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Captivate 5.5 Fatal Error Message with Button

Jun 14, 2012 7:11 AM

Tags: #button #captivate_5.5 #fatal_error_message

Hi There,

I am working on a project in Captivate 5.5. It consists of 20 slides with simple images and effects. The other day, I imported audio to my slides, and since then, if I have any contact with image buttons, a box immediately pops up and says that a "fatal error has occurred and the program needs to close." To elaborate, this occurs if I try to add a new button, move a button, or even click on a button that existed before I imported the audio. Everything else seems to be working fine, as I have added multiple images and text and have done editing while avoiding the buttons in the meantime. My project is saved to the C: drive.

Thanks very much for your help.

Alicia

279 Views 2 Replies Latest reply: aliciad33, Jun 15, 2012 8:24 AM

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1. vishu#13,

Jun 14, 2012 9:42 AM in reply to aliciad33

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Hi Alicia

As you mentioned that the day you imported the audio into Captivate slides you started facing this issue. So try to export the audio from any one of the slide, save it on your desktop, create a new project in captivate, add an image, button on that slide and import the same exported audio. Observe that are you facing the same issue or not. If not, then try to copy and paste the slides in new project with same dimensions.

Hope it helps

Thanks
VJ

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2. aliciad33,

Jun 15, 2012 8:24 AM in reply to vishu#13

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Hi VJ,

Thanks for the quick response. I ended up doing what you suggested, pasting all elements execpt the buttons in a new project and reimporting the audio. Was massively inefficient, but hopefully I have avoided the bug for now.

Thanks again.

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