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FirefoxAdobeNotWorking
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Flash Player 11.3.300.262 Not working with Firefox. I think I found the problem.

Jun 26, 2012 11:59 AM

*Flash Player 11.3.300.262 is not working with Firefox. I think I found the problem.*

 

Millions of people got off work & turned on there computers recently to discover that Firefox is not playing any videos or flash content. Just like me, millions of people are randomly searching the internet in a futile & frustrating attempt at answers. Unfortunately, many of those people will simply stop using firefox & deem it a glitchy, unreliable browser.

 

This happened to me a couple days ago. I started up my computer & got a pop-up from Adobe saying that I need to update my flash player to 11.3.300.262. I've always thought of adobe as being a reliable software company, so I clicked on it with confidence that things will be working even smoother. To my horror, I relalized that right after the update, my main browser, firefox was destroyed. Then I went on the frustrating process of uninstalling, re-installing, running virus scan, researching the internet like a lost child. I said to myself, "that's why I hate updating stuff, because updates always seem to change stuff you don't want it to change & there always seems to be a problem with the updates." I usualy update software months after it releases, because microsoft & all the other software companies always seem not to test there stuff properly before releasing them. Then we have to look at a glitchy computer until the next update fixes it. Well, that is my rant. Now let me discuss the problem I found.

 

Problem:

What I did was, go into my firefox extentions menu & I disabled the 11.3.300.262 & I re-enabled the previous flash player. After that, everything worked perfect again. Then a today (a week later), I turned on my computer & my firefox wasn't playing any videos or flash content again. I went into my firefox extenions menu again, & I discovered that my old flash player had been deleted, & this new glitchy 11.3.300.262 had been enabled. Why did adobe feel the need to into my computer & automaticly delete & update my flash player. Now it doesn't work. THIS IS REALY FRUSTRATING!

 

The Issue I discovered:

"RealPlayer" is the most popular video program & it is installed on millions of computers. For some strange reason Firefox does not want its users to use Real Player. Specifically the RealPlayer Browser Record Plugin 15.0.2. I also discovered that my Browser Record Plugin 15.0.2 was automatically disabled when the Adobe 11.3.300.262 was automatically updated also.

- Maybe this could be because of some copyright conspiracy to keep people from downloading videos from the web.

- Maybe firefox wants people to use there download add-on instead of RealPlayers downloader.

I don't know what ther reason is. But what I do know is Nobody is going to delete there RealPlayer from there computer just to use FireFox. We can simply use Chrome or Internet explorer. I took the advise from Adobe & disabled the FireFox RealPlayer Extention. I also went into my RealPlayer preferences options, But there was no option to disable download recording from FireFox. BECAUSE I ALREADY DISABLED THE ADD-ON in FireFoxes menu.

 

Solution:

Step 1: Adobe needs to update all the computers with the previous flash player. That way we can choose to enable the previous flash player in our FireFox. or wait until a new update fixes the problem with firefox.

Step 2: Adobe & FireFox need to get together & go back to the drawing board. They need to create a update that actually works on computers that have Real Player installed on them. I don't care which company does the update. All I care about is if it works. Thank You.

 

 

Oh yea, Im running FireFox 13.0.1, Windows 7, HP computer, Real Player is up to date.

 
Replies
  • Currently Being Moderated
    Jun 26, 2012 12:52 PM   in reply to FirefoxAdobeNotWorking

    Well since you posted this I managed to get firefox to play videos again so thank you.  What I actually had to do was go into Realplayer and tell it not to download or record videos FROM ANY WEB BROWSER.

     

    I had already disabled the extentions in Firefox, but until I turned it off for Chrome and IE as well, I could not get the flash player to work in Firefox. 

     

    What is really odd is that IE and Chrome have no problem runing Flash and Realplayer, only firefox appeared to have a problem, though they seem to insist on wanting to cause one for the other browsers too!

