adobe people see how deep their problem goes.

     
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    Jun 16, 2012 4:41 PM   in reply to Dannee3

    I've never experienced a release this bad in a product as popular as Flash. Maybe Apple's involved. Since iPhones can't run Flash, maybe Apple is paying off Adobe so that nothing runs Flash!

     

    Every time I open Firefox, or a new page, or almost anything - the Flash Plugin has crashed...

     

    Is there a weblink with explicit instructions on how to redact to a reliable version?

     
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    Jun 16, 2012 11:38 PM   in reply to Dannee3

    I'm not sure if this has been posted yet but Mozilla has recognized this issue and says they are working with Adobe in finding a resolution.

     

    In the mean time they recommend a couple things including downgrading to version 11.2 until they can properly patch the 11.3 plug-in:

     

    https://support.mozilla.org/en-US/kb/flash-113-crashes

     

    https://support.mozilla.org/en-US/kb/flash-113-doesnt-load-video-firef ox

     
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    Jun 18, 2012 8:48 AM   in reply to afcarr77

    To ensure that you always have an authentic, unadulterated version of Flash Player, only download Flash Player from  adobe.com. 

     

    You can find the archived versions of Flash Player here:

    http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html

     

    To downgrade to Flash Player 11.2, do the following:

    1. Download the Flash Player 11.2 archive - Flash 11.2 (170MB)
    2. On the menu bar, click on the Firefox menu and select Quit Firefox
    3. Open your downloads folder and look for the file named fp_11.2.202.233_archive.zip
    4. Double-click the fp_11.2.202.233_archive.zip file it will create a folder called fp_11.2.202.233_archive. Open that folder and look for the Flash 11.2 installer. It is named flashplayer11_2r202_233_mac.dmg
    5. Double-click flashplayer11_2r202_233_mac.dmg to open a folder with the Flash 11.2 install program.
     
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    Jun 18, 2012 8:54 AM   in reply to timcurtin

    If you type "about:support" no quotes in the address bar of Firefox and hit enter, you should get the magic diagnostic page that I'm talking about.

     

    about_support.jpg

     
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