Yeah, I saw that thread. Someone is going to have to debug it to figure out what's happening.
The best way to get things rolling is to file a bug over at http://bugbase.adobe.com/, and post the bug number over in the relevant thread.
Also, in Process Monitor, click Tools > Process Tree to see the correct visualization.
I've been having the same problem and I had a window pop up on Firefox and said that the Real Player plugin was causing problems and asked me if I wanted to disable it. When I did and restarted Firefox, the flash player started working.
Jerome, thanks for acknowledging that somebody from Adobe needs to investigate what I am reporting. I believe you guys are a professional and well-run organization and will take my efforts seriously.
I tried your suggestion about selecting "Process Tree" in procexp and that worked. Thanks for clearing that up.
I seem to have gotten some other responses to my postings. I'll read those before launching the bug report process.
Thanks again for your reply.
On my pc too after install adobe flash player last update ,pages like youtube videos draging up and squezing also it over crashes when using more than 1 tabs on one plays music on other looking on other pages...
Same problems here (no video on certain sites, Youtube seems fine; Audio is present). Here are some things that WON'T work on my machines (Windows 7 64 bit, Flash 11.3.300.257, FF 13.0 and Ubuntu 11.10; no Real Player Plugin on any of the machines)
- Disabling the protected mode in the mms.cfg file --> DOESN'T WORK
- Disabling all add-ons and extensions (except Flash and shockwave)--> DOESN'T WORK
- Creating a test profile in FF 13--> DOESN'T WORK
- Checking OOPP in FF (dom.ipc.plugins.enabled is set to true and dom.ipc.plugins.enabled.npswf32.dll is non existant).--> DOESN'T WORK
The only time it works is when FF runs in Safemode with all Add-Ons and Plugins disabled, however if it runs in normal mode and Add-ons and Extensions are disabled by hand it still doesn't work.
And here's what I WON'T DO:
- Creating a new Windows Profile (no thanks)
- Reseting FF (I have no interest in downloading and installing all my Extensions again)
- Rolling back to an earlier version of Flash or FF for that matter
- Updating my graphics driver (Flash worked with the graphics driver before and should work with that version as well).
- Using IE 9 (I'm too used to FF by now, why should I go back).
That's what I WILL DO:
- Disabling automatic updates on both Flash and FF
- Getting Chrome
I'm having the same problem since updating to Flash 11.3.300.257, I can't remember the last time FF crashed on me before this but I've had four or five crashes this morning since flash updated.
AMD Windows 7 x32 Firefox 13.0 Flash 11.3.300.257
Same problem here. Firefox 13 is constantly crashing and freezing. The previous version of Flash worked perfectly fine. I would like to be able to re-download the older version. It's really hard to use the Internet without Flash.
Just got a crash on twitch.tv when coming out of full-screen mode and trying to go to the previous page. Adobe Flash stopped working and caused Firefox to crash.
edit: Just rolled back to 22.214.171.124. I will try it for a while and see how it works.
We extended Hardware Acceleration support to a wider array of video cards in the Flash Player 11.3 release. My guess, based on the fact that this is happening on the full-screen/embedded transition is that you may be running into issues with GPU acceleration on a system where we were previously doing all the video and graphics processing in software.
First, I'd recommend working through the Video troubleshooting guide:
If disabling hardware acceleration solves the crashes that you're seeing, I'd recommend updating your video card drivers.
If you're still seeing instability after that, and you're on Windows Vista or higher, try the Flash Player Protected Mode troubleshooting guide:
If you're still running into issues, please file a bug, and start a new discussion so that I can work through those problems with you directly in more detail. If you're crashing, providing the crash dumps from Firefox will be very helpful, and the best way to do that (and to get it over to an engineer for further investigation) is to file a bug and attach the crash files.
To do that, file a bug at bugbase.adobe.com.
Choose "Adobe Flash Player" as the product
Choose "Browser Integration" as the product area
Please provide as much information as possible with what you were doing before the crash and an exact URL where the crash occurred.
If available, please attach your Firefox crash logs to the bug using the Attachments field.
Include the bug ID in your new discussion so that I see it come in. I'll take a look at your crash logs to make sure that they are either crashes that we know about, or something unique that we need to follow up on in more detail.
If starting Firefox in safe-mode resolves the problem, there's a conflict between Flash Player and one of the Add-Ons/Extensions that you have installed.
