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arminvit
Currently Being Moderated

InDesign CS5 Crashes with Warning Dialog Box

Jun 15, 2012 3:36 PM

Hello,

 

Facts:

 

InDesign CS5, v7.0.4

OS X 10.7.4

No third-party font-management application running.

Macbook Pro (June, 2012)

 

InDesign crashes in these two instances:

 

1. Trying to delete a page that has content. Right as the warning box comes up, it shows up without content (just the "Warning" title) and crashes.

 

2. When packaging a file, as it's about to warn you about the perils of archiving fonts it does the same thing as above, and crashes.

 

Tried the alt-opt-cmd-shift trick to reboot preferences and nothing.

Tried deleting the two preference files directly so that they would rebuild and nothing.

 

Interestingly, I have another computer running OS 10.7.3 (as opposed to 10.7.4 on the crashy one) and the same InDesign CS5 7.0.4 and that one works perfectly.

 

Ideas? Leads?

 

Thanks

Armin

 
Replies 1 2 3 ... 6 Previous Next
  • Currently Being Moderated
    Jun 18, 2012 3:25 PM   in reply to arminvit

    Same issue with InDesign CS 5.5 Version 7.5.3. Mac OSX Version 10.7.4. MacBook Pro 13in mid 2012. No such issues on my previous MacBook Pro (mid 2009) or my IMAC. Is this somehow connected to the new MacBook Pro? I tried removing folders/files from the user librar area. Did not help. Uninstalled and reinstalled InDesign. Did not help.

     

    Please help.

     

    Thank you.

     
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  • Currently Being Moderated
    Jun 18, 2012 5:51 PM   in reply to arminvit

    Same issue. I just bought a new MacBook pro - 13" installed CS6 and I am getting both the same crashes when packaging and when deleting a page. My old Macbook Pro with the the same software versions only difference is the hardware is older is not doing this.

     

    Major issue for me.

     
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  • Currently Being Moderated
    Jun 21, 2012 8:23 AM   in reply to arminvit

    Same issue here.  MacBook Air 13" (June 2012), InDesign 7.0.4 (CS5) and MacOS X 10.7.4.

     
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  • Currently Being Moderated
    Jun 21, 2012 8:39 AM   in reply to benjaminmueller_burda

    After hours on the phone with adobe and some online research... have figured out this is a bug in the software that is conflicting with Lion. I read that all the developers testing Mountain Lion out next month are experiencing similar crashes. One thing I learned as a work around until Adboe or Apple get this resolved is if you hold down the Alt key while you try to delete a page or package a file then it will not happen, but you have to not click the Package all fonts feature when you package or it will still crash. I tested both these issues with CS 5.5 and 6 and the alt key work around works for now.

     

    Clearly - -they need to resolve but in the meantime this might help.

     

    seriously a problem for anyone using InDesign daily like me!

     
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  • Currently Being Moderated
    Jun 22, 2012 5:31 AM   in reply to izmalakoff

    Same issue here. MacBook Pro 15" (June 2012), InDesign 8.0 (CS6) and MacOS X 10.7.4

     
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  • Currently Being Moderated
    Jun 22, 2012 10:16 AM   in reply to ka-a

    Same probmlen here as well, MacBook Air (June 2012), InDesign 8.0 (CS6) and MacOS X 10.7.4

     
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  • Currently Being Moderated
    Jun 23, 2012 8:28 AM   in reply to arminvit

    Same here (MacBook Air, June 2012).  I also can't export a PDF or do anything that involves a waring dialog or a pop-up dialog.  Please fix this Adobe!!!!

     
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  • Currently Being Moderated
    Jun 23, 2012 6:36 PM   in reply to muthafusco

    One of my users has discovered that having an embedded PSD file/image with locked layers was causing trouble. Unlocking the layers allowed him to export to PDF, but clicking on Page Setup in the Print dialog screen still crashes out InDesign. Can anyone else confirm the "locked layers" issue? InDesign still crashes, but at least he can export a PDF to print.

     
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  • Currently Being Moderated
    Jun 24, 2012 12:46 PM   in reply to benjaminmueller_burda

    Yeah, exact same issue as benjaminmueller_burda – mid-June MacBookAir refresh, 10.7.4, latest version of Indesign CS5 – although i can't entirely figure out what triggers the crashes. It seems like the application crashes almost randomly, but definitely whenever i attempt to bring up any dialog box. I have been simply trying to load some print settings that i brought over from my previous computer that i had InDesign installed on.

     

    Seems like a lot of people are having these issues; hope that Adobe is paying notice to that (because i can't afford an upgrade right now!)

