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BibliosParis
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Bookmark buttons disappearing

Jun 18, 2012 4:07 AM

Categories: Windows, Macintosh Tags: #pdf #buttons #disappear #bookmarks

Hello

I've been trying to find the solution to this for days. Does anyone have a work around and is this a known bug.

I created in InDesign an index of thumbnails that are converted to buttons that go to named bookmarks (pages). There are also buttons to navigate back to page 1 and to go forward or backwards. So far so good.

When exported as 'interactive PDF' the buttons are active on page one but then disappear on most – but not all – pages.

This happens on Acrobat Pro and Reader 10.1.3 for Mac as well as on PC

Another but less serious problem is that the PDF requires the user to 'fill a form' although no forms have been created. This can be resolved by applying 'not modifiable'  security on the document.

I have made a simple document with no images that replicates the same problem. If anyone is interested I'll post a link.

Thanks

937 Views   8 Replies   Latest reply: BibliosParis, Jun 20, 2012 7:40 AM
 
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  • LoriAUC
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    1. LoriAUC,
    Jun 18, 2012 9:46 AM   in reply to BibliosParis
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    Yes, please post a link. When you export the InDesign file, are you including hyperlinks and the appearance of interactive elements?

     
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  • BibliosParis
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    2. BibliosParis,
    Jun 19, 2012 12:47 AM   in reply to LoriAUC
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    Thanks for the reply.

    Yes, in InDesign CS6 export PDF in seperated between 'Print' and 'Interactive'. The options available in 'interactive' are 'forms and media' or 'appearance only'. I selected the first.

    Here is a test file I created which has the same problem'.

    Thanks

     
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  • LoriAUC
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    3. LoriAUC,
    Jun 19, 2012 9:21 AM   in reply to BibliosParis
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    Can you post a link to the file? -- the forums don't allow for attachments.

     
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  • BibliosParis
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    4. BibliosParis,
    Jun 19, 2012 10:00 AM   in reply to LoriAUC
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    Oops, sorry.

     

    Here is the link

     

    Thanks

     

    https://www.dropbox.com/sh/pq2yamxh3nkwda0/LP60CB1_j2

     
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  • LoriAUC
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    5. LoriAUC,
    Jun 20, 2012 7:23 AM   in reply to BibliosParis
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    I just came across this discussion in the InDesign forum -- unfortunately this appears to be a bug in CS6.

     
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  • BibliosParis
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    6. BibliosParis,
    Jun 20, 2012 2:46 AM   in reply to LoriAUC
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    Thanks. Your link to a discussion doesn't seem to work. Yes, I suspected it must a bug. I'm in touch with Adobe who say:

    Thank you for contacting Adobe Technical Support.

    I understand that buttons are missing in PDF file which are converted from InDesign.

    The issue seems like the buttons are corrupted while converting to PDF.

    Please try recreating the button and check if it helps.

    I request you to contact us back via Live Chat using the below link so that we can check and help you further.

    Strange that they don't seem to have any knowledge of the problem if this is a known bug in CS6. This is not a minor bug, it makes the whole bookmark/button function of InDesign useless!

    Thanks again for you help.

     
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  • LoriAUC
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    7. LoriAUC,
    Jun 20, 2012 7:25 AM   in reply to BibliosParis
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    I corrected the URL so you can take a look at the discussion.

     
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  • BibliosParis
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    8. BibliosParis,
    Jun 20, 2012 7:40 AM   in reply to LoriAUC
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    Thanks. Same conclusion I came to.

     

    I have found a work-around but its not pretty.

     

    Save document to .idml

    Open in CS4

    Export as PDF

     

    I tried CS5.5 but it creates a new problem, it moves things around!

     

    Lesson learned: do NOT trash you previous versions of CS, you can run multiple versions and come back when you hit a bug.

     

    I hope this can help someone.

     
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