Knowing what you have installed would be super helpful in narrowing down the possibilities for us. Also, this is pretty painless.
In firefox, go to: about:support
Click Copy to Clipboard
Paste it into a reply.
Doing the same for about:plugins (you'll have to hit Ctrl-A, Ctrl-C to copy there), would also be super helpful.
I have the exact same problem:
Toshiba Laptop, AMD Processor, Windows 7, firefox 13, Flashplayer 11.3.300.257
Problem began right after adobe flash did an automatic update to this current version
I got a dialog box that asked something about disabling an add-on for Real Player Recorder
I have begun using IE while this bug remains.
If a fix is issued that works, please let me know about it.
I am sure that there are literally thousands of people with this problem that don't know how to report it.
Seems like an updated version of Adobe Flash that works would be the solution or a patch to go back to last version, which also worked...
EDIT: you won't see my flash plugin below cuz i disabled it
Thanks for all the tips and here's my paste from about:plugins. I don't have an about:support though (i'm of course having the same issues). Any chance of just an update to flash to resolve this seemingly widespread bug that renders firefox unusable?
Find updates for installed plugins at mozilla.com/plugincheck.
Help for installing plugins is available from plugindoc.mozdev.org.
|application/itunes-plugin||This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.|
|application/pdf||Acrobat Portable Document Format|
|application/vnd.adobe.pdfxml||Adobe PDF in XML Format||pdfxml|
|application/vnd.adobe.x-mars||Adobe PDF in XML Format||mars|
|application/vnd.fdf||Acrobat Forms Data Format||fdf|
|application/vnd.adobe.xfdf||XML Version of Acrobat Forms Data Format||xfdf|
|application/vnd.adobe.xdp+xml||Acrobat XML Data Package||xdp|
|application/vnd.adobe.xfd+xml||Adobe FormFlow99 Data File||xfd|
Thanks for the feedback.
I don't see anything in plug-ins that would be likely to cause this. I'm curious about the list of Extensions though, which is found under about:support
What version of Firefox are you running?
I’m running firefox 13, I guess it’s set to automatically update. I found the extensions under tools and then add-ons?
I can’t seem to copy and pace them into this email. There is something called Adobe DLM which seems to be disabled. I haven’t sent you the plug-in list so think you’re getting me mixed up. I would gladly do so but can’t find a way of doing so without typing them all. I just hope you find a simple fix soon!
hey Jeromie, thanks for repsonding.
I dont see anything that says about:support under troubleshooting information, unless that's not where i'm supposed to be looking. I'm using 13.0. Under troubleshooting info there is this:
Name Steelhead Mobile Certificate Manager
I agree with other posters: I shouldn't have to debug Adobe's code for them. And I don't want to have to reload the operating system (for example) to get this Flash Bug fixed. I've sent in the bug reports, but for now every time I use my computer "Adobe Flash has crashed" comes up several times. Clearly, 11.3.300.257 was not tested if there are this many people having this many problems.
I am running Win7 Pro, with all updates current and installed. I am using Firefox 13.0.1.
Is there any way to redact the update? How do I get back to a reliable version?
This version of Flash keeps crashing for me too. I am running Mozilla Firefox 3.6.27 on Windows 7 64-bit. I know it's not Mozilla Firefox 13, but maybe this will help the Adobe people see how deep their problem goes.
I've never experienced a release this bad in a product as popular as Flash. Maybe Apple's involved. Since iPhones can't run Flash, maybe Apple is paying off Adobe so that nothing runs Flash!
Every time I open Firefox, or a new page, or almost anything - the Flash Plugin has crashed...
Is there a weblink with explicit instructions on how to redact to a reliable version?
I'm not sure if this has been posted yet but Mozilla has recognized this issue and says they are working with Adobe in finding a resolution.
In the mean time they recommend a couple things including downgrading to version 11.2 until they can properly patch the 11.3 plug-in:
To ensure that you always have an authentic, unadulterated version of Flash Player, only download Flash Player from adobe.com.
You can find the archived versions of Flash Player here:
To downgrade to Flash Player 11.2, do the following:
Yeah....I just read thru all of these posts and I am looking for a solution to this Adobe Flash Player crashing issue.I'm not really 'angry' about it or anything....I just want to know that Adobe is working on a solution and it will be available in "X" days..if you really don't want us to go back to the downgraded version, I would certainly try to get out sooner than later of course. I'm just looking for information....
