Skip navigation
pixelman73
pixelman73 Calculating status...
Currently Being Moderated

Email access

Jun 21, 2012 12:44 AM

Categories: Bug Reports and System Issues Tags: #email #password #login #access #account #adobe_id #business_catalyst

Hello,

 

I am new bc user and I've created an email account in my main server domain, so it's the same as my Adobe ID (bc login). For account other than this one (different login, same domain) I set a password and can access the account through webmail. I don't know how to set a password for account with the same address as Adobe ID. When I log into my Admin Console I can send Password recovery e-mail, but when I click on the link in recovery e-mail, after trying to set a new password I get an error message "Adobe ID login failed. The Adobe ID password you entered is incorrect" and still don't know how to get an access to my email account, that is created on bc account.

 

  Does anybody know how to solve this problem?

729 Views   9 Replies   Latest reply: pixelman73, Sep 4, 2012 12:57 PM
 
Replies
  • Sidney Mitchell
    Currently Being Moderated
    1. Sidney Mitchell,
    Jun 21, 2012 10:40 AM   in reply to pixelman73
    Report

    Hi,

     

    We can reset the password on your behalf so that you can set the correct password for the email account within webmail. 

     

    You can send me a private message with the email and I can respond back with your reset password. 

     

    Kind regards,

    -Sidney

     
    |
    Mark as:
  • Matthew_Wooler
    Currently Being Moderated
    2. Matthew_Wooler,
    Jun 21, 2012 5:57 PM   in reply to Sidney Mitchell
    Report

    Is it just me or did the webmail login used to have a forgot password button? I have a client (this very morning) who has forgotten their password but clearly cannot reset the password because there is no option.

     

    I do not want to be the one who is asked all the time to reset a password. What if I for some reason cannot gain access to a partner account?

     

    Maybe BC webmail has never had it and I am just assuming it did because something so obvious and so standard in industry is not available. Basic usability dictates this needs to be available.

     

    Is there another method to solve this problem without the requirement to contact support? If so what is it? Otherwise this is just inefficient double handeling. Maybe even shed some light as to why this choice was made by BC?

     
    |
    Mark as:
  • pixelman73
    Currently Being Moderated
    3. pixelman73,
    Jun 22, 2012 2:57 AM   in reply to Sidney Mitchell
    Report

    @ Sidney Mitchell

     

    Will it change my actual password used with Adobe ID (bc) login or set just another password?

     
    |
    Mark as:
  • Sidney Mitchell
    Currently Being Moderated
    4. Sidney Mitchell,
    Jun 22, 2012 11:39 AM   in reply to pixelman73
    Report

    @Matthew -> There's a few options.  If the client also has admin access you can go to site settings -> admin users -> send recovery password.  Otherwise if an email only password as the partner you can reset via portal -> client tab or we can reset the password for the client. 

     

    @Pixelman -> If its an adobe ID then I cannot reset the password you'll need to go to "https://www.adobe.com/account.html" to action this.  If not a merged adobe ID then I can help reset.  To confirm please provide me the ID needing reset via private message so I can confirm. 

     

    Kind regards,

    -Sidney

     
    |
    Mark as:
  • pixelman73
    Currently Being Moderated
    5. pixelman73,
    Jul 16, 2012 1:54 AM   in reply to Sidney Mitchell
    Report

    @ Sidney Mitchell

     

    My mailbox address mentioned in my message above is the same as adobe ID. Now to check my e-mails I have to login through Admin Console and then go to WebMail, because when I try to login directly to WebMail and enter the password dedicated to enter Admin Console I get an error message "Authentication failed. Invalid credentials". This situation makes checking the mailbox inconvenient and makes access through IMAP impossible - this is the reason I need to change the password. I also think it will be more secure when there will be a different passwords for Admin Console and different for main mailbox.

     

    I found an option Admin Console > WebMail (launched in new window) > Settings > General > Password and I wonder if I will change the password for the mailbox, will it change the password for my Adobe ID?

     
    |
    Mark as:
  • Sidney Mitchell
    Currently Being Moderated
    6. Sidney Mitchell,
    Jul 16, 2012 10:55 AM   in reply to pixelman73
    Report

    @Pixelman

     

    I understand and if updating the password within webmail it'll not change your Adobe ID password as the Adobe ID password can only be changed via adobe.com/account. 

     

    If still needing further help or stuck please log a case with your login details and we'll investigate.

     

    Kind regards,

    -Sidney

     
    |
    Mark as:
  • pixelman73
    Currently Being Moderated
    7. pixelman73,
    Jul 19, 2012 8:27 AM   in reply to Sidney Mitchell
    Report

    @ Sidney Mitchell

     

    It occured not as easy as I thought, bacause I still don't know the current mailbox password, so I can't change it using the formular mentioned in my previous message.

    So can you samehow reset my mailbox password, not changing the AdobeID password? Remember that the mailbox name is the same as Adobe ID.

     

    How can I send you a private message?

     
    |
    Mark as:
  • Sidney Mitchell
    Currently Being Moderated
    8. Sidney Mitchell,
    Jul 19, 2012 9:14 AM   in reply to pixelman73
    Report

    Sure send my a PM with the ID in question so I can attempt to reset the mail account password. 

     

    -Sidney

     
    |
    Mark as:
  • pixelman73
    Currently Being Moderated
    9. pixelman73,
    Sep 4, 2012 12:57 PM   in reply to Sidney Mitchell
    Report

    I sent you a PM as you suggested, but I didn't receive any further answer.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points