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Photoshop CS6 not saving to server

Jul 6, 2012 12:54 PM

Tags: #mac #server #saving_issues #photoshop_cs6 #saving_files

I cannot save my .psd files to the server from photoshop, neither save or save-as. Save for web works just fine. When I try to save I get this error message:

 

Could not save as “X.psd” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.

 

I know for sure that I have unlocked permissions and no one else is using the file.

 

I'm running Adobe Design Premium for CS6 on a retina mac book pro iOS 10.7.4

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Jul 6, 2012 2:13 PM   in reply to JenniRLeder

    Note: Photoshop does not officially support saving to servers, because there are many problems with servers and networks outside our control.

     

    The error means that you have a permissions problem on the server, another process accessing the file on the server, or a known MacOS bug with saving files to a server (Apple is still working on it, and in CS6 we tried really hard to work around it).

     

    Save For Web does less error checking in the area that fails on the server (we know, we just haven't gotten it updated yet).

     

    Check the permissions on the whole server (root level downward) to make sure you have correct permissions.

    Make sure no other process is accessing that folder at the time you are trying to save.

    And if that doesn't solve it -- then it's probably the MacOS bug and you'll need to save locally then copy to the server.

     
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  • Currently Being Moderated
    Aug 1, 2012 5:15 AM   in reply to Chris Cox

    Then why when the error occurs can you save it fine to a server using PS5??

     

    Also, I'm wondering if a font program is somehow interferring with saving to the server as I read all the font programs currently don't work in PS6 with auto activation.

     

    Because doing the same test in another users account using Fast Switching allows it to save to the server. That account is not using a Font program.

     

    However, just closing all your fonts in the PS6 test doesn't allow it to save until you restart.

     

    In any case, PS5 works fine every time.... hmmmm

     
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  • Currently Being Moderated
    Aug 1, 2012 5:46 AM   in reply to tzmmtz

    On MacOS, there are known OS bugs with saving to SMB servers (which just got worse in 10.8).

    This happens with Photoshop CS5 and CS6, due to a bug in an OS API used by Photoshop.

     

    Please see http://forums.adobe.com/thread/104112...

     
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  • Currently Being Moderated
    Aug 1, 2012 6:07 AM   in reply to Chris Cox

    These are 10.6 clients saving to 10.6 AFP Servers.

     

    The issues doesn't happen in PS5, except for that rare occassion when someone else in the folder where the file resides but in PS5 you can ALWAYS do a save as. In PS6, that doesn't work. There is no way to save it to the server when it happens in PS6. You have to save to the desktop.

     

    Nothing else changed in the setups on either end, client or server, except CS6 was added.

     
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  • Currently Being Moderated
    Aug 15, 2012 12:55 PM   in reply to tzmmtz

    Having the exact same issue here.  10.6.x clients connecting to AFP server.  Only change is from CS5 to CS6 and can no longer save Photoshop files directly to the server.

     
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  • Noel Carboni
    23,480 posts
    Dec 23, 2006
    Currently Being Moderated
    Aug 15, 2012 12:57 PM   in reply to bwithay88

    Try turning off the saving of Image Previews in the File Handling preferences.  Not a Mac user myself, but it seems to me I read that can help work around the issue.

     

    -Noel

     
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  • Currently Being Moderated
    Aug 15, 2012 1:10 PM   in reply to Noel Carboni

    Thanks for that tip Noel and bwithay88 thanks for adding that you have the same problem.

     

    Wondering why no follow-up from Chris Cox after my reply that issue only happened when moving from CS5 to CS6?

     

    I'll have some users test turning off saving Image Previews.... let you know results....

     
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  • Currently Being Moderated
    Aug 15, 2012 2:50 PM   in reply to tzmmtz

    It's very interesting that disabling Image Previews (icons) in Preferences > File Handling works around a problem which appeared with Ps CS6.

     

    I discovered that the icons attached to Ps CS6 files are different to the icons attached to CS5.1 files (I don't have earlier versions of Ps). The CS6 icons are counter to Apple's software development guidelines. Compliant icons may somehow avoid some incorrect networking code from being run.

     

    See http://forums.adobe.com/thread/1008694?start=67 from the point shown in this image

     

    Screen shot 2012-08-15 at 22.42.17.png

     
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  • Currently Being Moderated
    Aug 15, 2012 2:55 PM   in reply to conroy

    Disabling previews just makes it happen less often, it won't solve the underlying OS bug.

