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JPPala
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problem with opening Acrobat X Pro

Jun 25, 2012 7:11 AM

Categories: Windows

Hello all – I have a problem with opening Acrobat X Pro: when I click on the icon (on the desktop or try run it directly) it just gives me an hour glass and then nothing. Same thing if I try to open a PDF file. I have tried the repair option in the add/remove software panel. I have disabled antivirus software (NOD32) to no avail.

 

If I go into the windows explorer and right click and use the open with Chrome (my default browser) it will OPEN the PDF. OS is XP Pro.

 

Any suggestions?

 

Thanks

332 Views   2 Replies   Latest reply: JPPala, Jun 25, 2012 12:33 PM
 
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  • Bill@VT
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    1. Bill@VT,
    Jun 25, 2012 12:01 PM   in reply to JPPala
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    What OS. Were you the administrator when the installation was done? Was anti-virus turned off for the install?

     
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  • JPPala
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    2. JPPala,
    Jun 25, 2012 12:33 PM   in reply to Bill@VT
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    OS is Windows XP Pro.

    I am always logged on as admin.

    The anti-virus was not disabled during installation.

    This has been a stable box with no issues since CS3.  I have had Acrobat X Pro since it was released and had never had any issues with it.

    Thanks!

     
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