Adobe Community: Flash Builder 4.6 crashes on startup

lawrencem49

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Flash Builder 4.6 crashes on startup

Jun 13, 2012 3:31 AM

Tags: #problem #error #workspace #4.6 #adobe_flash_builder_4.6

Hi,

I've been using fb 4.6 premium for a while and everything works fine. Then 2 days ago it started crashing every time I tried to start it up, and it always crashes when the message "loading workbench" appears at the splash screen. The .log recorded the following:

!ENTRY org.eclipse.ui 2 0 2012-06-13 18:24:12.943

!MESSAGE Warnings while parsing the commands from the 'org.eclipse.ui.commands' and 'org.eclipse.ui.actionDefinitions' extension points.

!SUBENTRY 1 org.eclipse.ui 2 0 2012-06-13 18:24:12.943

!MESSAGE Commands should really have a category: plug-in='com.qnx.flashbuilder.multiplatform.qnx.ui', id='com.qnx.flashbuilder.multiplatform.qnx.ui.commands.OpenInfoCenter ', categoryId='com.qnx.flashbuilder.multiplatform.qnx.ui.commands.catego ry.help'

!ENTRY org.eclipse.core.net 1 0 2012-06-13 18:24:13.845

!MESSAGE System property http.nonProxyHosts has been set to local|*.local|169.254/16|*.169.254/16 by an external source. This value will be overwritten using the values from the preferences

Can anyone decipher what's going on and how to fix it? Thanks!

14183 Views 51 Replies Latest reply: Tronster_, Mar 11, 2013 7:51 PM

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1. Fahad P,

Jun 13, 2012 12:55 PM in reply to lawrencem49

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Can you tell the OS FB installed on?

Have you tried Flash Builder pointing to a new wokspace?

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2. lawrencem49,

Jun 13, 2012 10:51 PM in reply to Fahad P

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I'm using OS X 10.7.4, and I've tried to change the workspace path by setting the SHOW_WORKSPACE_SELECTION_DIALOG to true in the org.eclipse.ui.ide.prefs file in order to select different workspace path, but fb still crashes.

I now suspect it has something to do with Apple's recent java update, as the same version fb on my MBP now also crashes on every startup. The crashes started to happen right after the update.

Any suggestions or workarounds? Is it possible to revert OSX's java to an earlier version?

Thanks!

Message was edited by: lawrencem49

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3. j@rkko,

Jun 17, 2012 10:59 PM in reply to Fahad P

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I'm experiencing exactly the same problem on OSX 10.6.8.

Edited to add:

Tried to run program as admin
sudo Adobe\ Flash\ Builder\ 4.6.app/Contents/MacOS/Adobe\ Flash\ Builder\ 4.6
And got the following to terminal:

org.eclipse.m2e.logback.configuration: The org.eclipse.m2e.logback.configuration bundle was activated before the state location was initialized. Will retry after the state location is initialized.
org.eclipse.m2e.logback.configuration: Logback config file: /Flash Builder Projects/.metadata/.plugins/org.eclipse.m2e.logback.configuration/log back.1.0.0.20110607-2117.xml
org.eclipse.m2e.logback.configuration: Initializing logback
org.eclipse.m2e.logback.configuration: eclipse.consoleLog=true
!SESSION 2012-06-15 13:34:41.791 -----------------------------------------------
eclipse.buildId=I20100608-0911
java.version=1.6.0_33
java.vendor=Apple Inc.
BootLoader constants: OS=macosx, ARCH=x86, WS=cocoa, NL=en_US
Framework arguments: -keyring /Users/myusername/.eclipse_keyring -showlocation
Command-line arguments: -os macosx -ws cocoa -arch x86 -keyring /Users/myusername/.eclipse_keyring -consoleLog -showlocation

!ENTRY org.eclipse.ui 2 0 2012-06-15 13:34:46.628
!MESSAGE Warnings while parsing the commands from the 'org.eclipse.ui.commands' and 'org.eclipse.ui.actionDefinitions' extension points.
!SUBENTRY 1 org.eclipse.ui 2 0 2012-06-15 13:34:46.628
!MESSAGE Commands should really have a category: plug-in='com.qnx.flashbuilder.multiplatform.qnx.ui', id='com.qnx.flashbuilder.multiplatform.qnx.ui.commands.OpenInfoCenter ', categoryId='com.qnx.flashbuilder.multiplatform.qnx.ui.commands.catego ry.help'

