Adobe Community: Fireworks CS5 ignores my preferences on start up

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1. groove25,

Jun 19, 2012 8:11 PM in reply to Interactionhero

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I can't quite picture this: What specific preferences are being ignored?

What's perplexing is that you say the application launches properly when you delete the preferences. Deleting the preferences should result in the default preferences being restored.

To double check, perhaps I should also ask for the location of the preference files you deleted.

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2. Interactionhero,

Jun 20, 2012 8:21 AM in reply to groove25

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Groove, it's all of them. Palette placement, keyboard shortcuts, and system prefs.

The prefs I nuked were here: /Users/hugh.griffith/Library/Preferences/Adobe Fireworks CS5.1/en/

Thanks for your help.

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3. groove25,

Jun 20, 2012 11:56 AM in reply to Interactionhero

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So, to summarize what's been happening: You open up Fireworks, move panels around the way you like them, select a keyboard shortcut set, and so on... then you quit the application. When you open Fireworks again, all those changes are gone, replaced by the default settings.

Then, if you trash your user preferences, what happens exactly? Does Fireworks open in its default panel configuration, or are you saying that it opens up with the custom panel settings, etc. that you'd previously created? 'Cause that would be really bizarre.

And what about other Adobe applications?

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4. Interactionhero,

Jun 20, 2012 3:41 PM in reply to groove25

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1st part is correct.

Second part is correct, kinda. That happened once for sure a couple days ago (and I was equally perplexed), but after your question I figured I'd double check to see if I could replicate it and couldn't. So let's ignore the deleting prefs thing.

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5. groove25,

Jun 20, 2012 4:41 PM in reply to Interactionhero

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Unfortunately, I'm no expert in this. But I'm curious whether other Adobe apps show the same problem or not, as it might help with diagnosis.

You could actually look at those Fireworks Preference files to see if your specific preferences are in fact being recorded. They're XML so they're fairly readable as code (like HTML). For instance, pick a property like "Fill Current Color" (about 8 down in the main Preferences file) and see if it matches the last fill color used in the application.

There's also the Fireworks CS5.1 Cache... I have no idea what that does.

Do you have any other versions of Fireworks installed? It shouldn't matter, but... it seems worth asking.

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6. groove25,

Jun 20, 2012 5:38 PM in reply to Interactionhero

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Incidentally, I'm not used to seeing a period (.) as part of a username. I don't have enough of a tech background to know whether that could represent an actual problem in some circumstances or not, but my brain immediately says, "Hey, I wonder if that could be an issue here?" Take that observation for what it's worth.

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7. Interactionhero,

Jun 26, 2012 2:27 PM in reply to groove25

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OK, I have a better grasp on what's happening, I think.

I opened the preferences file in Coda, then closed and relaunched FW a couple of times to see if the prefs were being overwritten. They weren't. And, FW launched properly each time.

I had a hunch FW would screw up again though, so I waited a few days and continued working without closing it. Finally, FW started bogging down and I was getting the beach ball for longer stretches (but, it didn't crash). I saved my work, closed out, relaunched, and it was messed up. I checked the prefs file again in Coda and it hadn't changed. All of my settings were still there.

So, it is completely ignoring the prefs some how.

Oh, and to answer your earlier questions, I don't have any other versions installed. And, I use PS5 sometimes, but no problems there.

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8. groove25,

Jun 26, 2012 3:43 PM in reply to Interactionhero

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So your Preferences were being recorded properly, initially, and they remain intact even now that this problem is occuring—they're just being ignored somehow?

Also, if I understand correctly, you were able to trigger the problem by leaving Fireworks open for a long period of time. My most basic advice would be NOT to do that. Other than for the purpose of diagnosis, I don't see any advantage to leaving the application open for long stretches. The app opens pretty quickly, particularly if it's not a cold start, so I'd suggested quitting when you're done with a session of work.

But other than that... I'm thinking about that cache file again and wondering if it might play a role in this. (Like I said, I don't really know what's stored there.) I'd try closing Fireworks, remove the cache (perhaps saving it somewhere else temporarily), and then restarting. Then observe what happens. If there's no effect or it makes things worse, you could restore the cache afterwards.

I'd also try restarting the computer after something like this. Particularly if the cache thing has no effect.

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9. VIPStephan,

Aug 17, 2012 3:55 PM in reply to groove25

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I kinda have the same problem: Every once in a while all my preferences appear to be reset to default. I usually notice that when I see the start window after starting Fireworks, because I have it disabled. All the preferences and the keyboard shortcuts are reset but the workspace layout is correct. I can’t exactly say when this happens because it’s happening irregularly but only after starting afresh, like in the morning when I start the computer, not when I close it an restart it the same day.

I thought it would help to lock the preference file but at the end, when closing Fireworks it would give an alert window saying that the file is read-only and can’t be overwritten, and it hangs itself up there completely. So, why is it resetting itself and how can we prevent that? This has been a pain for a long time and I’ve searched many times for a solution to this issue but without success so far. Any info is greatly appreciated.

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10. Interactionhero,

Sep 11, 2012 3:16 PM in reply to VIPStephan

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I've yet to solve this problem, but I did download the Fireworks CS6 trial to see if it would do the same thing.

And...it did. (Dammit!)

Which leads me to believe that it might be an OS problem. (Mostly because I've never seen the same bug replicated in two different versions.)

I'll try upgrade to Mountain Lion next. I pray it works.

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11. Snapper Cridge,

Feb 12, 2013 5:38 AM in reply to Interactionhero

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Was this issue ever resolved? I have had the same issue for quite awhile now. Here are the steps:

Open Fireworks
Set preferences
- Grid color
- Grid height/width
- Default font
- Plugins, patterns, textures folders
- Select Application Frame
- Set Workspace Layout
Shut down after complete

When I open it back up, every single preference listed above has been reset to default. This is a real pain in the ***! Today I just got tired of resetting everything so I'm hoping to find a fix.

I'm running OS X Mountain Lion, but this issue happened in Lion and Snow Leopard as well.

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12. Interactionhero,

Feb 12, 2013 8:48 AM in reply to Snapper Cridge

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Not that I've seen. I upgraded to CS6 recently and have the same problem. Ridiculous!

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13. Snapper Cridge,

Feb 12, 2013 11:48 AM in reply to Interactionhero

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I am in the same place and have all of the most current software for both

OS X and Fireworks CS6.

On Tue, Feb 12, 2013 at 11:48 AM, Interactionhero

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Fireworks CS5 ignores my preferences on start up

Jun 19, 2012 12:38 PM

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