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Video Import not working

Jul 1, 2012 12:42 PM

Tags: #video #import #failed_to_import

I posted this on lightroomforums.com as well but figured I would syndicate the content here, since the audiences are probably different.

 

This might be a little bit of a long post but I'm flat out of ideas. I usually am able to figure most things out but this one is beyond me.

 

I am having issues importing existing videos that are on my NAS.

 

Here is my setup:

 

Local PC with lightroom installed. Core i7 3770k, 16gb RAM, GTX570 video card, Asrock z77 Extreme4 motherboard, Win7 64 bit, 120GB SSD for the installed apps and OS

Nas is a Synology Diskstation DS212 with 2x 1.5TB drives in RAID-1 connected via ethernet (CAT6) through my Linksys WRT-610N router.

 

I have about 25000+ pictures on my NAS taking up about 180gb of space. This includes probably 1000 video clips ranging from full length home movies that have been converted but also a lot of shorter clips taken from a cell phone, my T2i DSLR, my GoPro, or prior to all that a Canon SD800. Most of the video formats are in AVI or MOV.

 

Anyway, all my pictures import fine, but when I try to import videos, I can sometimes get a few to import, but then it runs forever and I get an error popup saying "There was a problem importing the video". Note that this is ONLY for existing media. Direct imports from my cameras work completely fine. All the videos I tried also play fine in other players (quicktime, WMP).

 

Yes, I do have Quicktime installed and it is updated. I have tried both Sync and Import (ignore duplicates) as well as try even just a single video file and I get the same issues.

 

INterestingly, the same time when import crashes on the videos, I can no longer play any videos that were previously improted. I get a "Error playing this file" pop up message. Usually before that happens, I can scrub across the video clip in Grid view and see the video play. It won't work in Loupe view however.

 

I have tried many things, including a 4 hour conversation with Adobe support with remote PC control and multiple restarts. WE tried:

 

1. Disabling all startup services and tasks

2. Disabling AVG anti virus

3. Creating a new profile

4. Creating a new Lightroom catalog

5. Uninstalling and Reinstalling Lightroom

6. Importing and working on videos from the desktop instead of the NAS

7. Deleting the Video Cache in preferences

 

 

And all have the identical issue. It might work for a bit, then stops.

 

The only way I can get vidoes to work again is CTRL-ALT-DEL to Task Manager, killing the two processes dynamiclinkmediaserver and dynamiclinkmediamanager, and then restarting lightroom. I get a few minutes of operation and then it doesn't work again.

 

When we tried earlier with disabling everything and creating a new profile, I did have some success for a while, but after I got up to over 3000 pics it started failing again, so I'm not sure if it's a volume issue, however new catalogs with only a few videos freeze also so I doubt that is it.

 

There must be some conflict somewhere and short of reinstalling my entire operating system I am stuck. Anyone else experience this?

 

There are some topics on Adobe for this already but the response has been insufficient or lacking a solution, obviously.


Another forum topic, which had the suggestions on disabling dynamic link manager and media manager http://forums.adobe.com/message/4131378

 

Photos work fabulously, both RAW and JPG and DNG, no issues whatsoever.

 

I'm so frustrated by this :/ One more note, a full system reboot will usually again let it work for a little while (like, a few to 10 minutes)

 
Replies
  • Currently Being Moderated
    Jul 14, 2012 10:38 AM   in reply to ntreuter

    Hi, I'm relatively new LR user and have also had problems importing video into LR. I also have tens of thousands of pre-existing images/video that I'm trying to import and although image import (Add) has never failed, video import is always flakey. The failing imports always work fine in Win7 native (explorer and other image editors/video players), but never seem to get imported correctly in LR. I see a range of problems during import including outright failure, partial import (includng some with previews rendered, but no ability to replay in LR), etc. I've looked all over for help in trying to get this working, but nothings as of yet fixes things. Very, very frustrating! Is Adobe making any progress on this issue??! I've seen many others with similar problems that don't yet seem to have had any success in getting this resolved.

    Thanks,

    -David

     
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  • Currently Being Moderated
    Oct 19, 2012 9:57 PM   in reply to ColdForest

    Upgrading to 4.1 and now 4.2 and I still see these problems. What else can I try to get this working??

    Thanks.

    PS: I've read the "troubleshooting video issues" and other posts that attempt to help with this, but nothing seems to help.

     
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  • Currently Being Moderated
    Jun 16, 2013 9:41 PM   in reply to ntreuter

    I am having almost exactly the same problem with Lightroom 4 and now, with Lightroom 5.

     

    I was able to import .NEF photos, .PEF and .RW2 RAW formats from the folders already on my external RAID harddrive. However, I was unable to import video from the same folders. My problem is exactly like the one ntreuter was having -- I can sometimes get a few video files to import, but then the import process runs for a very long time,and I get an popup error message "There was a problem importing the video".