    You get the error message more often in CS6 because CS6 added more error checking for the known OS bugs.

     

    The CS6 icons are exactly as Apple requested them.

     
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  • Currently Being Moderated
    Aug 15, 2012 3:29 PM   in reply to Chris Cox

    Chris Cox wrote:

     

    The CS6 icons are exactly as Apple requested them.

     

     

    Apple are publicly advising developers to use application and document icons which contain a pyramid of images from 16 x 16  to 1024 x 1024 pixels, the largest size being intended for Retina displays.

     

    You have stated in another thread that the Photoshop CS6 change from previously-compliant icons of CS5 to new less-useful and non-compliant icons is because Apple requested the change in preparation for Retina.

     

    The request is clearly illogical, therefore there seems a high probability of a communication error between Apple and Adobe, or a mistake by someone at Apple or by someone at Adobe.

     

    Will the icons in the next Ps update be compliant with Apple's public guidelines?

     

     

     

    https://developer.apple.com/library/mac/#documentation/UserExperience/ Conceptual/AppleHIGuidelines/IconsImages/IconsImages.html#//apple_ref/ doc/uid/20000967-TP6

     

     

    Extract:

    Provide a set of document icons in the same set of sizes you provide for your app icon. For the recommended standard- and high-resolution sizes, see Table 5-1.

    As you do with your app icons, create an .icns file for your document icons. To learn more about how to create this type of file, see “Tips for Designing Icons.”

     

    Table 5-1  App icon resource sizes

    Filename

    Size of canvas (in pixels)

    icon_512x512@2x

    1024x1024

    icon_512x512

    512x512

    icon_256x256@2x

    512x512

    icon_256x256

    256x256

    icon_128x128@2x

    256x256

    icon_128x128

    128x128

    icon_32x32@2x

    64x64

    icon_32x32

    32x32

    icon_16x16@2x

    32x32

    icon_16x16

    16x16

     

    Note: PNG with an sRGB color profile is the recommended format for app icons.

     

     

     
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  • Currently Being Moderated
    Aug 15, 2012 8:24 PM   in reply to Chris Cox

    Are these known OS bugs in 10.7 and 10.8? Client or server OS?

     

    Adobe and Apple have to work this out. It's way too many years and now worse. At least with CS5 when it rarely happened you could do a Save As to the server.

     

    No way you will get design firms to save locally. It won't happen on a grand scale. My clients purchased CS6 and now have reverted to using PS CS5. I can tell you Chris no matter how much Adobe says it is Apple's fault they won't accept it. They will find another solution, like not upgrading anymore or using another vendor.

     
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  • Currently Being Moderated
    Aug 15, 2012 6:31 PM   in reply to conroy

    That is not what Apple told us. Again, we are doing what they requested of us.

     

    The bugs are in MacOS 10.6 and 10.7, but somehow 10.8 made things worse.

    We are investigating the problem (not just waiting for Apple to fix it).

     
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  • Currently Being Moderated
    Aug 15, 2012 8:26 PM   in reply to Chris Cox

    Thanks Chris for the information. Good to know Adobe isn't waiting for Apple to fix it and looking for other solutions to this issue.

     
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  • Currently Being Moderated
    Oct 17, 2012 5:44 AM   in reply to JenniRLeder

    We are having the same issue here, though some users can save fine and others can't. There is enough hardware and software differences between us to eliminate just one OS version or hardware setup as the cause (mac 10.7 and 10.8 being used on imacs and mac pros) and enough similarities (same os and same software on the same hardware systems and some can't save and others can) to be very confusing. We are saving the files on an older Mac server (OS 10.4 on powerPC xserve) and Photoshop CS5 saved them just fine. We are all running the same font software, so I don't think that is it. I did try to turn off the image previews for a user that can't save and it didn't seem to help. Hope it can be fixed soon by someone.

     
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  • Currently Being Moderated
    Oct 19, 2012 3:58 AM   in reply to theGraphicsGuy

    There might be a hidden folder ".TemporaryItems" in the root of the network share. Try deleting it or giving everyone full read-write access to it.

     
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  • Currently Being Moderated
    Nov 1, 2012 11:04 AM   in reply to JenniRLeder

    We are having this same issue and I have disussed this on other similar threads. Keeps coming back to the same things to try and no solution. One thing I did find is that the problem does not occur when saving to a file server with SMB. However, when saving through SMB, periodically I was getting a message that said something like, "The saved file was modified since the last time it was saved, all changes will be lost. Are you sure you want to save". It still let me save and I was able to go on with my business. I'd say that message appeared about as often as the AFP realated program error. So it makes me wonder if they are related. Anyone have any thoughts on this?

