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Error A12E5

Jul 6, 2012 10:22 AM

Trying to download and install PS at my work station, which is a networked Windows XP 32bit. I get the error message A12E5. Using the download manager. Is there a work around?

 
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  • Currently Being Moderated
    Jul 6, 2012 11:10 AM   in reply to JC_Michael

    Is this via the Creative Cloud or are you trying to download and install a trial?  From the error message it appears you are using the Creative Cloud.  If so then I would recommend obtaining the latest version of the Adobe Application Manager which can be found in the bottom right hand corner of  http://www.adobe.com/downloads/.

     
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    Jul 17, 2012 6:06 AM   in reply to Jeff A Wright

    I encountered error A12E5 while trying to install the Adobe Application Manager via the Adobe Cloud on my workstation (networked Windows 7 64 bit). I find it extremely frustrating that the latest version is not the one available in the Adobe Cloud download. It's a waste of time and a frustration to have to download it twice.

     

    With that said, the AAM installed properly, but now all I get is a failed download when I try to installed Dreamweaver CS6 and no error code to determine why. Is there something I'm missing?

     
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    Jul 17, 2012 9:35 AM   in reply to MH_CP

    Does the other software install properly?  If so are you able to install the trial of Dreamweaver successfully?  You can utilize the trials with your Creative Cloud account by selecting the License this Software feature when launching the trial.  You will then want to enter the Adobe ID tied to your Creative Cloud subscription.

     
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    Jul 18, 2012 6:06 AM   in reply to Jeff A Wright

    I probably shouldn't have hijacked this thread

     

    To clarify, I was experiencing the A12E5 error after downloading the Adobe Application Manager via the 'Try' link below Dreamweaver CS6 in the Adobe Cloud. The error occured while trying to download any of the trial software using the Adobe Application Manager.

     

    Installing the latest version of Adobe Application Manager (ApplicationManager6.2_all.exe) from the link on the bottom right of this page: http://www.adobe.com/downloads/ fixed my A12E5 error.

     

    Further discussion regarding the 'failed download' I experienced next is here: http://forums.adobe.com/message/4562661

     
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    Sep 30, 2013 5:21 PM   in reply to Jeff A Wright

    please pelase help. extremely frustrating, endless issues with the supposively streamlined adobe application manager.

     

    getting error code a12e5, paying a lot of money each month for this. someone please advise

     
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    Sep 30, 2013 5:26 PM   in reply to jamskof74

    i have tried manually installing the creative cloud desktop app and the aam. still no luck.

     
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    Jan 21, 2014 11:50 AM   in reply to jamskof74

    I tried updating the Application Manager as well, Didn't work.  Uninstalled and did a clean install of the App Mgr.  Still unable to download.  Error comes back as A12E5

     
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    Feb 18, 2014 10:36 AM   in reply to JC_Michael

    We had this issue yesterday. I used wireshark and found that it was hitting some IP's that I found were from Akamai Technologies. http://whois.domaintools.com/23.63.227.179

    After adding their IP to our web filter, we were able to download and install successfully.

    Adobe does use their download manager.

    http://helpx.adobe.com/x-productkb/policy-pricing/akamai-download-mana ger-faq.html

    I hope this helps!

     
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    Mar 10, 2014 2:06 AM   in reply to thlim.parkfun

    Hi,

     

    I encoutered the same problem on a windows 8.1 install. I've tried the solutions who are mentioned above, whice are:

    1. delete oobe files from user / name / local / adobe

    2. delete oobe files from common files

    3. tried the default installer and the direct download manager download link. Both gave the same problems

    4. disabled the firewall while updating / installing.

     

    Does anyone have a working solution for this problem?

     
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    Mar 10, 2014 6:19 AM   in reply to geerthoekzema

    Hi geerthoekzema,

     

    Welcome to adobe forums.

     

    Please refer the link below.

    http://helpx.adobe.com/creative-cloud/kb/error-a12e5-installing-creati ve-cloud.html

     

    Also let us know if this was helpful.

     

    Regards

     
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