     

    If you wanted to, I expect you could uninstall flash, install a previous version and tell it not to auto update.  I think the previous versions archive is here:

     

    http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html

     
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  • Currently Being Moderated
    Jun 27, 2012 3:44 PM   in reply to FirefoxAdobeNotWorking

    Realplayer installs a Plugin and an extension into Firefox.

    This extension itself installs an NPAPI Proxy. That means it installs like a firewall between the browser and the Flash Plugin to capture the communication and to catch the videos.

    Realplayer is doing something wrong if it works without it !

    This is not Firefox fault nor Adobe fault.

    You get this only in Firefox because the new Protected Mode is enabled only for Firefox.

     

    What you can try is to disable the browser record plugin and the extension in Firefox.

     

    The new protected mode is also causing a lot of crashes and that is Adobes fault.

     
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  • Currently Being Moderated
    Jun 28, 2012 3:27 AM   in reply to FirefoxAdobeNotWorking

    FirefoxAdobeNotWorking wrote:


    We all know Corporate executives love every penny of profit and there willing to layoff anybody to keep that profit. Just sayin.

    Mozilla is a non profit organisation and Adobe will not loose anything if you switch to chrome or IE.

     
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  • Currently Being Moderated
    Jun 30, 2012 3:40 PM   in reply to DomBray

    This is SO MUCH the 'usual' in today's world. The attitude today is only -slightly- altered from the same things we heard even before Kindergarten! The words were almost identical to past things we've all heard since leaving the crib! Wording changes slightly depending on age & year. But you can add-to or take-away from some basics:

     

    "Mom & Dad have everything fixed now; so there's no need to touch it again"

     

    "Ok, if it feels that good, go ahead & touch it. Yes, since it's such a big deal to you & Daddy's at work Mommy will touch it too. But it has to be *our* forever secret!"

     

    ""I think things were much better way BEFORE anyone decided to fix things that were NOT YET Broken!!""

     

    ""BUT by not stopping when we should have & by taking user adjustments AWAY, I Fear that WE Finally BROKE Firefox""

     

    BIGGEST QUESTION

     

    How Long before Adobe (maybe the blame is actually shared) ADMITS to a mistake/problem with their version 11 and allows us to DL a safe version of 10.3 or maybe writes 10.4 or 10.5???

     

    REAL problem lies in the fact that Firefox 'add-on's are in such huge numbers now that Firefox has No Way to tell which add-on coupled with "WHAT ELSE" is causing so many different machines around the globe to crash -somewhere- CONSTANTLY

     

    WTG Firefox~!

     

    Message was edited by: jack duwayne003

     
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  • Currently Being Moderated
    Jul 1, 2012 3:00 PM   in reply to FirefoxAdobeNotWorking

    i too am sharing in this real player horror story.  i have prefect sound quality from my games, but the fatal white box syndrome.  i'm a gamer so i just found out that i'm getting the error message from youtube.    disabling the plug-in did not work on my system.  which i did when firefox prompted me to.  i had about 20 updates all at once which took me a couple hours to figure out that it was the flash player update causing my problems.  So my video card is also freshly updated, which is the usual problem i have had in the past. i tried to revert to an older version of flash player three times now  and some how it keeps updating by itself.  i even tried uninstalling  flash player and installed an older version which updated while my pc (vista)  was in sleep mode. which lead me to the firefox forums.  unfortunately, this is not the first time i have suffered compatibility issues with firefox and real player.  firefox is also saying to uninstall real player, which is fine if you don't use realplayer.  i love realplayer, i don't want to uninstall it.  even though google chrome is so primitive, firefox and adobe have left me with no other choice but to make the the switch.  since i never use IE, chrome is winning the race.  besides firefox has disabled several of my plug-ins due to compatibility issues.  So we really should all be moaning and groaning our complaints to  firefox, not just adobe.

     
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  • Currently Being Moderated
    Jul 2, 2012 11:08 AM   in reply to FirefoxAdobeNotWorking

    I don't search excuses for Adobe or Mozilla.but I do know the technical backgrounds and the reason why this issue appeared. You are also no customer for Mozilla. Mozilla is a non profit organization unlike all the other parties in the browser area.