     

    -Quin

     
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  • Currently Being Moderated
    Jun 25, 2012 6:48 PM   in reply to arminvit

    We're having the same problem with one of our users. Macbook Pro (retina/June 2012) crashing in InDesign when delting a page or packaging the file. Any other workarounds until Adobe or Apple fix the issue?

     
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  • Currently Being Moderated
    Jun 25, 2012 7:57 PM   in reply to arminvit

    I'm getting a crash any time I try to print from InDesign on my new Retina MacBook Pro. Deets:

     

    InDesign CS5, v7.0.4

    OS X 10.7.4

    No third-party font-management applications installed.

    Macbook Pro (Retina) (June, 2012)

     

    As soon as I select "Print" I get an Apple dialog box, unexpectedly quit. Usually a bout 15 seconds later I get an Adobe dialog box for sending a crash report.

     

    I also cannot export as PDFs without crashing.

     

    The file works fine on my 2009 MacBook Pro running InDesign CS5.

     
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  • Currently Being Moderated
    Jun 26, 2012 2:29 AM   in reply to arminvit

    Hi,

     

    same issue here:

    Indesign CS4, Version 6.0.6

    Brand new MacBook Pro 13 (Summer 2012),

    Lion 10.7.4

     

    Any suggestions welcome.

    Thanks, D.

     
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  • Currently Being Moderated
    Jun 26, 2012 9:51 PM   in reply to arminvit

    I'm having the exact same issue with my new 13" Macbook Pro (June 2012).

     

    I'm unable to setup any print options. I hope Adobe is able to fix this issue soon. Not being able to print correctly from InDesign defeats the purpose of using it in the first place.

     
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  • Currently Being Moderated
    Jun 26, 2012 10:35 PM   in reply to arminvit

    Same issue using Indesign (CS6) in the Adobe Creative Cloud.. crashes when deleting pages and whenever the warning box pops up. Freezes and crashes.

     

    I meant to add - i have no problem on my iMac using the same software and indesign files, just on the new Macbook..

     
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  • Currently Being Moderated
    Jun 26, 2012 10:32 PM   in reply to arminvit

    Same issue too... any warning box that appears, if I try to delete pages, re-link images, or make a PDF, or package a file crashes InDesign. Killing my workflow I'm totally frustrated with this! I was on the phone with Adobe for 2 hours today trying to resolve the issue- but nothing fixed yet!

     
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  • Currently Being Moderated
    Jun 27, 2012 2:30 AM   in reply to arminvit

    Same issue. When deleting a page on Indesign CS6 on my new MacBook Air (2012) crashes.

    Can someone at Adobe please help?

     
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  • Currently Being Moderated
    Jun 27, 2012 6:11 AM   in reply to arminvit

    SAME HERE! Brand new 15" macbook pro (non retina) June 2012, 10.7.4 running the same CS5 I did on my 2010 iMac and 2011 Air and worked perfect on those 2 and now on the latest and greatest macbook pro, InDesign crashes when trying to export a pdf: aka. each time a Warning Dialog box appears!!! and it's strange becuase it's always blank and has no text in the warning box...? the alt-click trick works ONLY on the page deletion, but not on pdf export..cleared font cache, re-installed InDesign, didn't install any other fonts yet, reset the ram's, launched in safe mode, got it tested at the Apple store (they said it was fine and also didn't know why it was happening)...MAJOR REMORSE AND REGRET on this purchase...which is a first for me as I love all things Apple and never had software issues before...

     

    (Side note: Also dealing with a Photoshop CS5 issue where unless I uncheck the font preview box in prefs, I get the spinning beach ball for ever and basically cant even use photoshop...)

     

    Adobe and/or Apple please fix, is this a video driver issue?? how can this happen?

     
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  • Currently Being Moderated
    Jun 27, 2012 6:22 AM   in reply to Max Zografos

    Hold down ALT key while deleting a page or packaging a file. It is a workaround for now.

     

    THIS IS UNEXCEPTABLE FOR SUCH AN EXPENSIVE SOFTWARE! SOMEONE AT ADOBE PLEASE PAY ATTENTION.

     
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  • Currently Being Moderated
    Jun 27, 2012 6:30 AM   in reply to arminvit

    I'm also having the same issue with InDesign CS6 on a new rMBP running Lion 10.7.4

     
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  • Currently Being Moderated
    Jun 27, 2012 6:32 AM   in reply to izmalakoff

    Thanks, but what exactly do you mean by holding the ALT key? When I clear the text frame holding down the ALT key, the result is exactly the same --> CRASH

     
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  • Currently Being Moderated
    Jun 27, 2012 6:36 AM   in reply to Max Zografos

    I read on another forum of developers that if you hold down the option (Alt) key it prevents the crash. I have tested it on the following commands:

     

    1. Deleting a page - I select the page in the palette. Hold the alt key and then hit tthe trash can. Page will delete and no crash.