     

    When I try to "syncronize folder", the same thing happens. I am unable to import any video and the process ends with the popup error message "There was a problem importing the video".  Sometimes I am also unable to upload photos because the import process crashes because of video files.

     

    This is crazy. I've searched online and there are a number of reports of this problem, but no clear solution at all.

    My system:


    Lenovo W520

    2.20 gigahertz Intel Core i7-2720QM

    16 gigs RAM

    64 kilobyte primary memory cache

    256 kilobyte secondary memory cache

    6144 kilobyte tertiary memory cache

    64-bit ready

    Multi-core (4 total)

    Hyper-threaded (8 total)

    Intel(R) HD Graphics Family [Display adapter]

    NVIDIA Quadro 1000M [Display adapter]

     

    Any suggestions on how to resolve this problem are greatly appreciated!

     
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  • Currently Being Moderated
    Jun 17, 2013 2:01 AM   in reply to Ambozi

    would be nice if could use all my videos with LR.

     

    but i gave up on it for now.

    since v3.6 i have issues. 

     

    i don´t understand how freeware apps (coded by one or two persons) can work flawless with videos and a product from adobe has so many issues.

     
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  • Currently Being Moderated
    Jun 17, 2013 8:15 AM   in reply to Ambozi

    I have the same problem when importing from a CF card in my card reader. Usually imports 3 or 4 then "there was a problem importing the video" message.

     
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  • Currently Being Moderated
    Jun 17, 2013 8:33 AM   in reply to Ambozi

    I suggest you all tell us about the videos that won't import.  I've never had one fail.  LR doesn't support many video formats and even some that it does aren't supported if they have Dolby 5.1 sound.

     
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  • Currently Being Moderated
    Jun 18, 2013 7:40 AM   in reply to Lee Jay

    Hi Lee,

     

    My videos are shot on a Canon 5D3 and are H.264 .mov files (All-I) - not big as I shoot short clips - say 10 secs to 30 secs max.

    I import from a fast CF card and set LR4 (or more recently LR5) to rename on import.

    They tend to import OK when I only have a few - say 10. When I have 100 or so, often the first 4 are imported then the system hangs with "there was a problem importing video"

     

    This happens both on my very powerful PC using USB3 and on my feeble netbook using USB3.

     

    If I first upload to the computer and then use LR to import from files and folders then there is no problem.

     

    I would say the problem is intermitent but more prevelant when I have more files to import. I never have a problem when importing under 10 files.

    Thanks for your interest.

     
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  • Currently Being Moderated
    Jun 18, 2013 9:57 AM   in reply to Paul Wirral

    Are you using a card reader or attaching to the camera?

     
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  • Currently Being Moderated
    Jun 18, 2013 10:48 AM   in reply to Lee Jay

    Only ever used a Card reader

     
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  • Currently Being Moderated
    Jun 18, 2013 11:05 AM   in reply to Lee Jay

    The primaryly problematic use case for me was when I originally started using LR(4) and was performing an import of all my pre-existing photos/videos (so these were being imported from a locally connected hard drive).

     

    I haven't tried LR5 yet as the lack of solid video import is another barrier to upgrade (along with cost vs. feature quotient - of which LR4 was much lower, i.e., greater feature vs. cost return).

     

    Thanks,

    -David

     

    PS: Lee asks about the videos (specific) that are failing. In my case there seems to no rhyme or reason correlating the failures to the specific video files. Other "identical" (i.e., same camera, same format) videos do import. I should note too that I've never (I think) had any problems importing videos from my D7000 (as a copy operation directly from the camera during import).

     
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  • Currently Being Moderated
    Aug 11, 2013 11:13 AM   in reply to ntreuter

    I was dealing with the same issue after update to LR5.

    System Win7 Pro X64

    Files on NAS, catalog local

     

    I could not import or play any videos which worked previously just fine.

     

    After serveral trial acc to all suggestions I could find on several forums

    I decided to do as follows:

      - uninstall all previous LR versions (there were still some remainig from update cycles)

      - install DivX 9.1

      - rename folders in C:\Program Files\Adobe\Adobe Photoshop Lightroom to C:\Program Files\Adobe\Adobe Photoshop Lightroom_old

                          and in C:\Users\USER\AppData\Roaming\Adobe\Lightroom to C:\Users\USER\AppData\Roaming\Adobe\Lightroom_old

    - reboot

    - install of LR5

    - start LR5 and create new catalog

    - pointing to previous catalog an restart LR

    - synchronize folder with import dialog

    - all videos ( which were copied manually to the folders as the import did not work) imported in place without any error

     

    The result ist that video import and playback is working.

     

    I hope this will be of help to anybody  having the same problem.

     
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