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morgan.wayne Calculating status...

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Photoshop Elements won't open. I have tried re-installing. I have windows pro 7

Jun 27, 2012 2:54 PM

Photoshop Elements won't open. I have tried re-installing. I have windows pro 7

2996 Views 22 Replies Latest reply: morgan.wayne, Jun 29, 2012 3:47 PM

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1. photodrawken,

Jun 27, 2012 8:05 PM in reply to morgan.wayne

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PSE version?

What exactly are you doing? What happens? Any error messages?

Did it ever work?

Ken

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2. morgan.wayne,

Jun 28, 2012 7:01 AM in reply to photodrawken

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Version 9.

Welcome screen opens. I hit edit button. Clock turns and turns and turns,
but nothing ever happens. Edit never launches. Organizer seems to work, and
when I go to Fix from Organizer, I am unable to open Edit Photos. However,
the other Fix options seem to work.

I have re-installed several times, updated, etc., but there is no change.

The software worked fine up to the last 8 months, when it assumed its
present state.

Wayne

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3. 99jon,

Jun 28, 2012 7:12 AM in reply to morgan.wayne

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Try making a direct desktop icon for the Editor and see if you can launch the program directly from the desktop.

Right click anywhere on the desktop and select New à Shortcut

Browse to Computer OS C:

And find the PSE Editor application in Program Files or Program Files (x86) on Windows 7 - 64 bit.

C: à Program Files à Adobe à Photoshop Elements 9

Within the Photoshop elements 9 folder find PhotoshopElementsEditor.exe (with the blue icon)

Select that file and click Next.
Then click Finish.

You should now be able to launch by double clicking on the new desktop icon, bypassing the welcome screen.

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4. morgan.wayne,

Jun 28, 2012 9:45 AM in reply to 99jon

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Hello:
Thanks for the advice. However, once I had the shortcut in place, and I
double clicked on it, the response was an error message: "Adobe Photoshop
Elements has stopped working"
"Windows is checking for a solution to the problem."

I tried restarting the computer, and hitting the icon again, with the same
result.

Incidentally, I do have 64 bit.

Wayne

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5. 99jon,

Jun 28, 2012 9:54 AM in reply to morgan.wayne

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The editor saved prefs often get corrupted. You may need to rebuild the editor preferences to resolve any conflicts.

Hold down the Ctrl+Shift+Alt keys and simultaneously double-click on the Editor icon on the desktop.

Release the three keys and look for a pop-up (you may need to minimize other windows)

You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?
Click on Yes
Then wait whilst Elements rebuilds the preferences.

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6. morgan.wayne,

Jun 28, 2012 10:09 AM in reply to 99jon

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What I get is a pop-up box for the Elements Editor Properties. I can find
nothing on any of the screens with the type of message that you indicate.

Wayne

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7. 99jon,

Jun 28, 2012 10:20 AM in reply to morgan.wayne

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Try holding the keys down and clicking the Edit button on the Welcome screen, then minimizing the welcome screen and releasing the three keys.

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8. morgan.wayne,

Jun 28, 2012 12:29 PM in reply to 99jon

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Well, I got the Delete Adobe Photoshop Elements Settings File`box this
time, and I pressed the delete key, but I am still getting the earlier
mentioned Stopped working...error message.

Wayne

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9. seyersert,

Jun 28, 2012 1:47 PM in reply to morgan.wayne

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try this:

1. update the product first
in organizer click on help> updates

2.
go to this path:

C:\Users\[Username]\AppData\Roaming\Adobe\Photoshop Elements\9\editor\adobe photoshop elements 9prefs.psp

move the file to the desktop
>>>>adobe photoshop elements 9prefs.psp

(at times appDATA is not showing, you go to organize tab on the left side of the screen and click on folder and search options > view tab>inside advanced settings box select show hidden files, folders and drives
and uncheck hide extensions for known file types
>apply>ok -check if appdata is showing)

then try to open editor

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10. 99jon,

Jun 28, 2012 2:01 PM in reply to morgan.wayne

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Well if you have already deleted and rebuilt the prefs the problems points to a system fault.
If the program has been working satisfactorily in the past ? What have you changed or installed recently ?
Have you tried a system restore to an earlier date when things were OK ?

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11. morgan.wayne,

Jun 28, 2012 2:41 PM in reply to seyersert

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I am not sure I understand what you want me to do. I have tried to open
the url which you gave me, it doesn`t work. But, you may have wanted me to
do something else. Can you plse clarify.

