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RichA720@aol.com
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RichA

Jun 30, 2012 1:32 PM

Using Elements 9.0 on Windows 7 and I use Mozila Firefox. I shut off my anti-virus program and attemped to download Flash Player 11.3 three times. When I click on a video I get the message that I still need to download Flash Player. If I access my programs through the Control Panel, Flash Player 11.3 is listed. What, if anything, am I doing wrong?

Thanks

 
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  • Currently Being Moderated
    Jun 30, 2012 7:56 PM   in reply to RichA720@aol.com

    You write that you downloaded Flash Player, but did you also install it?

     

    In Programs & Features, does it say Flash Player 11 Plugin?

     

    In Firefox | Tools | Add-ons | Plugins, is Shockwave Flash listed and enabled?

     
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  • Currently Being Moderated
    Jul 2, 2012 1:56 AM   in reply to RichA720@aol.com

    That is rather strange...

     

    Go to http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

    1. can you see the Flash animation at 1.?
    2. can you see your system information at 2.?

     

    What files do you have in

    • C:\WINDOWS\system32\Macromed\Flash ?
    • C:\WINDOWS\syswow64\Macromed\Flash ?
     
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    Jul 2, 2012 6:35 PM   in reply to RichA720@aol.com

    Thank you; that looks all correct.

     

    Can you give me a link to where this happens, and can you post a screenshot of that site telling you to update?

     
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  • Currently Being Moderated
    Jul 3, 2012 7:43 PM   in reply to RichA720@aol.com

    I can see these videos fine in Firefox (Waterfox) 13 and Flash Player 11.3.300.262

    pse9.PNG

     

    All I can think of at this stage is to try a clean install as described in http://forums.adobe.com/thread/928315

     
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  • Currently Being Moderated
    Jul 3, 2012 8:08 PM   in reply to RichA720@aol.com

    After the reinstall, can you see the Flash animation at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html ?

     
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