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Can't install Flash Pro CS6

Community Beginner ,
Jun 17, 2012 Jun 17, 2012

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I have 5.5 MacBook Pro 13 running 10.7.4.

I am trying to install Flash Pro CS6 Trial .. this error appears in the beginning of the installation process (when the progress bar is around 1%) :

Exit Code: 34

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warning(s)

FATAL: Payload '{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.98.0' information not found in Media_db.

-------------------------------------------------------------------------------------

Any ideas how to fix that ?

p.s. i did restart, closed all apps, etc, etc ..

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correct answers 1 Correct answer

Community Beginner , Jun 27, 2012 Jun 27, 2012

Okay, plenty of time has passed.

Seriously, I need some help guys.

I am ActionScript developer from Macromedia Flash 8 till now .. it is really sad that I can't use Adobe Flash CS6 ...

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LEGEND ,
Jun 17, 2012 Jun 17, 2012

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Do you meet the minimum specs:

  • Multicore Intel processor
  • Mac OS X v10.6 or v10.7
  • 2GB of RAM (3GB recommended)
  • 4GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
  • 1024x768 display (1280x800 recommended)
  • Java Runtime Environment 1.6
  • DVD-ROM drive
  • QuickTime 7.6.6 software required for multimedia features

Which Intel Processor do you have? Early Intels won't cut it.

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Community Beginner ,
Jun 17, 2012 Jun 17, 2012

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It is MacBook Pro 13 inch 5.5, this means : 2.26 P8400 Core 2 Duo Intel Processor, 2 GB RAM 1033 MHZ, 1280x800, 160GB HDD (basic version).

Mine has 4 gigs of ram. All my 3rd party software (that are mentioned in the reqs) products are up-to-date.

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Jun 17, 2012 Jun 17, 2012

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Do you have any previous version Adobe software already installed like CS5 or CS5.5 ?

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Adobe Employee ,
Jun 17, 2012 Jun 17, 2012

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Log into the Root user account and check the status.

Enabling and using the "root" user in Mac OS X

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Community Beginner ,
Jun 18, 2012 Jun 18, 2012

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I had Adobe Flash CS5 and Adobe Flash CS5.5 trial, i have non of them now. Probably some files left / settings left ?

I enabled the root user account, tried to intall again - same error. What status should I check ?

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Community Beginner ,
Jun 20, 2012 Jun 20, 2012

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Hello ?

I can't install, this is pretty major issue for me ..

Any more ideas ? Send log to somebody ?

I should i reinstall the OS ?

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Community Beginner ,
Jun 27, 2012 Jun 27, 2012

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Okay, plenty of time has passed.

Seriously, I need some help guys.

I am ActionScript developer from Macromedia Flash 8 till now .. it is really sad that I can't use Adobe Flash CS6 ...

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Jun 27, 2012 Jun 27, 2012

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Run the Cleaner tool to remove the remaining component and then check installing.

www.adobe.com/support/contact/cscleanertool.html

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Community Beginner ,
Jun 28, 2012 Jun 28, 2012

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Thank you, that do the trick (y)

It will be quite useful if there is "Can't install FAQ" ..

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