Thanks

Wayne

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12. seyersert,

Jun 28, 2012 3:01 PM in reply to morgan.wayne

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the 2nd step is the the same as what 99jon is suggesting, his is shall i say the shortcut method of resetting preferences, so since the shortcut did not work for you, to reset preference file, we just need to move the adobe photoshop elements 9prefs.psp file to the desktop

you need to go to computer> drive c > users folders>(username to log in to computer)........, you have to locate the file and move it to the desktop and launch your editor

C:\Users\[Username]\AppData\Roaming\Adobe\Photoshop Elements\9\editor\adobe photoshop elements 9prefs.psp

hope that helps....

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13. morgan.wayne,

Jun 28, 2012 3:15 PM in reply to seyersert

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I don`t see \AppData\Roaming after I get into UserName. I assume that I am
doing something wrong.

Wayne

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14. photodrawken,

Jun 28, 2012 3:19 PM in reply to morgan.wayne

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If you followed 99jon's method of re-setting the Preferences and answered "Yes" to the prompt to delete the Preferences, that's that -- you've already re-built the Preferences, so it's time to move on.

Please answer 99jon's questions about whether the Editor used to work and if you've installed any plugins.

Ken

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15. morgan.wayne,

Jun 28, 2012 3:25 PM in reply to photodrawken

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Elements worked fine up until about 8 months ago. I have reinstalled
numerous times and tried to get it to work. I am sure I have installed
something over that time period, but I have no idea what it might be. I
dont add much to my system. I would have thought Elements would be a pretty
stable software, but possibly not.

Wayne

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16. photodrawken,

Jun 28, 2012 3:37 PM in reply to morgan.wayne

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Well, actually it is very stable. We need to find out what's causing the error on your system.

Can you remember anything you did 8 months ago, such as installing any PSE plugins?

Let's see if the Windows Event Log can shed some light on this: Start...Control Panel...Administrative Tools...Event Viewer. Expand the "Windows Logs" folder in the left panel and select the "Application" log. Look for the most recent item with a red icon and that refer to Photoshop Elements. Copy the error info into a message here.

Ken

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17. morgan.wayne,

Jun 28, 2012 3:47 PM in reply to photodrawken

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If you are asking if I have ever installed PSE plugins, I have not.

Wayne

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18. morgan.wayne,

Jun 28, 2012 3:57 PM in reply to photodrawken

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Here is a typical error from the last few days, as I try to get PSE
operating:

Faulting application name: PhotoshopElementsEditor.exe, version: 9.0.3.0,
time stamp: 0x4d906921
Faulting module name: PhotoshopElementsEditor.exe, version: 9.0.3.0, time
stamp: 0x4d906921
Exception code: 0xc0000005
Fault offset: 0x004003d0
Faulting process id: 0x1f0c
Faulting application start time: 0x01cd557351da7eab
Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements
9\PhotoshopElementsEditor.exe
Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements
9\PhotoshopElementsEditor.exe
Report Id: 9195405c-c166-11e1-a2c3-74f06da862f0

Wayne

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19. photodrawken,

Jun 28, 2012 6:22 PM in reply to morgan.wayne

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Thanks for posting the error details. Unfortunately, it doesn't give us anything to go on, although it does show you're running the latest version of PSE9.

Are you using multiple monitors?

Have you changed/added a printer?

Ken

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20. morgan.wayne,

Jun 29, 2012 3:45 AM in reply to photodrawken

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No to both - I have probably had the printer longer than PSE.

Wayne

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21. photodrawken,

Jun 29, 2012 1:42 PM in reply to morgan.wayne

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I'm out of ideas, except for this last one -- your printer driver might need to be updated. See this Adobe troubleshooting document:
http://kb2.adobe.com/cps/408/kb408850.html

Ken

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22. morgan.wayne,

Jun 29, 2012 3:47 PM in reply to photodrawken

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Hello:All printer drivers seem to current (HP is an unusually good supplier
- at the top of the heap, as far as I can discern).

I tried to maneuver to the url provided, but I could not find a twain plug
in. When I double clicked on import-export, I got the following:

An icon followed by Save for Web (EL).8be

That was all.

Wayne

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Photoshop Elements

Photoshop Elements won't open. I have tried re-installing. I have windows pro 7

Jun 27, 2012 2:54 PM

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