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InDesign 5 'quit unexpectedly' after deleting preferences & even reinstalling

Jul 3, 2012 12:45 PM

Tags: #help #indesign #cs5.0 #crash_on_launch

InDesign 5, after restarting my computer this morning, keeps crashing immediately when I try to open the software.

I have no idea why because it worked fine before the restart.

I tried deleting (all of them indicating from the forums) preferences:

~/Library/Application Support/Adobe/Adobe InDesign CS5.5

~/Library/Caches/Adobe InDesign

~/Library/Caches/com.adobe.InDesign

~/Library/Preferences/Adobe InDesign

~/Library/Preferences/com.adobe.InDesign.plist

~/Library/Preferences/com.adobe.InDesign.plist.lockfile

~/Library/Saved Application State/com.adobe.InDesign.savedState

Tried that before and after restarting, doesn't work.

I even tried uninstalling and installing.

Can anyone out there help me?!

My error report at starting up:

http://pastebin.com/RbRJAb2K

2877 Views 32 Replies Latest reply: Peter Spier, Jul 9, 2012 10:29 AM

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Jun 25, 2009

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1. John Hawkinson,

Jul 3, 2012 12:53 PM in reply to eyelean5

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Please take the free maintaince update to 7.0.4.553. You are running 7.0.0.355 which has many known bugs.

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2. eyelean5,

Jul 3, 2012 1:16 PM in reply to John Hawkinson

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Ah! Thought Adobe would automatically let me know to update that. Regardless, just did that, restarted and tried to open ID and fail!

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3. Peter Spier,

Jul 3, 2012 1:19 PM in reply to eyelean5

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Find and empty or rename the InDesign Recovery folder. More than likely the recovery data is damaged and keeping ID from restarting at this point.

There's no indication in your previous posts that you deleted the main preference files. See Replace Your Preferences

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4. eyelean5,

Jul 3, 2012 2:45 PM in reply to Peter Spier

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Nope, didn't work. Actually, I can't find my recovery folder. I may have deleted it.

And yea, I already went through and deleted the main pref files.

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5. Peter Spier,

Jul 3, 2012 2:54 PM in reply to eyelean5

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The recovery folder is hidden, I think, on 10.7.4. it should be in the same folder where you found InDesing Saved Data listed in the link above.

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6. eyelean5,

Jul 3, 2012 3:03 PM in reply to Peter Spier

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in my ~Library/Caches/Adobe InDesign/Version7.0/en_US/, there's nothing in it.

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7. Peter Spier,

Jul 3, 2012 3:16 PM in reply to eyelean5

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Delete the folder.

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8. eyelean5,

Jul 3, 2012 3:19 PM in reply to Peter Spier

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I deleted the folder ~/Adobe InDesign/Version7.0/en_US/, still won't open. Does restarting help?

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9. Larry G. Schneider,

Jul 3, 2012 3:19 PM in reply to eyelean5

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Here's what's in mine

It may be time for an Uninstall/Clean tool/Reinstall.

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10. eyelean5,

Jul 3, 2012 3:26 PM in reply to Larry G. Schneider

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I have zilch, nothing, in the en_US so i deleted the whole Adobe InDesign folder, which wasn't a good idea?
I've uninstall and reinstalled twice now but haven't done clean tool. how does one do that?

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11. Peter Spier,

Jul 3, 2012 3:28 PM in reply to eyelean5

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CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3

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12. eyelean5,

Jul 3, 2012 4:30 PM in reply to Peter Spier

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oh my dear lord.
uninstalled.
clean tool.
reinstalled.
free maintenance update to 7.0.4.553.
(nothing in my caches and preference folders)
verdict -> still doesn't work.
womp womp.

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13. Peter Spier,

Jul 3, 2012 4:36 PM in reply to eyelean5

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Do you have a new crash report? Any error message?

Are you trying to open by double-clicking a file or clicking the ID icon in the dock? How far does it get (messages you see on the spalash screen)?

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14. eyelean5,

Jul 3, 2012 4:40 PM in reply to Peter Spier

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ID icon in the dock and ID from Applications.

here's the 'new' crash report. same case when i try to open it.
http://pastebin.com/0trs9KnG

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15. Peter Spier,

Jul 3, 2012 4:48 PM in reply to eyelean5

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Is your internet connection active? Do you have a default printer installed? Is it local (rather than through a network) and turned on?

I don't recognize that crash, but I'm not particularly expert. Perhaps John can make sense of it.