     

    Technical backgrounds:

    A browser and the plugin are communication through NPAPI

    http://en.wikipedia.org/wiki/NPAPI

     

    The stupid Realplayer installs itself <as Proxy between the browser and the Flash plugin to capture video streams. The API is standardized and Adobe change their implementation of the NPAPI interface to add the Proteced mode feature that is only availaible for Gecko based Browsers like Firefox.

    Yes, the same plugin can use different code based on the browser. I could release a Plugin that kills for example Google Chrome but works great with other browsers.

    People like you blame google for this and that is so ridiculous.

     

    Backl to the story:

    The stupid proxy code from Realplayer that sits between the flash plugin and the browser doesn't work right with this change and breaks flash.

    Mozilla can not fix this at all and Adobe could only disable the really great new Proteced mode feature which would be a shame.

    Adobe will not do this and they can't fix the issue in the realplayer malware.

     

    What they want to fix is all the other issues that appeared with this new feature like crashes.

    I have disabled the Proteced Mode feature as example due to a 100% reproduceable crash in a certain situation.

     
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  • Currently Being Moderated
    Jul 2, 2012 12:01 PM   in reply to FirefoxAdobeNotWorking

    Thank you for stopping me from posting a pms rant.  i completely agree with you FFnotworking, it is mostly firefox, but it is also adobe. seeing as i'm having facebook flash player issues(lol), and FB says it's flash player.  this is the third forum i've researched regarding this issue.  i went to firefox first, after hours of digging though my 20 odd updates.  because i did everything firefox said except remove my "beloved" program that is also synced to my beloved android.  which would have started another nightmare for me.  And firefox still won't play flash content. just for the record, i started trouble shooting through firefox first, then came to adobe.  as i stated before this is not the first time firefox prompted me to disable realplayer plug-in due to compatibility issues on opening the browser, it happened with a few older versions of firefox.  hey nightdive, lighten up, no one here has blamed google once for anything!?  seeing as i was only trying to add a little 'dry' humor to this nightmare.  i'm not some newbie that doesn't know my way around a pc.  and i hate to admit that i remember when netscape (they first developed the npapi) was one of the few service providers. "i'm not prehistoric, i'm pre-internet", my own quote. again i agree that we shouldn't have to disable and uninstall stuff so all our browsers work, but that would be utopia!  it still beats what we went through in the late 80's and all of the 90's!

     
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  • Currently Being Moderated
    Jul 6, 2012 4:11 PM   in reply to may_weaver99

    I keep reading "realplayer" here, yet I've never had realplayer on this computer, in fact I've not had it on any of my machines in the last 15 years .... go figure. More likely It's the new Flashplayer that's causing occasional browser freezes (yeah yeah ... the new Flashplayer can run in a sandbox on Firefox) ... Does any other browser support this Flashplayer feature ? Is it even a feature that was designed for other browsers ?

     

    Also ... my Firefox doesn't freeze everytime I see Flash content on a web page ... but today it happened, and since I've been observing loads of reports about the new Flashplayer instability on Firefox ... I decided to come check the forums.

     

    Of course the web is full of media that requires Flashplayer ... so ... removing Flashplayer is not the ideal solution.

    On the other hand, Adobe is/was aware of the problem and stated .. "Roll back to the old Flashplayer". Hmmm.... wasn't this new Flashplayer released (as usual) due to serious security issues ? Yes it was.

     

    So what's more important .... insecure entertainment, or secure but instable entertainment, or secure but no entertainment ?

     

    By the way ... Mozilla doesn't care about whos plugins you run. At most, they're concerned about what those plugins do to their browser.

     
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  • Currently Being Moderated
    Jul 6, 2012 5:00 PM   in reply to PixelProphet

    I would like to second the it's not just a people with Realplayer point.  I think I might have had it, ages ago, but got rid of it for some other reason.   So Realplayer  free here and it's still not working.