    2. Packaging a file - I select package a file in the menu. Select Linked graphics, but DO NOT select to collect fonts. Then before I hit ok. I hold down the Alt key, and it works.

    3. The work around does not work for exporting PDFs. I have to go use my old laptop to export those.

     

    It is a total pain and unacceptable, but it does work around some of the issues.

     
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  • Currently Being Moderated
    Jun 27, 2012 6:49 AM   in reply to izmalakoff

    When you say "alt" key, do you mean the "option" key?  Or, are you saying that you have to press fn + alt/option?  Please adivse. 

     

    Let me add I've been tweeting at the adobe_care people all week with this issue.  They only replied to me after I started complaining to my followers about not getting a reply.  They said they were "looking into it". 

     
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  • Currently Being Moderated
    Jun 27, 2012 6:55 AM   in reply to muthafusco

    Just hold down the OPTION key.

     
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  • Currently Being Moderated
    Jun 27, 2012 11:46 AM   in reply to izmalakoff

    That doesn't work when making a PDF that isn't high rez.  If I make a PDF that is screen rez, it crashes when the warning dialog appears.

     

    ADOBE PLEASE FIX THIS ASAP.

     
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  • Currently Being Moderated
    Jun 27, 2012 1:42 PM   in reply to arminvit

    Exactly the same issue with CS4.

     

    New MacBook Pro (June 2012 but not the retina version), OSX 10.7.4 and I'm using CS4 (behind the times, I know!)

     

    Briefly flashes the warning box but with no details, then force quits.

     

    Happens when exporting to the "Smallest File Size" PDF profile and when deleting a page (but thanks to izmalakoff for that alt-click workaround)

     
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  • Currently Being Moderated
    Jun 27, 2012 2:38 PM   in reply to arminvit

    We are investigating this issue, right now we're attempting to duplicate it in our labs.

     
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  • Currently Being Moderated
    Jun 27, 2012 3:09 PM   in reply to Scott Worthington

    Exact same problems with the new Retina MBP and Adobe Illustrator CS5.5 when Exporing to Adobe PDF (Interactive)

    It seems to work with Adobe PDF (Print) BUT the PDF Interactive crashes every single time.

    I tried a new file with only text and one graphic image and again, system crashes!!!

     

    Please HELP!!!

     
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  • Currently Being Moderated
    Jun 27, 2012 3:26 PM   in reply to Scott Worthington

    try exporting a blank page with a line of overset text as a smallest file size pdf and when the typical warning box comes up (which is blank and missing the button too), it just crashes ...

     

    Screen Shot 2012-06-27 at 8.48.14 AM.png

     

    same version of Lion 10.7.4 and CS5 was fine on my 2010 quad 2.93 i7 imac and July 2011 Air .... is this an issue with new line of macbook pro's ? ie. video driver and/or system fonts..??

     

    only other program I installed so far on my new macbook pro was Office home 2011...no other fonts yet installed either..AppleCare cant help..

     

    Thanks for your time in looking into this, I know a lot of us depend on InDesign for daily survival and this is a serious matter.

     
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  • Currently Being Moderated
    Jun 28, 2012 8:53 AM   in reply to Marko272

    Same problem here with indesign CS5. Thought CS6 would not have the problem but apparently same there, ****, just ordered it. Adobe please help quick, this is a disaster for us pro's.

     
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  • Currently Being Moderated
    Jun 28, 2012 8:56 AM   in reply to pure&simple

    Suggestion for a possible quick temporary fix, an option to disable all warnings. Maybe that will at least help us all to keep on working for now untill a more solid solution is found. Idea?

     
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  • Currently Being Moderated
    Jun 28, 2012 9:26 AM   in reply to arminvit

    Same thing is happening with InCopy- crashes with same symptoms.

     
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  • Currently Being Moderated
    Jun 28, 2012 11:32 AM   in reply to arminvit

    After 2 days straight, I FIGURED IT OUT!!!! I was trying everything, especially related to font book and fonts and resetting prefs, etc...

     

    I narrowed it down to 1 constant variable: it's happening on the 2012 macbook's, so I reset my mac and held command + R and re-installed Lion, then I DID NOT INSTALL THE UPDATE FOR THE MACBOOK 2012. Then I tried exporting a smallest file size pdf with overset text and also tried deleting a page with an object on it and BAM! No blank warning dialog and even more importantly: NO MORE CRASHES!!! Hey, I might not lose all my clients afterall!

