I have the cloud version of Illustrator CS6 and when I open a document the cursor should change its icon from a hand to a pointing tool or an icon of a magnifying glass for instance if I choose the zoom tool. It's not doing that. Thelayer is unlocked and selected however I can not use any tools.
I get this all the time. You randomly select any tool and it gives you the hand literally. Is Adobe mocking me?
The only solution I have found is restarting your computer.
Does anyone know hos to rectify this issue?
I am having the same issue as julieherczeg. I'm using Creative Cloud CS6 on a MBP and I'm "getting the hand" from Illustrator, Photoshop and/or InDesign almost on a daily basis. The hand appears and I cannot switch to any other tool without quitting the application and resarting my machine.
Is there a fix?
HI Steve -
I haven't tried using the keyboard shortcuts, but trying to select those tools from the toolbar does nothing.
Next time this happens I'll try using the keyboard and will report back to you.
Close Illustrator and any other Adobe App including Acrobat Reader. Go to Task Manager > Services and disable Adobe CSX Service Manager. X refering to whichever version you are using.
Open Illustrator again, and voila.