     

    Re:Firefox:  I LIKE Firefox.  It is has always been secure and reliable, and definately more reliable than IE and it's clicky, buggy, exploit ridden...well, you get the idea.    The point is I will limp along downloading videos remotely if I have to, and wait for a solution before I switch browsers.

     

    Chrome....how can I say this without offence: it's a Google product.  I use enough Google services; I have no intention of putting all my eggs in one basket, and certainly not in my browser basket.  

     

    So, yay for OP discovering this other Realplayer glitch.  But doesn't help those of us without Realplayer.  Unless there's an orphaned file fragment  floating about....?

     
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  • Currently Being Moderated
    Jul 11, 2012 10:13 AM   in reply to sighing

    ok race fans...

     

    I have Firefox 13.0.1 and Windows 7 with NO Real Player installed.  I had to stop using Firefox as it ran as if it was being routed  through a Hayes 9600 modem (age related hint here)...

     

    Once I found this discussion and disabled the Flash Player plugin, Firefox once again runs like it did before (with the added "feature" of the plug-in disabled message being displayed all over the place).

     

    I am tempted to load RealPlayer and then follow the instructions as described above, but I wanted to throw this out to see if anyone else is having this issue or has heard of a different work around.

     

    Thanks!

     
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  • Currently Being Moderated
    Jul 11, 2012 1:25 PM   in reply to JDM_Nokia

    Update to the above post.

     

    I ended up uninstalling Flash Player and then installing the previous version.  This URL will show you how to do this:

     

         http://forums.adobe.com/thread/1022066?tstart=0

     

    Don't forget to select "Notify me to install updates" so that the "bad" version won't overwrite the previous version.

     

    I am now back in action once again running version 11.2.203.235!

     

    Hope that Adobe and Firefox can figure out what is going on and issue a real fix...

     
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  • Chris Campbell
    9,446 posts
    May 4, 2010
    Currently Being Moderated
    Jul 11, 2012 5:01 PM   in reply to JDM_Nokia

    For those still crashing or hanging with today's 11.3.300.265 update, it would be very helpful if you could either:

     

    a. Download and install the Firefox 15 "Aurora" release and submit all crash reports when they occur

    b. Provide reproducible steps so we can verify the issue internally

     

    Crash logs created and submitted with Firefox 15 will allow us to gather critical details that are missing from the current crash reports that are being generated with Firefox 13 and 14.

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jul 16, 2012 10:10 AM   in reply to Chris Campbell

    Hey Chris,

     

    I was able to duplicate this issue on my Windows 7 laptop as follows:

     

         1)  Completely uninstall FlashPlayer (using your tool) as well as Mozilla Firefox and Mozilla Maintenance Service (used Windows 7 - uninstall from Control Panel).  Please note that I checked the box that said "Remove my Firefox personal data and customizations" to ensure that Firefox was completely gone from my laptop.

     

         2)  I then went out to the Firefox website and downloaded the "Firefox Setup 13.0.1.exe" app to my laptop.  I ran this app to install Firefox.

     

         3)  I then went to the following website http://www.ishmael.org.uk/karaoke02.php as I know that this URL uses Flash Player (obviously you can go to any URL that uses Flash Player - I'm just letting you know which one I used).  I then clicked on the icon on this page to install Flash Player.

     

    Once the install was completed, the URL stops responding and appears to be locked up (although it will occassionally hiccup and display portions of the page and then lock up again).  You will eventually get a pop-up notice from Firefox that has the header "Warning:  Unresponsive script" and says the following: 

     

         A script on this page may be busy or it may have stopped responding.  You can stop the script now, or you can continue to to see of the script will complete.  Script:  chrome://browser/content/browser.js:6551 

     

    Selecting "Stop script" will get Firefox working until you hit another page that uses Flash Player.

     

    To ensure that the above URL is not the culprit, I used one from your website http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html and had the same results.

     

    Hope this info helps!

