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Kinhoikhun
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Why is CS6 not in my Account after Adobe upgrade email

Jul 2, 2012 11:53 PM

I purchased Adobe CS6 under the cs 5.5 upgrade program.  Adobe was slow to respond to my upgrade request and a case number was opened.  On May 30 I received an email from the Adobe store stating that I should log into my account  using my Adobe ID and locate my order under the My Orders page.  It states that after I download CS6 my serial number will appear. Several days latter I received notification that my case was closed.  CS6 still does not appear in my account as stated in the email.  It has been 30 days waiting for Adobe to comply with the email to me but Adobe has done nothing.  I would like to get the CS6 software that I purchased.  How do I get Adobe to complete the terms of the purchase as outlined in the Adobe Store email to me? 

603 Views   2 Replies   Latest reply: Kinhoikhun, Jul 3, 2012 4:26 PM
 
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  • Mylenium
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    1. Mylenium,
    Jul 3, 2012 12:17 AM   in reply to Kinhoikhun
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    Create another case, post the case number here. Manish, Jeff, Preran, Arpit, Manish-Sharma or one of the other helpful fellas will pick it up and look into the matetr.

     

    Mylenium

     
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  • Kinhoikhun
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    2. Kinhoikhun,
    Jul 3, 2012 4:26 PM   in reply to Mylenium
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    Thanks for the response. I created another case number and was provided an alternative download location to access the serial number and file.  All seems to be ok now. The Adobe Customer Service Rep stated the problem that I was having accessing the upgraded CS6 via download was a "known" problem.  It seems to me that getting the software to people who buy it should be the first thing that Adobe would get right rather than providing incorrect download instructions to customers attempting to download the software.  Excusing the problems caused for the customer as a "known problem" is really unacceptable for so basic a function; especially since this upgrade program from CS5.5 started over 2 1/2 months ago.   

     
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