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dfazendin
Currently Being Moderated

Flash Player Update Service Problem

Jul 5, 2012 2:38 PM

Tags: #error #update #flash_player_11_rc

Hallo,

 

I use Firefox, Vers. 13.0.1. and  Adobe Flash Player Vers. 11.3.300.262

 

According to the new installation of Firefox 13.0.1. and the above version of AFP the problem of AFP crashing after closing Firefox was resolved.

 

However, I now have the problem when AFP trys to Update. I constantly receive ther error message:

 

 

"Adobe Flash Player Update Service 11.3 r300 has encountered a problem and must end the process."

 

I receive this message several times per day.

 

This message may be different in the English language, as I am in Germany and receive naturally the German translation.

 

I work under Windows XP.

 

Can anyone give me a tip?

 

Thnaks

 

D.Fazendin

 

This question  was changed to english by the owner: dfazendin

 
Replies
  • Currently Being Moderated
    Jul 7, 2012 7:26 AM   in reply to dfazendin

    FWIW, am receiving same message (in English) several times a day, with Google Chrome 20.0.1132.47 m.

     

    lena

     
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  • Currently Being Moderated
    Jul 7, 2012 8:04 AM   in reply to dfazendin

    That's one of the many reported bugs that (hopefully)  Adobe is  working on now -- See: http://forums.adobe.com/message/4534831

     

    As a quick fix to the problem, you might try disabling Flash Player's "auto search for updates" feature.

     

    Go to this page -- http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager02.html

    Click on the "globe-checkmark" icon tab.

    Click on the check-mark in the box next to "notify me when an update to adobe flash player is available" to clear it.

     

    After you do this, right click on the screen, and in the drop down menu  scroll down to "global settings..." and left-click it.  This will call up the global settings manager, which is located in Windows Control Panel. (You can also access this program directly from your Windows Control Panel, but I don't know what sub folder it's in for Windows XP.)

    Click on the Advanced tab, and then click on the box next to  "Never Check for Updates."

     

    The auto update feature can be re-enabled once the problem is fixed.  In the meantime, you can periodically check for updates, and download them, right from this page -- http://www.adobe.com/software/flash/about/

     

    HTH,

    Ortho_Fan

     
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  • Currently Being Moderated
    Jul 7, 2012 8:07 AM   in reply to Ortho_Fan

    THANK YOU! Ortho_Fan!

    lena

     
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  • Currently Being Moderated
    Jul 12, 2012 5:40 PM   in reply to dfazendin

    I have just sent a bug report.  I am hoping that Adobe will get the message and fix this error.  It is getting really annoying. 

     
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  • Currently Being Moderated
    Jul 13, 2012 10:00 AM   in reply to dfazendin

    Thanks for your reply.  I tried manually updating my Flash Player, hoping it would solve the problem.  I realize that I can shut off the automatic updates and this will temporarily solve the problem.  However, I am reluctant to do so because I am afraid that I will forget to do updates and /or turn it back on when the problem is resolved. 

     

     

     

    L. Anna Von Straussenburg   

     

     

     

    Required Circular 230 Disclosure

     

    New IRS rules, which govern the way we conduct our tax practice, dictate that we give you the following notice:  This written advice is not intended or written to be used, and it cannot be used by any taxpayer, for the purposes of avoiding penalties that may be imposed on the taxpayer.

     
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  • Currently Being Moderated
    Jul 19, 2012 8:49 AM   in reply to dfazendin

    I have added my vote.  There are only two votes.  it would be nice if everyone experiencing this issue would vote.

     
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  • Currently Being Moderated
    Jul 19, 2012 9:23 PM   in reply to Ortho_Fan

    If auto updates are left on will it eventually grab the update that fixes the problem?

     
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  • Currently Being Moderated
    Jul 26, 2012 5:45 AM   in reply to dfazendin

    I see 11.3.300.268 is now available. Anybody know if it contains a fix for the auto updater?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Jul 26, 2012 11:00 AM   in reply to Jon-Hall

    It does not, but we're working on a lead for a fix now.  I'll post back when I have more info.

     
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  • Currently Being Moderated
    Jul 26, 2012 11:47 AM   in reply to Chris Campbell

    Will 11.3.300.268 finally fix the audio issues?  Because I upgraded to 11.3.300.265 a few weeks ago, and I STILL got the audio stuttering before I downgraded to 11.2 again.    I read that 11.4 Beta is supposed to finally fix the audio issues once and for all.  Is it true?

     
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  • Chris Campbell
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    Jul 26, 2012 3:15 PM   in reply to angeldeb82

    angeldeb82 - are these audio issues occuring in Firefox?

     

    Chris

     
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  • Currently Being Moderated
    Jul 26, 2012 3:44 PM   in reply to Chris Campbell

    Yes, they are, a bit with v. 11.3.300.265.

     
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  • Chris Campbell
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    May 4, 2010
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    Jul 26, 2012 4:07 PM   in reply to angeldeb82

    Can you update to Flash Player 11.3.300.268 and see if this still occurs?

     
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  • Currently Being Moderated
    Jul 27, 2012 8:40 AM   in reply to Chris Campbell

    Yeah, I tried using 11.3.300.268, and the sound STILL stutters when I play Flash Games.  What can I do? 

     

    EDIT: Even with the Protected Mode disabled it STILL does not work.  Thanks anyway. 

     
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  • Currently Being Moderated
    Jul 27, 2012 11:22 AM   in reply to angeldeb82

    Now I have another problem!  I reverted back to 11.2.202.235, but now YouTube won't let me play without upgrading to the appropriate, most recent version!  Somehow, version 11.2.202.235 just won't work on Firefox 14, so I upgraded to the horrible, choppy, most recent version!  When will these sound issues be fixed?! 

     
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  • Currently Being Moderated
    Aug 1, 2012 8:11 AM   in reply to dfazendin

    Is there a way to disable automatic updating via group policy?

     

    Thank You.

     
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  • Currently Being Moderated
    Aug 1, 2012 10:13 AM   in reply to dfazendin

    thanks, i need a way to centrally manage this though. it's really not feasible to go around to a large number of machines and manually configure it via control panel.

     

    Is there a registry key that controls this behavior?

     
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  • Currently Being Moderated
    Aug 1, 2012 10:22 AM   in reply to Mike_N_RI

    I don't use GP, but I used a Kace script to change the mss.cfg and deleted the update service. However, users or local admins may still see past error messages, but hopefully this will stop future errors. You could also just install the new version and disable updating during the install.

     

    ------------------------------

    mms.cfg, located in "C:\Windows\System32\Macromed\Flash":

    AutoUpdateDisable=1

    SilentAutoUpdateEnable=0

     

    Disabled then deleted  AdobeFlashPlayerUpdateSvc

    1. sc.exe config AdobeFlashPlayerUpdateSvc start= disabled
    2. sc..exe delete ”AdobeFlashPlayerUpdateSvc“
     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Aug 1, 2012 6:19 PM   in reply to dfazendin

    Quick update to let you know we hope to have a fix available for the Update Service crash very soon (possibly as early as tomorrow).  I'll post with additional details as soon as they are available.

     

    Thanks for your patience.

     

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Aug 2, 2012 5:38 PM   in reply to Chris Campbell

    We released Flash Player 11.3.300.270 today to specifically address the crash in FlashPlayerUpdateService.exe.  Please see this announcement post for additional details and links to the installers:

     

    8/2/2012 - Flash Player 11.3 Update

     

    We'd like to thank everyone that helped us troubleshoot and debug this issue.  I'm sorry you had to go through this but glad it's now resolved.

     

    Thanks,

    Chris

     
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