!ENTRY org.eclipse.core.net 1 0 2012-06-15 13:34:48.146
!MESSAGE System property http.nonProxyHosts has been set to local|*.local|169.254/16|*.169.254/16 by an external source. This value will be overwritten using the values from the preferences
Exception in thread "Thread-1" org.eclipse.swt.SWTException: Invalid thread access
    at org.eclipse.swt.SWT.error(SWT.java:4282)
    at org.eclipse.swt.SWT.error(SWT.java:4197)
    at org.eclipse.swt.SWT.error(SWT.java:4168)
    at org.eclipse.swt.widgets.Widget.error(Widget.java:774)
    at org.eclipse.swt.widgets.Widget.dispose(Widget.java:661)
    at org.eclipse.swt.widgets.Shell.closeWidget(Shell.java:611)
    at org.eclipse.swt.widgets.Shell.windowWillClose(Shell.java:2261)
    at org.eclipse.swt.widgets.Display.windowProc(Display.java:5445)
    at org.eclipse.equinox.launcher.JNIBridge._takedown_splash(Native Method)
    at org.eclipse.equinox.launcher.JNIBridge.takeDownSplash(JNIBridge.java: 167)
    at org.eclipse.equinox.launcher.Main.takeDownSplash(Main.java:2050)
    at org.eclipse.equinox.launcher.Main$SplashHandler.run(Main.java:111)

Message was edited by: j@rkko Reinstalling with all preferences removed did not help.

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4. phihochzwei,

Jun 20, 2012 8:47 AM in reply to j@rkko

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Got the SAME PROBLEM. I anyone got a solution for this?

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5. phihochzwei,

Jun 20, 2012 10:06 AM in reply to phihochzwei

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Just a question to Adobe: Is the FB 4.6 which is included in CS6 MC a different one, than the one you can download as a trial version ? Because after removing my MC and only installing this Trial Version, it is working. Reinstalling the one included in the MC did not have any effect.

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6. loud_owl,

Jun 20, 2012 10:17 AM in reply to j@rkko

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I also am getting this exact same error starting from cmd line.. Anyone have any solutions yet? :-(:

!ENTRY org.eclipse.ui 2 0 2012-06-20 10:08:10.634
!MESSAGE Warnings while parsing the commands from the 'org.eclipse.ui.commands' and 'org.eclipse.ui.actionDefinitions' extension points.
!SUBENTRY 1 org.eclipse.ui 2 0 2012-06-20 10:08:10.634
!MESSAGE Commands should really have a category: plug-in='com.qnx.flashbuilder.multiplatform.qnx.ui', id='com.qnx.flashbuilder.multiplatform.qnx.ui.commands.OpenInfoCenter ', categoryId='com.qnx.flashbuilder.multiplatform.qnx.ui.commands.catego ry.help'

!ENTRY org.eclipse.core.net 1 0 2012-06-20 10:08:11.818
!MESSAGE System property http.nonProxyHosts has been set to local|*.local|169.254/16|*.169.254/16 by an external source. This value will be overwritten using the values from the preferences
Exception in thread "Thread-1" org.eclipse.swt.SWTException: Invalid thread access
          at org.eclipse.swt.SWT.error(SWT.java:4282)
          at org.eclipse.swt.SWT.error(SWT.java:4197)
          at org.eclipse.swt.SWT.error(SWT.java:4168)
          at org.eclipse.swt.widgets.Widget.error(Widget.java:774)
          at org.eclipse.swt.widgets.Widget.dispose(Widget.java:661)
          at org.eclipse.swt.widgets.Shell.closeWidget(Shell.java:611)
          at org.eclipse.swt.widgets.Shell.windowWillClose(Shell.java:2261)
          at org.eclipse.swt.widgets.Display.windowProc(Display.java:5445)
          at org.eclipse.equinox.launcher.JNIBridge._takedown_splash(Native Method)
          at org.eclipse.equinox.launcher.JNIBridge.takeDownSplash(JNIBridge.java: 167)
          at org.eclipse.equinox.launcher.Main.takeDownSplash(Main.java:2050)
          at org.eclipse.equinox.launcher.Main$SplashHandler.run(Main.java:111)

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7. phihochzwei,

Jun 20, 2012 10:22 AM in reply to loud_owl

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Is your FB part of CS6 MasterCollection ????