     

    Jeff

     

    NOTE:  As a reminder, I do not have RealPlayer installed on my laptop (and never have had it installed)

     
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  • Currently Being Moderated
    Jul 16, 2012 5:37 PM   in reply to Chris Campbell

    Like JDM_Nokia, I can reproduce this on two computers running Firefox 13.0.1 and Flash 11.3.300.265 on Win 2008 R2 SP1. With that version, Flash causes the browser to hang or run extremely slowly whenever I go to any site that uses it. Uninstalling that version of Flash and installing v. 11.2.202.235 fixed the issue for me. I haven't yet tested with FF Aurora, but I'll give that a try and see what happens.

     
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  • Currently Being Moderated
    Jul 16, 2012 5:52 PM   in reply to Chris Campbell

    Ah, looks like I spoke too soon. One of the computers was running FF 12.0, and after installing Aurora (where Flash worked fine, btw) I noticed that it hadn't been upgraded either, and on that computer Flash worked after upgrading FF to 13.0.1. I'm not sure whether it's because I installed Aurora, or because I upgraded to 13.0.1, but I can confirm that I still see the issue on my other computer with 13.0.1. I might try installing Aurora there as well, see if that has any effect.

     
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  • Currently Being Moderated
    Jul 17, 2012 6:09 PM   in reply to FirefoxAdobeNotWorking

    Just tried upgrading to FF 14.0.1 and Flash 11.3.300.265 on the computer with the problem and it still hangs. I haven't tried Aurora yet.

     
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  • Currently Being Moderated
    Jul 19, 2012 4:49 AM   in reply to NatePri

    The problem still is the Flash Protected mode, not Realplayer nor Firefox.

     

    I have Firefox 14.0.1, Flash 11.3.300.265, and I don't have Realplayer. Since Flash 11.3 I could not use Flash until add this line to file C:\windows\system32\macromed\flash\mms.cfg:

     

    ProtectedMode=0

     

    After that, flash works perfectly.

     
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  • Currently Being Moderated
    Jul 19, 2012 5:13 AM   in reply to Dudz1978
    Dudz1978, you are absolutely right. Only ProtectedMode=0 helps. Blaming RealPlayer was really nasty.
     
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  • Currently Being Moderated
    Jul 19, 2012 9:11 AM   in reply to megaDee

    I added the entry suggested by Dudz1978 and then updated my Flash Player.  I'm happy to report that Firefox and Flash Player are now playing nice

     

    Kudos to Dudz1978 for posting this fix!

     
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  • Currently Being Moderated
    Jul 19, 2012 11:53 AM   in reply to JDM_Nokia

    Finally after a month of frustration, Firefox and Flash are working again.

    Thanks Dudz1978!

     
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  • Currently Being Moderated
    Jul 22, 2012 11:06 PM   in reply to Dudz1978

    I read your item re Flash player and adding ProtectMode=0 to macromed\flash.cfg:   Not being that computer literate I seached macromed\flash but couldn't find mms.cfg in fact searching using the string you listed above returned nothing.  Where do I find this file and when I do how do I add ProtectedMode=0 as I would like to be able to play videos again and stop Firefox 14.0.1 hanging?

     
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  • Currently Being Moderated
    Jul 22, 2012 11:58 PM   in reply to Graeme P

    Graeme P wrote:

     

    Where do I find this file?

    See Flash Player Administration Guide Chapter 4 (page 22):

     

    mms.cfg file location

    Assuming a default Windows installation, Flash Player looks for the mms.cfg file in the following system directories:

    32-bit Windows - %WINDIR%\System32\Macromed\Flash

    64-bit Windows - %WINDIR%\SysWow64\Macromed\Flash

    Note: The %WINDIR% location represents the Windows system directory, such as C:\WINDOWS.

    Macintosh /Library/Application Support/Macromedia

    Linux /etc/adobe/

     
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  • Currently Being Moderated
    Jul 23, 2012 12:57 AM   in reply to Pat Willener

    Thanks for your reply, I have found mms.cfg but I'm not sure how to add ProtectedMode=0

     

    I have opened the file in Wordpad and Notepad and added ProtectedMode=0 but it won't allow me to save it.

    How do I edit the file so I can add the line and save it?