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16. eyelean5,

Jul 3, 2012 5:06 PM in reply to Peter Spier

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in order:
yes internet connection active.
i do get a choice of 2 printers so default printer is set at 'Last Printer Used'
not local, through network.
one of the printers is turned on.

how should it be?

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17. Peter Spier,

Jul 3, 2012 5:12 PM in reply to eyelean5

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Set the default to the local printer and turn it on, then try again. ID can be sensitive to having a local default printer on first start.

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18. eyelean5,

Jul 3, 2012 5:22 PM in reply to Peter Spier

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just to confirm, do i do this through system preference and set one of the printers as default? do i also need to directly connect (with wire) the printer to the computer? i'm not quite sure how printers relate to this but i'll do whatever. thanks for your patience btw.

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19. Peter Spier,

Jul 3, 2012 5:24 PM in reply to eyelean5

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I would do both of those things, yes. I'm a windows users, so I'm a bit vague on setting up Mac printers these days.

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20. eyelean5,

Jul 3, 2012 5:36 PM in reply to Peter Spier

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i've never connected the printers (with wires), never had to, but just set the one of the printers as default and still doesn't work.

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21. Peter Spier,

Jul 3, 2012 5:45 PM in reply to eyelean5

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It was a long shot, but best to be sure all conditions are optimal to eliminate them.

I'm afraid I can't think of anything else at the moment, but it's pretty late here so I'm going to pack iti in for today. I'll keep pondering overnight and inthe morning, though, and I'll post back if I think of something else.

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22. Manish-Sharma,

Jul 3, 2012 11:26 PM in reply to eyelean5

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Can you check in the new user account .

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23. eyelean5,

Jul 5, 2012 9:48 AM in reply to Manish-Sharma

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new user account? for the computer? for adobe?

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24. eyelean5,

Jul 5, 2012 9:51 AM in reply to eyelean5

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as of now, I've given up on indesign 5 (and somehow screwed up my illustrator 5, it disappeared) so i'm in the process of downloading a free trial of the new CS6 through Cloud. Hope that works.

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25. John Hawkinson,

Jul 5, 2012 10:10 AM in reply to eyelean5

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new user account? for the computer? for adobe?

For the computer.
Many of InDesign's preferences and settings are tied to a user account, and frequently using a new user account will confirm that a problem relates to settings and preferences (or corruption thereof), rather than a system-wide problem. Try it, it takes only a few moments.

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26. eyelean5,

Jul 5, 2012 11:24 AM in reply to John Hawkinson

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that solved it. so could you explain the corruption or whatever it was and what could have caused this whole mess from the first place? we recently just backed up to time machine (which we weren't previously) but now sure if that has anything to do with it.

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27. Peter Spier,

Jul 5, 2012 12:48 PM in reply to eyelean5

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OK. That means the problem is in the original user account. Try logging in on that account again, then trash your prefs by holong down Cmd + Control + Opt + Shift while launching ID, (make sure you say say yes when promted to delete the prefs), then close ID and move or delete the stuff in your original post, and for good measure delete the InDesign SavedData and InDesign Defaults files manually (see Replace Your Preferences), then resart ID.

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28. eyelean5,

Jul 5, 2012 1:26 PM in reply to Peter Spier

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well, i reinstalled on the new user account and updated to 7.0.4.553 before I opened ID.
that's the very first i did (cmd + control + opt + shift) even before my original post and didn't work. but i will try that in that order on another day. i've completely wasted a day and a half on this and stopped my flow of work so i'm behind, eek! thanks all for your help! cheers.

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29. eyelean5,

Jul 9, 2012 8:29 AM in reply to Peter Spier

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Ok so I didn't get a chance to go back to the original account to the fix the problem but been perfectly fine to use it in a new account except this morning I tried to open ID and gave me a message telling me to uninstall and reinstall the program and the error number is 16. any idea what this means? I, again, can't open it anymore and in the process of reinstalling

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30. Peter Spier,

Jul 9, 2012 10:04 AM in reply to eyelean5

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What were the EXACT steps you took before the error message appeared, and the EXACT words in the message?

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31. eyelean5,

Jul 9, 2012 10:23 AM in reply to Peter Spier

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I did what the screen told me to do and even restarted which is fine now! It's like it's on life support, lol.

But here were the steps:
I turned on my computer and then clicked on an ID file to open and then a message popped up saying (sorry, I should have screengrabbed) I need to uninstall and reinstall the program and if I had a problem with it to contact Adobe support with the specific error number on the message which was 16.

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32. Peter Spier,

Jul 9, 2012 10:29 AM in reply to eyelean5

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Might be this: http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html

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