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8. loud_owl,

Jun 20, 2012 4:44 PM in reply to phihochzwei

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Yes!

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9. loud_owl,

Jun 20, 2012 4:50 PM in reply to loud_owl

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Still haven't solved this.. 2 whole days with no FB6..

Lion 10.7.4
Java SE 6 1.6.0_33-b03-424
Flash Builder 6 from CS6 MasterCollection (I had installed all the updates and preferences but then did a fresh install and no dice.. same result)

This started happening after I updated Java..

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10. Fahad P,

Jun 20, 2012 4:54 PM in reply to lawrencem49

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If your FB is a part of CS, then uninstall the Flash Builder, and download a seperate FB installer from http://www.adobe.com/cfusion/tdrc/index.cfm?product=flash_builder
Install it as a trial, if that makes a difference you can activate it with your CS serial key.

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11. Amazeotron,

Jun 20, 2012 5:02 PM in reply to Fahad P

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Hi Fahad,

I'm having the same issue--Flash Builder gets to the Loading Workbench stage, then immediately exits. I'm running Mac OS 10.7.4 with FB part of CS6 Master Collection, and this began happening right after the Java update from Apple that happened on June 19.

I have tried the following:
Uninstalled and reinstalled Flash Builder
Rolled back my Java JVM as far back as 1.6.0_31-b04-415, and set that version as the preferred version via Java Preferences.app
Installed JVM 1.7, and set it as the preferred version
Uninstalled FB, and installed the trial download instead of the version packaged with CS6

None of these things have worked. Please advise.

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12. loud_owl,

Jun 20, 2012 5:42 PM in reply to Fahad P

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Hi Fahad,
    I uninstalled (removed preferences) and then installed as trial from the link and same result.. slightly more verbose message when starting from cmd line tho:

org.eclipse.m2e.logback.configuration: The org.eclipse.m2e.logback.configuration bundle was activated before the state location was initialized. Will retry after the state location is initialized.
org.eclipse.m2e.logback.configuration: Logback config file: /Users/myuser/Documents/Adobe Flash Builder 4.6/.metadata/.plugins/org.eclipse.m2e.logback.configuration/logback. 1.0.0.20110607-2117.xml
org.eclipse.m2e.logback.configuration: Initializing logback
org.eclipse.m2e.logback.configuration: eclipse.consoleLog=true
!SESSION 2012-06-20 17:39:32.745 -----------------------------------------------
eclipse.buildId=I20100608-0911
java.version=1.6.0_33
java.vendor=Apple Inc.
BootLoader constants: OS=macosx, ARCH=x86, WS=cocoa, NL=en_US
Framework arguments: -keyring /Users/myuser/.eclipse_keyring -showlocation
Command-line arguments: -os macosx -ws cocoa -arch x86 -keyring /Users/myuser/.eclipse_keyring -consoleLog -showlocation

!ENTRY org.eclipse.ui 2 0 2012-06-20 17:39:34.798
!MESSAGE Warnings while parsing the commands from the 'org.eclipse.ui.commands' and 'org.eclipse.ui.actionDefinitions' extension points.
!SUBENTRY 1 org.eclipse.ui 2 0 2012-06-20 17:39:34.798
!MESSAGE Commands should really have a category: plug-in='com.qnx.flashbuilder.multiplatform.qnx.ui', id='com.qnx.flashbuilder.multiplatform.qnx.ui.commands.OpenInfoCenter ', categoryId='com.qnx.flashbuilder.multiplatform.qnx.ui.commands.catego ry.help'