     
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  • Currently Being Moderated
    Jul 23, 2012 1:25 AM   in reply to Graeme P

    You should edit it using Notepad.

     

    You may need to open and save it as an Administrator user.

     
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  • Currently Being Moderated
    Jul 24, 2012 12:59 AM   in reply to Graeme P

    Graeme what i did is the following : -right click on mms.cfg

                                                           -copy ( to where ever you want )

                                                           -edit mms.cfg at this location and you wont have a problem saving it

                                                           -back to the original location of mms.cfg - right click - cut -and paste it

                                                            where ever you want to just so you keep the original

                                                           - now just paste the edided mms.cfg to original location and you are all done .

     
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  • Currently Being Moderated
    Jul 24, 2012 11:25 AM   in reply to Dudz1978

    The ProtectedMode=0 fix works for me as well. I'm curious what that flag enables/disables.

     
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  • Currently Being Moderated
    Jul 24, 2012 12:52 PM   in reply to NatePri

    Protected mode is: the ability for Flash Player to run as a low integrity process with several additional restrictions that prohibit the runtime from accessing sensitive resources. By running the Flash Player as a restricted process, Adobe is making it more difficult for an attacker to turn a simple bug into a working exploit.

     

    Source of this information: http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mod e-for-firefox.html

     
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  • Currently Being Moderated
    Jul 31, 2012 11:50 AM   in reply to PixelProphet

    For what it's worth...I have a Visa laptop that I removed RealPlayer from with the control panel. My online radio sound began to work immediately again... even without a reboot. Both the Firefox browser and Flash are the latest.

     

    I got tired of running two browsers to get online radio. Maybe when I need RealPlayer in the future, they'll have this fixed (I hope).

    Or...the mms.cfg mod if necessary. Thanks for that.

     

    Just a thought...maybe Firefox could issue a check and see band-aid fix to see if it's working and if not do a U-turn or something in the meantime.

    As you can see I really know my programming jargon :-)

     
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  • Currently Being Moderated
    Sep 28, 2012 3:33 PM   in reply to FirefoxAdobeNotWorking

    Here's a solution: In Firefox disabling both the Extension for Realplayer AND the Plugins for Realplayer did the trick and allowed me to watch Adobe Flash videos online through Firefox without any other adjustments to the OS.

     

    FFExtensions Disabled.PNG

     

     

     

    FFPlugins Disabled.PNG

     

    You do NOT have to disable the Realplayer Downloader for your other browsers(Chrome, Opera(doesnt work anyway) and IE9).

     

    Firefox ver. 15.0.1

     

    Windows 7 64bit SP 1

     
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  • Currently Being Moderated
    Sep 28, 2012 3:39 PM   in reply to FirefoxAdobeNotWorking

    Yes it does allow you to use Realplayer on your other browers. Only after you disable both the Plugins and the extension for Realplayer in Firefox will it allow you to watch flash in Firefox again.

    There seems to be another fix available but you may not want to have you flash being viewed in unprotected mode.

     
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  • Currently Being Moderated
    Sep 29, 2012 12:31 AM   in reply to nicotinic

    Uninstalling both RealPlayer plugins\extensions and all together RealPlayer never worked for me.

     
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  • Currently Being Moderated
    Oct 2, 2012 4:41 AM   in reply to nicotinic

    @nicotinic

     

    See my post (Jul 19, 2012). I don't have Realplayer. The problem IS protected mode. Until this version, Flash used to run with no protected mode at all, so turning it off is not so bad.


     
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  • Currently Being Moderated
    Oct 2, 2012 5:41 AM   in reply to Dudz1978

    IMHO Adobe diagnosed the problem not correctly. The RealPlayer issue was most probably something else and not connected to the protected mode.

     

    I'm forced to use Adobe products at work but I avoid them whenever possible. Jobs was so right about Flash.

     

    The Chrome Flash version gets all the love. The rest can die... see: http://blogs.computerworld.com/desktop-apps/20845/explaining-confusion -over-flash-versions

     
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