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ftd12300
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When trying to print to PDF from a sales program we use it keeps throwing errors

Jun 21, 2012 1:45 PM

Categories: Windows Tags: #error #could_not_open #print_to_pdf #acrobat_9.5.1

When several people try to print to PDF from MAS90, it will save it and create a file as it normally does. However, it does not open in Acrobat 9 Pro as it normally does, and displays the famous error "Acrobat could not open 'xxxx.pdf' because it is either not a supported..."  Yet when you manually open the file from the file system, it opens just fine.

So to rehash what I just said, when I print to pdf, it asks me where to save, the notification said the printing completed, adobe opens and displays error. If you click on the file, then the file opens just fine.

However several other people do not have this error while trying to print to file from mas90. Does anyone out there have any idea what could possibly be causing this error to be displayed?

385 Views   4 Replies   Latest reply: David Kastendick, Jun 22, 2012 8:38 AM
 
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  • Bill@VT
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    1. Bill@VT,
    Jun 21, 2012 2:00 PM   in reply to ftd12300
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    Sounds strange. I would try two different things. First, if you have not updated AA9 (it is at 9.5.1), then do that. You might also run a repair (normally this can be done from the help menu). You may have to do more than one update. Typically you do not have to reboot until the last update is complete.

     
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  • ftd12300
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    2. ftd12300,
    Jun 21, 2012 2:07 PM   in reply to Bill@VT
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    It is fully updated to the last update, and a repair has been run, and nothing resulted from it. but thank you for your attempted help.

     
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  • Bill@VT
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    3. Bill@VT,
    Jun 21, 2012 8:30 PM   in reply to ftd12300
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    For the others that might have help to offer, it might help to indicate your OS and if it is 32 or 64-bit.

     
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  • David Kastendick
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    Apr 7, 2010
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    4. David Kastendick,
    Jun 22, 2012 8:38 AM   in reply to ftd12300
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    Hi ftd12300,

     

    Are you saving the PDFs you're creating to a network drive or are they being saved locally? 

     

    Do you have this problem when creating PDFs from other applications such as Notepad?

     

    -David

     
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