!ENTRY org.eclipse.core.net 1 0 2012-06-20 17:39:35.997
!MESSAGE System property http.nonProxyHosts has been set to local|*.local|169.254/16|*.169.254/16 by an external source. This value will be overwritten using the values from the preferences
Exception in thread "Thread-1" org.eclipse.swt.SWTException: Invalid thread access
          at org.eclipse.swt.SWT.error(SWT.java:4282)
          at org.eclipse.swt.SWT.error(SWT.java:4197)
          at org.eclipse.swt.SWT.error(SWT.java:4168)
          at org.eclipse.swt.widgets.Widget.error(Widget.java:774)
          at org.eclipse.swt.widgets.Widget.dispose(Widget.java:661)
          at org.eclipse.swt.widgets.Shell.closeWidget(Shell.java:611)
          at org.eclipse.swt.widgets.Shell.windowWillClose(Shell.java:2261)
          at org.eclipse.swt.widgets.Display.windowProc(Display.java:5445)
          at org.eclipse.equinox.launcher.JNIBridge._takedown_splash(Native Method)
          at org.eclipse.equinox.launcher.JNIBridge.takeDownSplash(JNIBridge.java: 167)
          at org.eclipse.equinox.launcher.Main.takeDownSplash(Main.java:2050)
          at org.eclipse.equinox.launcher.Main$SplashHandler.run(Main.java:111)

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13. lawrencem49,

Jun 20, 2012 9:39 PM in reply to Fahad P

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Hi Fahad,

Uninstalled FB 4.6 from MC. Re-install FB 4.6 from direct download as trial. Still doesn't work. Here's the log:

eclipse.buildId=I20100608-0911
java.version=1.6.0_33
java.vendor=Apple Inc.
BootLoader constants: OS=macosx, ARCH=x86, WS=cocoa, NL=en_US
Framework arguments: -keyring /Users/lawrencem/.eclipse_keyring -showlocation
Command-line arguments: -os macosx -ws cocoa -arch x86 -keyring /Users/lawrencem/.eclipse_keyring -consoleLog -showlocation

!ENTRY org.eclipse.ui 2 0 2012-06-21 12:36:37.451
!MESSAGE Warnings while parsing the commands from the 'org.eclipse.ui.commands' and 'org.eclipse.ui.actionDefinitions' extension points.
!SUBENTRY 1 org.eclipse.ui 2 0 2012-06-21 12:36:37.451
!MESSAGE Commands should really have a category: plug-in='com.qnx.flashbuilder.multiplatform.qnx.ui', id='com.qnx.flashbuilder.multiplatform.qnx.ui.commands.OpenInfoCenter ', categoryId='com.qnx.flashbuilder.multiplatform.qnx.ui.commands.catego ry.help'

!ENTRY org.eclipse.core.net 1 0 2012-06-21 12:36:39.189
!MESSAGE System property http.nonProxyHosts has been set to local|*.local|169.254/16|*.169.254/16 by an external source. This value will be overwritten using the values from the preferences

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14. phihochzwei,

Jun 21, 2012 10:50 AM in reply to lawrencem49

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For me, it worked.

Uninstalled CS6 MC and removed all prefs, installed the Trial FB and then reinstalled MC WITHOUT FB and iOS Support.

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15. loud_owl,

Jun 21, 2012 2:18 PM in reply to Fahad P

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I Don't have time to uninstall all of CS6, have to keep working.. I guess I'll have to switch to the free version of FDT or IntelliJ until this is sorted out??
Anyone figured this out yet? 3 days of no FB6 and counting.. damn..

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16. Fahad P,

Jun 21, 2012 2:50 PM in reply to lawrencem49

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Have a look at the known issues of Flash Builder on Mac
http://helpx.adobe.com/x-productkb/global/known-issues-mac-os-10.html

As mentioned there, have you tried it by installing 32 bit JVM?

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17. loud_owl,

Jun 21, 2012 5:00 PM in reply to Fahad P

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I have 32 bit and 64 bit JVM installed..

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18. Amazeotron,

Jun 21, 2012 5:10 PM in reply to loud_owl

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Hey loud_owl, I just tried again with a full FB uninstall, but this time removed preferences. I also checked "Enable applet plug-in and Web Start applications" check box in the Java Preferences app, and am running Java SE 1.6.0_33-b03-424. I rebooted, then installed FB using the trial download, and now it's working again. I have no idea what combination of these things made it work, but thought I'd throw it out there.

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19. loud_owl,

Jun 22, 2012 10:46 AM in reply to Amazeotron

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Thanks Amazeotron! That did it! Damn.. maybe it was the restarting before re-installing? whatever the case, Thanks!!!! This does make me wonder if apple is just going to update flash builder away..