Same problem here. Two laptops running Firefox 13 have been having issues with Adobe 9 crashing on a fairly regular basis (once every hour or so) over the past couple of days.
Message says that "Adobe Flash Player 11.3 r300 has crashed".
Hopefully, the technies at Adobe and Firefox will get it sorted pretty soon.
Thanks for your note.
We're working diligently in collaboration with Mozilla on fixing the remaining stability issues, but cannot comment publicly about a specific future release date. Please know that we're working hard to get a fix into the community. We also want to make sure that this fix does not introduce new problems. This means that we both need to identify and fix the problem, as well as conduct extensive certification testing. We're testing candidate builds now, but may need to iterate if we identify any newly-introduced issues during that testing. Once we have a fix available, we'll definitely be making announcements in the forums.
If you have a set of steps that always results in a crash, please share those with us now. We have a couple consistently reproducible cases which are fixed, but more examples of consistent crashes will be really helpful in terms of validating our fix, or identifying additional issues that need to be investigated.
Please know that our goal is to always release a high-quality product, and that we spend a great deal of time and energy ensuring that we test across as wide an array of hardware and software configurations as possible while continuing to bring Flash developers a modern generation of capabilities for creating beautiful, engaging and compelling experiences in your favorite browser. We apologize for any inconvenience, and are working hard to bring you a stable, secure and enjoyable experience.
While we conduct extensive testing on every new release (there were 2 private and 3 public beta releases for Flash Player 11.3 that spanned months, in addition to daily stability testing on our end that did not expose the issues that you are currently experiencing), there is a near-infinite number of combinations of operating systems, hardware and drivers in the field in addition to a steady pace of new technology. We do our best to ensure that our releases are stable, and constantly refine and invent new testing techniques to ensure that we release the highest-quality products possible.
If you need to revert to a previous version temporarily, that's okay. Please make sure that you always download Flash Player directly from Adobe to ensure that you're getting an authentic product.
Here's a guide on how to revert to a previous version:
Thank you for the confirmation.
As far as reproducing the crash - on my system, it just didn't work at all, I sometimes saw a flash of black background before the white screen, no audio - no controls, nothing.
Windows 7 x64 - Current on all updates
AMD Radeon HD 6800 Series video card, all drivers updated and current.
Can you try disabling hardware acceleration? There are instructions in the video troubleshooting guide, here (you can skip all of the other stuff):
Taz - You actually have to do more than just disable the plugin within Firefox. You need to turn off a preference within RealPlayer itself. In case you haven't done this, here are the steps:
Video that walks you through the steps: http://www.youtube.com/watch?v=oQbu0k0rPwc&feature=youtu.be&hd=1&html5 =1
I don't have any specific examples but I have been watching the Eurocup via ESPN's website stream (ESPN3.com or WatchESPN.com).
As the game in question loads, the app crashes... it may crash several times but other times i just reload and things are fine. I do not have RealPlayer installed.
Do you see the problem persist if you disable Hardware Acceleration?
There are instructions in the video troubleshooting guide -- you can skip the other stuff:
Chris Campbell - that actually did work - first time I've seen more than just disabling the plugin. I was just doing it in the browser. I have 11.3 installed and working now.
Are there plans to fix the incompatability or are you leaving that up to RealPlayer, or was it by design?
Since the time that you replied to my comment, I have not noticed any significant issues (I have not made any changes).
I will get the occassional crash here and there but a reloading will eventually work (I haven't been able to replicate crashes).
I am running Firefox 14 beta on Win 7 Ultimate Service Pack 1 on a P4 3 Ghz and 1 GB or RAM.
My Firefox privacy settings are set to not store anything in the history folders and also to avoid website tracking requests.
My Flash storage settings are set to the 2nd option (Ask me before allowing new sites to store .....). I used to have it set to the 3rd option but I had an issue with one website that wouldn't load account info after logging in using that setting.
Firefox has had issues in the last few releases with memory leaks and I suspect that there is an issue here again with the browser but none the less I think the Adobe issue has been minimal for me (I do not have an Real products installed).
For now I have installed the Flash update released today.
I will post again in a few days and let you know I've experienced any crashes what so ever.
Europe, Middle East and Africa