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Unable to add storage or view subscription information on photoshop.com

Jun 24, 2012 8:50 PM

Tags: #account #subscription #my_account #my_adobe

I am unable to add storage or view subscription information on photoshop.com.  When I click the "My Account" Link I see no place to view or modify my subscription.  If I click the "Add Storage" link, a new window pops up and says "Loading subscription information" - and the system hangs there.  Multiple computers, multiple browsers.

 

Moreover, this screen https://www.adobe.com/account/my-products-services.html shows my Acrobat.com subscription but NOT my Photoshop.com subscription, although this page: https://store1.adobe.com/cfusion/store/html/index.cfm?store=OLS-US&eve nt=displaySubscriptions shows both my Acrobat.com AND Photoshop.com subscription.

 

I'm concerned that something is wrong with my account and/or subscription since I can't seem to find my subscription info in the places it belongs.  Can anyone advise?

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