     
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  • Currently Being Moderated
    Nov 1, 2012 2:33 PM   in reply to scottgriz

    Those are separate bugs.

     

    Apple believes they have solved the primary problem in MacOS 10.8, but they have not solved the file modification date issue (which has to happen outside of Photoshop).

     
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  • Currently Being Moderated
    Nov 2, 2012 8:11 AM   in reply to Chris Cox

    Hi Chris,

    Sorry, I misread the original post. But can you clarify what you mean by the "primary problem"? Is that in response to my post or to the original post?

     
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  • Currently Being Moderated
    Nov 2, 2012 4:13 PM   in reply to scottgriz

    The primary problem discussed in this topic is a program error when saving to a file server on MacOS 10.8, due to a bug introduced in 10.8.  That was fixed in 10.8.2 (though we're also adding more safety code on our side as well).

     

    Again, you mentioned 2 problems (same issue as topic, plus the timestamp change).

     
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  • Currently Being Moderated
    Nov 20, 2012 5:06 AM   in reply to Chris Cox

    Hello Chris,

     

    Me and a collegue are facing the same issue as topic starter JenniRLeder. We are both running Photoshop CS6 on Mac OS X 10.8.2.

     

    However, you say that the issue is fixed in OS X 10.8.2, is this correct as we are still having this problem? I was not able to find a fix or workaround.

     

    I hope you could help me with a solution for this issue!

     
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  • Currently Being Moderated
    Nov 20, 2012 10:31 AM   in reply to NilsMPM

    Which of the mentioned problems are you referring to?

     
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  • Currently Being Moderated
    Nov 20, 2012 11:50 PM   in reply to Chris Cox

    We are also getting the error below when saving to our NAS. Saving to our local harddrive is no problem.

     

    Could not save as “X.psd” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.

     

    Everything was fine when we used Photoshop CS4. We used it with a lower OS X version though and updated both at the same time. We did not encoutered the problem with any other program so far.

     

    Hope to hear from you.

     
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  • Currently Being Moderated
    Nov 21, 2012 7:34 AM   in reply to OSX-Unix

    I've done this on my server, I gave read-write access to the hidden folder .TemporaryItems and now everything is working as before

    It looks like Photoshop CS6 is creating this folder, but I'm not sure.

     
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  • Currently Being Moderated
    Nov 21, 2012 10:43 AM   in reply to xterieur

    That's an OS folder, used by the OS and applications for temporary item storage -- and it should be writable by all users.

     
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  • Currently Being Moderated
    Nov 22, 2012 12:52 AM   in reply to xterieur

    Some applications, like Adobe and Microsoft Office use this folder as a temporary location when saving. If the permissions don't allow writing to this, saving in Photoshop CS6 fails. Other CS software just seems to ignore it and save directly. Even Photoshop CS6 doesn't require it if it's deleted and permissions changed to deny creation of a new one.

     

    In this folder a subfolder corresponding to each user gets created with the user's UID appended to the folder name, for example 'folders.501'. In my opinion using this system is a poor design choice because if directory service is not used there could be conflicts when several users might have the same user ID. This was a real problem a few years back with Office 2004.

     
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  • Currently Being Moderated
    Nov 22, 2012 1:06 AM   in reply to OSX-Unix

    Thank you for the information.

    Even if now my user can save Photoshop CS6 on my server after I change the permission of the root network folder ".TemporaryItems", I will give your advice a try, remove this temporary folder and see what's happen.

    If somethings goes wrong I could just recreate the folder

     
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  • Currently Being Moderated
    Nov 22, 2012 6:03 AM   in reply to xterieur

    Ok, now we are getting somewhere. This sounds like a great starting point to troubleshoot this problem.

    Chris, can you please comment on whether or not a problem with permissions on the .TemporaryItems folder could cause the "could not save due to a program error" problem.

    Can anyone say whether the .TemporaryItems folder is specific to AFP server connections or is it also used when saving via SMB?

     
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  • Currently Being Moderated
    Nov 22, 2012 6:11 AM   in reply to OSX-Unix

    Found this link while poking around for some information relating to the .TemporaryItems folder

     

    http://prowiki.isc.upenn.edu/wiki/MS_Office_and_Network_Volumes

     

    Some of the suggestions here sound like they could show some promise as the related error sounds all too familiar.