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20. Erwin1972,

Jul 2, 2012 5:11 AM in reply to loud_owl

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I also uninstalled the CS6 version of FB, restarted, and then installed the 'trail' version. But for me nothing changes. The issues as mentioned re-appear. I can't imagine the people reacting in this forum are the only people having this problem? Is adobe taking any action fixing this problem?

Lion 10.7.4
Java SE 6 1.6.0_33-b03-424

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21. lawrencem49,

Jul 2, 2012 5:23 AM in reply to Erwin1972

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Apart from doing what Amazeotron advised, the final step that made it work for me is to isntall FB in a folder other than Application. It can be a subfolder under Application - just don't use the default path.

Message was edited by: lawrencem49

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22. Erwin1972,

Jul 2, 2012 5:37 AM in reply to lawrencem49

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I've tried to install in an folder other that 'Application'. Unfortunately no success.

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23. lawrencem49,

Jul 2, 2012 5:40 AM in reply to Erwin1972

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Erwin, are you using OSX? If so, have you tried to use the 32-bit java instead?

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24. Erwin1972,

Jul 2, 2012 6:28 AM in reply to lawrencem49

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lawrencem49, yes, i'm using OSX, and I have 32-bit as well as 64-bit Java installed, where 32-bit is the primairy version.

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25. Erwin1972,

Jul 2, 2012 6:57 AM in reply to Erwin1972

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Don't ask how (I probably did something different) but I reinstalled the Trail version, and this time it worked. I got FB46 running again.

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26. Susan-StKate,

Jul 2, 2012 12:01 PM in reply to lawrencem49

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I had used the trial version of Flash Builder 4.6 for the full 60 days without any problems on my Lenovo laptop, core i7, Windows 7 Ultimate-64bit, (2.5 years old).
I purchased the CS6 Master Collection, Flash Builder 4.6 worked fine for 30 days then would not open.

I've spent 3 days trying to fix it, uninstalling things, rolling back the whole computer a week, updating things and reading blogs.
I had tried uninstalling CS6 and reinstalling, did not help.
I was about to roll back 6 months and if that didn't work buy a new computer.

What finally worked was this ( I have no idea what change fixed the problem):

Uninstalled all Java entries (7 of them)
(I didn't think of this until I happened to find this:
http://www.java.com/en/download/faq/remove_olderversions.xml )
from Windows Control Panel-Programs and Features-Uninstall or Change a program
(Flash Builder 4.6 comes with Java 1.6 so I haven't reinstalled any version or updated to 1.7)

Repaired all .net frameworks
(right click on them in the Control Panel-Programs and Features-Uninstall or change a program)
select uninstall and a box will open asking to uninstall or repair.

Uninstalled the complete CS6 Master Collection

Uninstalled all versions of Flash
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html

Ran the CS6 Master Collection cleaner tool
http://www.adobe.com/support/contact/cscleanertool.html

Rebooted

Re installed the complete Adobe CS6 Master Collection

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27. Pimenov-O,

Jul 6, 2012 2:10 AM in reply to Susan-StKate

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hi !!

No its not help....

Anybody help please !!

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28. Shane Smit,

Jul 17, 2012 3:42 PM in reply to Pimenov-O

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I just started experiencing this problem today. It did not occur as part of a java update as far as I know. I have tried reinstalling FB in the CS6 package and as a standalone trial with no luck.

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29. Shane Smit,

Jul 17, 2012 4:12 PM in reply to Shane Smit

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Got it to work. Reinstalled the trial to a non-default location. Then, once that worked, I decided to try uninstalling it from there, and going back to the original CS6 package version, in the default location... which worked! So if you can get it to run once, then it seems to fix itself?

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30. raynestorm,

Jul 21, 2012 1:37 PM in reply to phihochzwei

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I am having the same problem. I have MC CS6 and Adobe Flash builder quit starting 2 day ago. Uninstalling and re-installing did not work. OS X 10.7.4.
--rayne

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31. Darth Tator,

Jul 22, 2012 9:10 AM in reply to raynestorm

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Where is Adobe with a solution to this?! I simply don't have time to spend an hour every morning uninstalling and reinstalling Flash Builder. These are supposedly professional tools. Why the bloody hell do they run it like it's amateur hour?

