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License Error

Jun 20, 2012 11:39 AM

Tags: #license #restriction #enterprise_edition #license_error

I tried to call Adobe and they basically told me they can't help. I found a similar error somewhere on these forums, but the solution (re-apply serial number) doesn't work. Here's what's happening:

 

I run CF 9 on Ubuntu 10.04 with all the patches and hotfixes, etc. It ran fine from August '11 to April '12. Then it started taking increasing amounts of time to start up as well as printing the following warning:

warning Invalid license; reverting to Developer Version

 

This coincides with an IP limit (localhost or 5 external):

 

error IP license restriction is in effect.  Can only accept connection from either localhost or five IP addresses, attempted from x.  Previous accesses were from [ {y}  {z}  {a}  {b}  {c} ].

 

The result of this is that if I'm not quick, I can't log into cfadmin (the server runs in the cloud, so I have to use an external IP).

 

However, when I *do* log into cfadmin, I see the correct serial number that my company bought from Adobe and the version is listed as "Enterprise":

Your current edition is: ColdFusion Enterprise.

 

Does anybody have any experience with this? Like I said, re-applying the license does not fix the issue.

 

Thanks!

741 Views   7 Replies   Latest reply: Charlie Arehart, Jun 21, 2012 12:22 PM
 
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  • ANDY ALLAN
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    1. ANDY ALLAN,
    Jun 20, 2012 11:59 AM   in reply to Resisty
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    It could be the under lying JRun that has got its knickers in a twist.

    Also, If you're running multi server, make sure the cfusion instance has a

    valid serial number installed (but the 5 valid ip address message points at

    JRun ).

     

    We've had this before, but because we run multiple instances across

    multiple servers we just copy and paste the license.properties file from a

    working instance to solve the problem.

     

    Adobe SHOULD be able to help you with this as it is still an issue, albeit

    a rare one.

     

    Andy

     

    Sent from my iPad

     
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  • Resisty
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    2. Resisty,
    Jun 20, 2012 12:04 PM   in reply to ANDY ALLAN
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    Thanks fo the reply, Andy!

     

    I thought the same about Adobe, but upon calling them, they told me "we are not trained on ColdFusion, you will need to obtain a contract from an Adobe Reseller and call the number they give you."

     

    Could you give me the skeleton of your license.properties file or, more specifically: I found a reference somewhere on google that mentioned putting the SN on both the sn= and previous_sn= lines. Is this the case for you?

     

    Also, do you know anything about the "underlying JRun has its knickers in a twist" issue? I found a post that suggested having a "JRun license" in cf_home/runtime/lib was bad, but I'm not sure what a "JRun license" is. I do have a symlink in that directory to cf_home/lib/license.properties. Might that be the issue?

     

    Thanks!

     

    -Brian

     
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  • ANDY ALLAN
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    3. ANDY ALLAN,
    Jun 20, 2012 12:47 PM   in reply to Resisty
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    As this is a genuine issue (it's been around since CF 6.1) you don't need a

    support contract. We ARE a reseller, so I can guarantee that fact

     

    The JRun license key is stored in /opt/jrun4/lib/license.properties (on

    multi server). I'll assume it's

    /opt/coldfusion9/runtime/lib/license.properties for Server Configuration

    (which is what you've mentioned before).

     

    My file contains:

     

    previous_sn=

    sn=

     

    I'm on a train at the moment with dodgy wifi so looking at one of our

    production servers is proving troublesome, but I'll take a proper look

    later. And worst case, I WILL get you some help via Adobe support by

    putting you in touch with the right person.

     

    Andy

     
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  • Resisty
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    4. Resisty,
    Jun 20, 2012 12:49 PM   in reply to ANDY ALLAN
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    Hi Andy,

     

    Thanks! I really appreciate you looking into this and for the contact info!

     

    -Brian

     
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  • ANDY ALLAN
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    5. ANDY ALLAN,
    Jun 21, 2012 7:20 AM   in reply to Resisty
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    So finally got around to looking at a CF9 Enterprise install in Server

    Configuration mode. The only license.properties is for ColdFusion,which can

    be found in /opt/coldfusion9/lib

     

    Unless we go down the route of sharing license.properties files, if you've

    got another working CF server, or any computer that you can install CF on

    (adding the serial), you should then just need to copy and paste the serial

    from the working computer to the server that's having the problem.

     

    Andy

     
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  • Resisty
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    6. Resisty,
    Jun 21, 2012 8:35 AM   in reply to ANDY ALLAN
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    Hi Andy,

     

    On a hunch, I removed the symlink and restarted CF. The warning didn't show up and the IP limit is not in place! However, I did get a replacement warning:

     

    warning Unable to open /opt/coldfusion9/runtime/lib/license.properties

     

    This was the symlink which no longer exists. I'm not entirely sure what to do about it.


    Thoughts?

     

    Thanks for all the help!

     
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  • Charlie Arehart
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    7. Charlie Arehart,
    Jun 21, 2012 12:22 PM   in reply to Resisty
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    I’ll note that I see plenty of machines running with that error. I’d say if it’s working otherwise, you don’t seem to need to worry about it.

     

    /charlie

     
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