     

    After the holiday, I'll be doing some testing and will post back what I find.

     

    Happy Thanksgiving everyone.

     
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  • Currently Being Moderated
    Nov 22, 2012 6:17 AM   in reply to scottgriz

    Thanks for your great feedback! Hope the above will work.

     

    I will ask our IT guy to give me full access to the '.TemporaryItems' folder too and will post my findings as soon it is done.

     

    Regards

     
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  • Currently Being Moderated
    Nov 22, 2012 6:51 AM   in reply to scottgriz

    As fas as I know this only affects AFP connections, I haven't seen errors with SMB.

     
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  • Currently Being Moderated
    Nov 22, 2012 7:38 AM   in reply to xterieur

    A little status of my experience:

    If the folder .TemporaryItems exist in the root share network Photoshop CS6 will use it and create a folder in it like folder.xxx and you get the trouble.

    I've now removed the .TemporaryItems folder.

    The .TemporaryItems folder is not recreated by Photoshop CS6 or other programs and everything is working like a charm.

     
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  • Currently Being Moderated
    Nov 22, 2012 9:48 AM   in reply to xterieur

    I just tried this. Removed the .Temporaryitems folder. Started up one of my clients Photoshop CS6. Opened a job on the server, made some quick changes and did a save as to another location. The folder recreated itself and inside is a folders.502 which is showing r/w permissions only for the user I just used CS6 on. I propogated permission from the top down to give r/w to the group as well. Perhaps this will make some difference??

     

    Or am I better off locking the .Temporaryitems folder so nobody can use it?

     

    Client is 10.6.8

    Server is 10.6.8 afp

     
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  • Currently Being Moderated
    Nov 23, 2012 12:28 AM   in reply to tzmnyc

    Well, my users doesn't have write permission on the root network folder, so photoshop CS6 cannot recreate the .TemporaryItems folder.

    I have 60+ users and no saving problems anymore for photoshop CS6 for my users after I deleted the .TemporaryItems folder.

     

    The clients are very differents, from 10.5.x to 10.8.2

    The server is 10.6.7 afp

     
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  • Currently Being Moderated
    Nov 27, 2012 10:37 AM   in reply to xterieur

    So where does it create the temp file if the .TemporaryItems folder does not exist and it can not recreate it?

    Does it just revert back to CS5 behavior of saving directly over the file?

    This seems like a dangerous solution. I don't want to crosspost too much so take a look at my assessment of the situation so far over here. And I am well aware that these may be different issues, but they seem to have this directory problem in common...

     

    http://feedback.photoshop.com/photoshop_family/topics/cs6_photoshop_sa ving_issues

     

    I've taken the information I've learned from here and done some analysis through testing. I have not however tried preventing users from recreating the .TemporaryItems folder.

     
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  • Currently Being Moderated
    Dec 3, 2012 7:40 AM   in reply to JenniRLeder

    I am unable to save files in Photoshop to the server. To rectify this problem I switched of "Save in Background" in the preferences. Photoshop now allows me to save files directly in Photosshop to the server.

     
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  • Currently Being Moderated
    Dec 17, 2012 2:34 AM   in reply to chupwala

    We have been working with full access to .TemporaryItems for all the share's users for about a week now. This works great, no more saving issues here.

     

    Thanks for all your input!

     
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  • Currently Being Moderated
    Dec 17, 2012 12:45 PM   in reply to NilsMPM

    Access to the .TemporaryItems folder is just part of the issue. Are you also using unique UIDs for every machine? Active or Open Directory?

    Or manually managing them? If not, you will also run into an issue where the TemporaryItems subfolder will get removed upon logout.

    Can you give more information on the structure of your network? We are testing moving our environment to Active directory in order to establish unique UIDs to avoid collisions in the .TemporaryItems folder. So far, all tests are positive. I have isolated a single machine to have a unique UID and access to the .TemporaryItems folder and so far no issues.

     
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  • Currently Being Moderated
    Dec 17, 2012 12:54 PM   in reply to scottgriz

    We're also testing a number of workarounds related to the UUID collisions and .TemporaryItems deletion OS bug.

     

    So far, so good.

     
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  • Currently Being Moderated
    Dec 18, 2012 1:02 AM   in reply to scottgriz

    Hi Scottgriz,

     

    Unfortunately, my network knowledge is not that good (yet). We have an AFP share running on a netgear NAS. We (3 users) all connect with the same password, if that's what you mean. Haven't noticed any other problems so far.

     

    Does that help you?

     
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