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32. marzepani,

Jul 23, 2012 1:25 AM in reply to Fahad P

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I do have the same problem. I am trying everything since 2 days, but without any success.

Uninstalling and reinstalling from the website as trial, to a different location, didn't help, too.

Flash Builder 4.6 still quits after showing the splash.

SYSTEM.LOG
Exception in thread "Thread-1" org.eclipse.swt.SWTException: Invalid thread access
Jul 23 10:14:29 mario [0x0-0x30030].org.eclipse.eclipse[583]:     at org.eclipse.swt.SWT.error(SWT.java:4282)
Jul 23 10:14:29 mario [0x0-0x30030].org.eclipse.eclipse[583]:     at org.eclipse.swt.SWT.error(SWT.java:4197)
Jul 23 10:14:29 mario [0x0-0x30030].org.eclipse.eclipse[583]:     at org.eclipse.swt.SWT.error(SWT.java:4168)
Jul 23 10:14:29 mario [0x0-0x30030].org.eclipse.eclipse[583]:     at org.eclipse.swt.widgets.Widget.error(Widget.java:774)
Jul 23 10:14:29 mario [0x0-0x30030].org.eclipse.eclipse[583]:     at org.eclipse.swt.widgets.Widget.dispose(Widget.java:661)
Jul 23 10:14:29 mario [0x0-0x30030].org.eclipse.eclipse[583]:     at org.eclipse.swt.widgets.Shell.closeWidget(Shell.java:611)
Jul 23 10:14:29 mario [0x0-0x30030].org.eclipse.eclipse[583]:     at org.eclipse.swt.widgets.Shell.windowWillClose(Shell.java:2261)
Jul 23 10:14:29 mario [0x0-0x30030].org.eclipse.eclipse[583]:     at org.eclipse.swt.widgets.Display.windowProc(Display.java:5445)
Jul 23 10:14:29 mario [0x0-0x30030].org.eclipse.eclipse[583]:     at org.eclipse.equinox.launcher.JNIBridge._takedown_splash(Native Method)
Jul 23 10:14:29 mario [0x0-0x30030].org.eclipse.eclipse[583]:     at org.eclipse.equinox.launcher.JNIBridge.takeDownSplash(JNIBridge.java: 167)
Jul 23 10:14:29 mario [0x0-0x30030].org.eclipse.eclipse[583]:     at org.eclipse.equinox.launcher.Main.takeDownSplash(Main.java:2050)
Jul 23 10:14:29 mario [0x0-0x30030].org.eclipse.eclipse[583]:     at org.eclipse.equinox.launcher.Main$SplashHandler.run(Main.java:111)

I am losing a lot of time. Even worse, I can't continue to work on important projects.

System:
OS X 10.7.4
Adobe Master Collection CS6
Flash Builder 4.6 (dead now)

It startet out of the blue. I did not install any updates. Flash Builder just stopped working one day.
There is only one thing that I can imagine that may have had an impact. I made a backup with Time Machine. That day the problem occured. Anyone with a similar situation?

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33. marzepani,

Jul 23, 2012 2:03 AM in reply to marzepani

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After several restarts, installing and uninstalling trial from website and FB from CS6 … finally:

FB 4.6 works as expected.

I have no clue why, but I'm just happy to be able to work again.

Good luck to the rest of you (nerved users)!

@Adobe: Please, fix it! Thx.

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34. Darth Tator,

Jul 23, 2012 8:19 AM in reply to marzepani

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If I uninstall and reinstall (takes just over an hour) it will run again but only once. If I close the program I will have to reinstall it before it will run again.

I just spent over and hour and a half on the phone with adobe technical support. They offer no solutions and tell me I must pay for a technical support contract before they will discuss it with me any further.

This is an outrage. SImply paying for the software should be enough for it to work. Given the number of people across the net complaining about this exact same thing it is obviously a problem with FB.

So how about it Adobe when will you fix this obvious bug? Why should there be one price for the software, and a second price for it to actually work?

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35. mugdha choudhary,

Jul 24, 2012 10:51 PM in reply to Darth Tator

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Hi Darth,rayne
Please provide us the amt3.log file and oobelib.log file. They are in /tmp folder. If you couldnot attach here, please mail me at mchoudhaATadobeDOTcom
-Mugdha

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36. mugdha choudhary,

Jul 25, 2012 3:50 AM in reply to mugdha choudhary

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Hi All,
I am posting script for collecting OOBE specific log on mac below.

