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JackintheboxIT
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Illustrator randomly crashes in the middle of a project and sometimes doesn't open files properly?

Jun 19, 2012 12:59 AM

Tags: #illustrator #error #adobe #cs5.5 #bug #crashing

Hi,

 

So I'm using Adobe Illustrator 5.5 on a relatively new Dell PC with an uprated graphics card.

 

Illustrator randomly crashes on me when I'm in the middle of projects saying (Adobe Illustrator is not responding) etc and closes. I lose my work and all the effort I've just put in.

 

Also, sometimes it will not open a file, says it's unsupported? But then when I close Illustrator and re-open it, the same file will open perfectly fine.

 

Is this an illustrator bug or is there something wrong with my hardware?

 

Thanks

JackintheboxIT

491 Views   3 Replies   Latest reply: JackintheboxIT, Jun 20, 2012 5:46 AM
 
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  • Mylenium
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    1. Mylenium,
    Jun 19, 2012 9:12 AM   in reply to JackintheboxIT
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    Windows Event Viewer is your friend. There are no random crashes, they always have a specific cause. Both your errors simply sound like your harddrives are going to sleep or there's anotehr generic file I/O issue, but that's just speculation of course....

     

    Mylenium

     
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  • JackintheboxIT
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    2. JackintheboxIT,
    Jun 20, 2012 4:59 AM   in reply to Mylenium
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    I shall check the event viewer next time this happens, thanks.

     

    Would it be possible for the hard drives to sleep while mid-work? I wouldn't have thought that would be good for it?

     
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  • JackintheboxIT
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    3. JackintheboxIT,
    Jun 20, 2012 5:46 AM   in reply to Mylenium
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    Right on time, just crashed and found this event log.

     

    Faulting application name: Illustrator.exe, version: 15.1.0.39, time stamp: 0x4d76c9e3

    Faulting module name: DxfDwg.aip, version: 15.1.128.0, time stamp: 0x4d769c0c

    Exception code: 0xc0000005

    Fault offset: 0x0000e660

    Faulting process id: 0x15f4

    Faulting application start time: 0x01cd4ed44e60e380

    Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS5.1\Support Files\Contents\Windows\Illustrator.exe

    Faulting module path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS5.1\Plug-ins\Illustrator Formats\DxfDwg.aip

    Report Id: 967fb7e6-bad1-11e1-a8de-d4bed9c13d91

     

     

    Hope you can help!

     

    Thanks

     
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