Quadro 4000 graphic card installed in Mac Pro but CS5.5.2 won't enable mercury playback. I'v looked but can't find info. Have installed cuda driver 4-2.2.10 Nvidia says if running OS 10.7.4 driver install is not needed. In CS5.5.2, Project Settings, General, video playback and rendering , the only option is MPE software only and it is greyed out. I have tried rebooting the computer.
as a side note when I open PP I get an error - video filter missing AE>ADBE SubspaceStablizer missing - I dont know what that means but dont think it has anything to do with the mercury playback issue.
I also downloaded Nvidia driver - Quadro ODE Graphics Driver. Under the Nvidia driver downloads it gives several options for the Quardo 4000 for Mac but the only one that will download is the ODE graphics driver.
Im new to this so I appreciate your help very much.
Thanks - John
You should probably go ahead and install the nVidia driver anyway.
I believe the missing filter is part of the Warp Stabilizer effect only available in CS6. Was the project you're trying to open created there first? Or was it created on a computer with After Effects, which you don't have installed?
Thanks for your help.
The project is on going - I started it before I got the new 4000 card.
Im sure the error has to do with a clip I did in AF and imported it into my timeline.
I have installed the nvidia driver but didnt seem to help.
any ideas are appreciated
I installed the card before the drivers - ODE and Cuda driver 4-2.2.10
I was wondering if I need to reinstall teh card after installing the drivers? I thought I would need to install drivers after installing card.
Thanks again JR
Not Jim, and not on a Mac... but on Windows, I have never installed drivers before card... as far as I know, the card must be installed first, so the drivers will properly "see" the card during install and configuration
I am no Mac expert but..
I would uninstall the NVida drivers shut down..re boot ...then go ahead and reinstall the driver.
I might also check what slot the card is in and if it is the correct one.
Yesterday I had to do something similar to all the above for a Black Magic SDI HD-Link card and drivers.
On a Mac Pro 2008 with Quadro 4000. No problems what so ever. BTW, when I switched from the existing ATI cad, I had to download the Nvidia driver FIRST, so when I put in the new card and powered up the computer, they would be there for the card to see.
hey lasvideo - thanks for your help
I reinstalled the ATI 5770 and deleted the Cuda driver and the ODE driver - do you know if this is the driver you installed?
It was the only option I had from the nvidia driver Quadra 4000 - there were several options - Quadro performance, Quadro Partner Certified, etc, but the ODE driver was the only one that worked.
REinstalled the Quadra 4000 and opened CS5.5 and the murcery box was greyed out again.
this is driving me crazy!
Is there anyone who can help
Also noticed that the nvidia 4000 runs real hot. Is this normal?
Thanks again for the help
it says for mac on the box and has teh Mac icon - just got it - new
how do you to check where the driver versions are located - preferences window of something.
I cant find the driver you have - 7.18.18
7.18.18 is a driver that comes form OS 10.7.4 as far as I can tell.
I havent been able to find where the drivers are on the mac.
Note: If you have Max OS X 10.7 or later, you do not need to download an NVIDIA driver. The driver is included in Mac OS X 10.7 or later.
I read that but cant find where the driver is located to choose it. Im looking for 7.18.18 which is the driver that comes with OS X10.7
Im trying to switch drivers but cant figure out where to do that. what location the drivers are in. Im thinking it will be like choosing a printer - may be way off but just an idea. Do you know how to swithc or choose drivers?
Sorry ..cant help in a Mac but driver mangement in a Windows System is in 'Device Manager' and sometimes in 'Programs and Features'
My guess in Mac its in the "Library' path...
Google "MAc Drivers path"
Here is the page shooternz is referring to..
This thread is getting ungainly. Have you updated to 10.7.4? If not , do do. If you have, you might need to call Apple or Nividia. FYI I am on CS6.
Yes I have read the article and that is why its so frustrating for me.
I am using OS 10.7.4 and using CS5.5
I'v looked in Libraries, Application support and not been able to find drivers, graphic card drivers, etc
They seem to have it hid pretty well
I appreciate your help
I hope I can help someone else if you have this problem.
I reinstalled OS 10.4.7
reinstalled the cuda driver and the quadra driver - this was teh problem
I actually called Adobe (twice and called Nvidia and Mac) and the second call they helped me with the reinstall of the two drivers. They were in conflict with each other apparently.
these are the correct drivers as of today!
CUDA Driver 4.0.21
GPU driver 7.18.18 270.05.25f01
I had to reinstall OS 10.7.4 because it creates the 7.18.18
any way I hope this makes sence
I appreciate all teh help I got from lasvideo and everyone else who helped me
This is a very cool way to get help and I appreciate it very much
good luck if you have read this far and hope this helps you solve teh issue are having.
Thanks to everyone helping out here!
Based on the fix of reedpi's problem I seem to have found a MUCH easier way that I want to share:
I had the same problem and his solution did work, but it required a reinstall of 10.7.4. and the installing of a developers driver, which has never been officially released by NVIDIA. (This is probably the reason I got a red warning to update in my CUDA preference pane.)
The solution in short:
I BOOTED IN 64-bit mode and can now use the latest drivers from NVIDIA without problems!
(This was mentioned somewhere in the thread, but it really was the solution)
Just download the latest CUDA and NVIDIA graphics drivers and CS6 will recognize the CUDA-GPU as advertised!
The long story:
The previous solution was:
CUDA Driver Version: 4.0.21
GPU Driver Version: 7.18.18 270.05.25f01 (seems only available if 10.7.4. is reinstalled)
I was going through the drivers archive (at http://www.nvidia.com/object/mac-driver-archive.html ) and noticed that starting with Driver 4.0.31, NVIDIA states:
"Prior to the CUDA 4.0.31 Mac drivers, when running a 64-bit application with the OS configured as 32-bit kernel, the application may crash. This update will resolve that issue"
This meant on MacPro4,1, which by default seems to boot in 32-bit, there was a difference in the way the driver booted It also explained why all previous versions worked fine.
You need to boot into 64-bit in order for the current drivers to work. (You boot into 32-bit or 64-bit mode by holding the keys 3-2 or 6-4 during boot. A 32-bit boot will show up like this: see About This Mac -> System Report -> Software: 64-bit Kernel and Extensions: No)
Then Mercury Playback Engine and After Effects CS6 will "see" your Quadro-Card even when running the latest CUDA Driver (currently 4.2.10).
Here's the good part: You can up- and/or downgrade CUDA Drivers and go between versions. You don't need to reboot between launching CS6 AfterEffects or Premiere Pro. You don't need to uninstall before installing. It's easy to test.
So now I'm running the latest versions:
CUDA Driver Version: 4.2.10
GPU Driver Version: 184.108.40.206 (270.00.00f06)
When I rechecked, the behavior was consistent with my previous observations:
if 64-bit Kernel and Extensions: No (32-bit default boot)
-> Premiere Pro CS6 & After Effects don't support the GPU. Error message when launching After Effects.
if 64-bit Kernel and Extensions: Yes (64-bit boot)
CS6 GPU Acceleration works as advertised
For more Info about 32- or 64-bit booting from Apple go here: OS X: Starting up with the 32-bit or 64-bit kernel
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