     

    got the good ol' warning box we all love and missed:

    Screen Shot 2012-06-28 at 1.14.52 PM.png

     

    Again:

     

    - power off mac and turn back on while holding down Command + R (dont do it on an external keyboard just to be safe)

     

    - choose the re-install Lion option (I'm sure there is another way to re-install Lion, this is just the way I did it, not saying its the best or only method)

     

    - DO NOT INSTALL MACBOOK (Mid 2012) Software Update 1.0 - THIS SCREWS ADOBE UP!

     

     

    Screen Shot 2012-06-28 at 1.24.15 PM.png

     

     

    After you guys try this please let us know how your system is operating, I am noticing my macbook pro is so slow and when trying to send an email and choosing an email to reply to and attach something,etc.. each click triggers the beachball and I gotta wait a few moments..?? I'm sure we might be missing out on some good updates from not updating to the 1.0 software update....but....

     

    So my final question is:

    is this Apple's problem or Adobe's and who needs to do what here??? Why can't we all get along...

     
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  • Currently Being Moderated
    Jun 28, 2012 1:28 PM   in reply to Marko272

    Thanks for sharing, Marko. Glad to hear that fixed it for you.

     

    The InDesign team will be testing this out to see what may be going on there, so we can work with Apple to determine how best to fix it.

     

     

    Has anyone else been able to confirm if they have installed the same update, or if re-installing Lion and skipping that update allows you to avoid the blank dialog and crashing?

     

    I know the procedure he mentions does not sound very fun, but it shouldn't be too time-consuming.

     

     

    Also, Marko (and others): That update includes some changes to the graphics system. If you have this update installed, but you disable the "automatic graphics switching" setting in system preferences, do you still get the crashing?

    (Instructions here: http://support.apple.com/kb/HT4110)

     
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  • Currently Being Moderated
    Jun 28, 2012 1:41 PM   in reply to Carey Burgess

    Hi

     

    Doing the re-install the way I did doesnt even delete all your files and apps, keeps everything in tact and you dont have to re-install all your programs, even had same desktop files, etc..which I did not know Took maybe an hour and a half...not bad...I would have waited 5 if it fixed it!

     

    I did have the update installed and turned off auto graphic switching and still had crashes...didnt help at all..

     

    Also with the update installed,  I had to turn OFF font preview in Photoshop in order to get it to be stable for me..

     

    thanks for continuing to look into this and hopefully Apple puts out a DIFFERENT update for the graphics as its clearly not a good update

     
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  • Currently Being Moderated
    Jun 30, 2012 9:11 PM   in reply to Carey Burgess

    Marco272 is right, reinstalled lion (appearantly 10.7.3) but without the macbook pro mid 2012 (10.7.4) update and all works normally in indesign. Brilliant, that's the quick fix. Unfortunately Iphoto doesn't work any more. Please Adobe staff and apple, work this out and make it work properly. @marco, thank you on behalve of my clients and me.

     
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  • Currently Being Moderated
    Jun 30, 2012 7:46 AM   in reply to Marko272

    Hi Marko,

    this is not the solution for everyone. i also re installed lion (osx 10.7.4). didnt install the mid 2012 update and the bug is still there!

    id crashes all the time (versions i tested: 5.0, 5.5 and 6) every version crashes.

    the only stable release is 3.0 with osx 10.7.4

    dont have the 4.0 for testing ...

     
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  • Currently Being Moderated
    Jun 30, 2012 9:08 AM   in reply to Berny123Ste

    Berny, Just wondering, how did you install 10.7.4 on a mid 2012 powerbook pro? Mine is not accepting it. Running 10.7.3 now after the reinstall tip and all works just fine.

     
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  • Currently Being Moderated
    Jun 30, 2012 9:25 AM   in reply to pure&simple

    hi pure&simple,

    im using a new macbook pro with retina. and mac osx 10.7.4 . apple is also offering the mid 2012 software update 1.0.

    apple told me that there is no possibility to downgrade to 10.7.3 with the new mac books cause 10.7.3 doesnt support the new intel ivy chip...

     
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  • Currently Being Moderated
    Jun 30, 2012 9:47 AM   in reply to Berny123Ste

    Hi Berny, I'm running a macbook pro 13" mid 2012 on 10.7.3 which is not possible? Interesting, glad mine does with the Yve Bridge processor so I can still make a living.

     
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