#!/bin/bash

#################################################################

echo "OOBE Logs will be collected in OOBELogs folder created on Desktop"

cd ~/Desktop/
mkdir OOBELogs
cd OOBELogs

mkdir Logs
cd logs
cp /tmp/oobelib.log oobelib.log
cp /tmp/swtag.log swtag.log
cp /tmp/amt3.log amt3.log
cp /tmp/aul.log aul.log
cp /tmp/OOBE.log OOBE.log
cp /library/logs/Adobe/Installers/*.* .
cp -r ~/Library/Logs/PDApp.log PDApp.log

cd ..

cp -r "/library/Application Support/Adobe/adobe pcd/" ./PCD/
cp -r "/library/Application Support/Adobe/caps/" ./CAPS
cp -r "/library/Application Support/Adobe/PCF/" ./PCF
cp -r "/library/Application Support/Adobe/SLCache/" ./SLCache
cp -r ~/Library/Application\ Support/Adobe/AAMUpdater/ ./AAMUpdater/

system_profiler >SystemInformation.txt

cd ../

tar -cvf OOBELogs.tgz OOBELogs
/Users/labuser/Library/Logs

Please follow below mentioned steps to use it
1. Open the terminal and change the working directory to Desktop using 'cd' command
2. Then enter vi logcollector.command on terminal.
3. Copy and paste the above written script. Further press Esc key then :wq for saving and quitting.
4. logcollector.command will be created on the desktop. Please run it. "OOBELogs" folder will be created on desktop. It contains all the logs.
Please attach those logs here in forum or mail me at mchoudhaATadobeDOTcom after compressing

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37. RorohikoKris,

Jul 25, 2012 1:48 PM in reply to lawrencem49

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Hi all,

A few possibly helpful additional tidbits. I am using Flash Builder 4.5 (not 4.6 - I work with CS Extension Builder, and that works better with 4.5 than with 4.6). I experienced the exact same symptoms as the original poster (lawrencem49). Using Mac OS X 10.7.4. Have also installed CS6 on the same computer.

After trying all the obvious things for naught, I rolled back my computer one day based on the nightly image backups I make, and things started working again. Then a DreamWeaver CS5.5 update came in through the update manager. I allowed it to proceed, and subsequently discovered the problem was back.

Not sure whether the two are related, but I do remember that the same Dreamweaver update came through yesterday some time before the trouble started.

This morning I removed and reinstalled FB 4.5 and it works again.

So I have a suspicion the Dreamweaver CS5.5 update might be the culprit or at least involved in breaking things.

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38. mugdha choudhary,

Jul 26, 2012 7:44 AM in reply to RorohikoKris

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Please try below workaround:

Workaround:
Make sure you are connected to the internet.
Launch a regular CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
Click on Help->Deactivate .
Deactivate the application. Quit application.
Launch a regular CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
Accept Eula.
Register trial by signing in. Let the app launch.
Quit and relaunch the app. Wait for UI to come.
Click on License This Software button on the UI.
Click on Sign in .
Serial number screen will come
Enter the serial number in the serial number screen and click Next.
Close the app if its still running
Relaunch the app while connected on the internet .

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39. cdrservices,

Jul 27, 2012 11:49 AM in reply to mugdha choudhary

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Also experiencing the same issue though am on Windows 7 Professional 64 bit - licensed CS6
Following Workaround for licensing which resolved issue as posted by mugdha -
Jul 26, 2012 8:44 AM

Had called Adobe tech support only to be told they wanted to charge $250 for a solution. LOL...c'mon Adobe...clearly you have a problem with your licensing service on this or a bug in the software! I'm not going to pay you to fix it. A search here fixed the issue in under 5 minutes..although I had to re-import projects into a new workspace as after this my previous workspaces would still not load. So how about a patch to resolve this problem Adobe, eh? If this continues it's going to be a serious pain to have to de-activate/active/re-import projects just to get work done.

@mugdha - I should just send you the $250 huh? =) Thanks for the workaround/fix. Worked like a charm!

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