I have Windows 7 on a 32-bit computer. I can only start InDesign CS6 if I "run as administrator." The first problem is that it doesn't remember things like "recently viewed" when the computer is shut down and restarted.
The more serious problem is that the Help doesn't work at all. It just sits there or, if I hunt around, it tells me I have no internet connection.
If I open normally, it gets to the startup page and then says that the program has failed and will be shut down. All files are up to date.
I installed it on a second 32-bit computer (my laptop) and got the same results.
I have no way of knowing if this is related or not, but I cannot "drag" a file onto the open area in InDesign. A circle shows up as a pointer and nothing happens.
See this post: http://technet.microsoft.com/en-us/magazine/ff431742.aspx
It explains the details from Manish's reply, and will atleast get you working.
But this has to do something with the user account. I think that you should check that your account has sufficient privileges that let the software make changes to system files on disc. For example, make sure that the account you're signed into is part of the Administrators group.
Btw, does this also happen with other software as well, or is it just InDesign CS6?
When I run in "Win XP SP3 Compatability Mode," I get a pop-up screen asking if I want to allow the program to write to drive C: (the same as when I run it "as administrator"). Let's say I go ahead and the program opens, what do I check for? And when I am done, is there a way to undo this so I can continue to "run as administrator" as before, in case things get messed up?
Sorry to be ignorant, but this compatibility mode thing is new to me...