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RichA720@aol.com
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RichA

Jun 30, 2012 1:32 PM

Using Elements 9.0 on Windows 7 and I use Mozila Firefox. I shut off my anti-virus program and attemped to download Flash Player 11.3 three times. When I click on a video I get the message that I still need to download Flash Player. If I access my programs through the Control Panel, Flash Player 11.3 is listed. What, if anything, am I doing wrong?

Thanks

721 Views   9 Replies   Latest reply: Pat Willener, Jul 3, 2012 8:08 PM
 
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  • Pat Willener
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    1. Pat Willener,
    Jun 30, 2012 7:56 PM   in reply to RichA720@aol.com
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    You write that you downloaded Flash Player, but did you also install it?

     

    In Programs & Features, does it say Flash Player 11 Plugin?

     

    In Firefox | Tools | Add-ons | Plugins, is Shockwave Flash listed and enabled?

     
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  • RichA720@aol.com
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    2. RichA720@aol.com,
    Jul 1, 2012 6:05 AM   in reply to Pat Willener
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    Hi Pat,

    Thanks for the info. I checked and yes, Flash Player 11 PlugIn shows in Programs and Features and Shockwave Flash is listed in Firefox.

     
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  • Pat Willener
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    3. Pat Willener,
    Jul 2, 2012 1:56 AM   in reply to RichA720@aol.com
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    That is rather strange...

     

    Go to http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

    1. can you see the Flash animation at 1.?
    2. can you see your system information at 2.?

     

    What files do you have in

    • C:\WINDOWS\system32\Macromed\Flash ?
    • C:\WINDOWS\syswow64\Macromed\Flash ?
     
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  • RichA720@aol.com
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    4. RichA720@aol.com,
    Jul 2, 2012 5:24 AM   in reply to Pat Willener
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    Thanks Pat

    Yes, I can see the animation

    Yes, I can see my system info: FlashPlayer11.3.300.262, OS Win7, Browser: Firefox

     

    There are no files in syswow64

    The following files show in C:\WINDOWS\system32\Macromed\Flash

    1. FlashPlayerTrust  Modified 1/8/11

    2. FlashInstallLog  Modified 6/30/12

    3. FlashPlayerUpdateService.Exe  Modified 6/30/12

    4. FlashUtil32_11_2_202_235 ActiveX.dll  Modified 6/30/12

    5. Flash32_11_2_202_235_.ocx  Modified 6/30/12

    6. FlashUtil32_11_2_202_235_ActiveX.exe  Modified 6/30/12

    7. MMS>CFG  Modified 6/30/12

    8. FlashPlayer.XPT Modified 6/30/12

    9. FlashPlayerPlugin_11_3_300_262.exe  Modified 6/30/12

    10. FlashUtil32_11_3_300_262_Plugin.exe

    11. NPSWF32_11_3_300_262_dll  Modified 6/30/12

    12. AdobeXMPRfileInfoCS5.cfg  Modified 1/8/11

    13. INSTALL.LOG  Modified 3/16/10

     
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  • Pat Willener
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    5. Pat Willener,
    Jul 2, 2012 6:35 PM   in reply to RichA720@aol.com
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    Thank you; that looks all correct.

     

    Can you give me a link to where this happens, and can you post a screenshot of that site telling you to update?

     
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  • RichA720@aol.com
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    6. RichA720@aol.com,
    Jul 3, 2012 12:00 PM   in reply to Pat Willener
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    Pat:

    I just launch PE9, usually go to Edit, and then access the Help Tab. Then I go to Video Tuturials and any that I select give me this message:

     
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  • RichA720@aol.com
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    7. RichA720@aol.com,
    Jul 3, 2012 12:03 PM   in reply to RichA720@aol.com
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    Pat,

    Noticed the screen shot I pasted doesn't show. Here it is again.Capture.JPG

     
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  • Pat Willener
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    8. Pat Willener,
    Jul 3, 2012 7:43 PM   in reply to RichA720@aol.com
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    I can see these videos fine in Firefox (Waterfox) 13 and Flash Player 11.3.300.262

    pse9.PNG

     

    All I can think of at this stage is to try a clean install as described in http://forums.adobe.com/thread/928315

     
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  • Pat Willener
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    9. Pat Willener,
    Jul 3, 2012 8:08 PM   in reply to RichA720@aol.com
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    After the reinstall, can you see the Flash animation at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html ?

     
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