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Quadro 4000 graphic card installed in Mac Pro but CS5.5.2 won't enable mercury playback. I'v looked

Jul 7, 2012 12:14 PM

Tags: #memory #pro #mac #premiere #cs5.5 #os #10.7.4 #14gb

Quadro 4000 graphic card installed in Mac Pro but CS5.5.2 won't enable mercury playback. I'v looked but can't find info. Have installed cuda driver 4-2.2.10  Nvidia says if running OS 10.7.4 driver install is not needed. In CS5.5.2, Project Settings, General, video playback and rendering , the only option is  MPE software only and it is greyed out. I have tried rebooting the computer.

as a side note when I open PP I get an error - video filter missing AE>ADBE SubspaceStablizer missing - I dont know what that means but dont think it has anything to do with the mercury playback issue.

I also downloaded Nvidia driver - Quadro ODE Graphics Driver. Under the Nvidia driver downloads it gives several options for the Quardo 4000 for Mac but the only one that will download is the ODE graphics driver.

Im new to this so I appreciate your help very much.

Thanks - John

 
Replies
  • Currently Being Moderated
    Jul 7, 2012 12:21 PM   in reply to reedpi

    You should probably go ahead and install the nVidia driver anyway.

     

    I believe the missing filter is part of the Warp Stabilizer effect only available in CS6.  Was the project you're trying to open created there first?  Or was it created on a computer with After Effects, which you don't have installed?

     
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  • Currently Being Moderated
    Jul 7, 2012 12:47 PM   in reply to reedpi

    Not Jim, and not on a Mac... but on Windows, I have never installed drivers before card... as far as I know, the card must be installed first, so the drivers will properly "see" the card during install and configuration

     
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  • Currently Being Moderated
    Jul 7, 2012 12:51 PM   in reply to reedpi

    Did you reboot after installing the driver?

     
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  • Currently Being Moderated
    Jul 7, 2012 2:19 PM   in reply to reedpi

    Not here, but then I'm lucky: I don't have a MAC and I don't have a Quadro.

     
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  • Currently Being Moderated
    Jul 7, 2012 2:42 PM   in reply to reedpi

    I am no Mac expert but..

     

    I would uninstall the NVida drivers shut down..re boot ...then go ahead and reinstall the driver.

     

    I might also check what slot the card is in and if it is the correct one.

     

    Yesterday I had to do something similar to all the above for  a  Black Magic SDI HD-Link  card and drivers.

     
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  • Currently Being Moderated
    Jul 7, 2012 2:44 PM   in reply to reedpi

    On a Mac Pro 2008 with Quadro 4000. No problems what so ever. BTW, when I switched from the existing ATI cad, I had to download the Nvidia driver FIRST, so when I put in the new card and powered up the computer, they would be there for the card to see.

     
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  • Currently Being Moderated
    Jul 7, 2012 2:56 PM   in reply to reedpi

    Good luck!!

     
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  • Currently Being Moderated
    Jul 7, 2012 3:47 PM   in reply to reedpi

    Check to make sure you are booted into 64-bit mode.  About this Mac>More Info>System Report>Click on Software>64-bit Kernel and Extensions:          Yes

     

    If not, boot into 64-bit mode and I bet that is it.

     
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  • Currently Being Moderated
    Jul 7, 2012 5:32 PM   in reply to reedpi

    Yes I installed 2 drivers, the Nvidia and the CUDA. Are you on a Mac? Did you get the Quadro 4000 for Mac card when you purchased it? They also sell one just for the PC.

     

    Here a picture from my Mac Pro system Preferences screen.

     

    Screen Shot 2012-07-07 at 5.31.20 PM.png

     
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  • Currently Being Moderated
    Jul 7, 2012 7:28 PM   in reply to reedpi

    I have no idea why your System Prefs for Nvidia card is pointing to the the wrong driver. I get the feeling you have the PC version of the Quadro 4000 not the Mac version. I guess you should get in touch with Nvidia Monday.

    Go into Prefs like I have in the attached image. Any clues?

     

    Screen Shot 2012-07-07 at 7.23.32 PM.png

     
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  • Currently Being Moderated
    Jul 7, 2012 7:55 PM   in reply to reedpi

    Nope, sorry. Probably in the Libaray somewhere. And I am on 10.7.4 so thats why I have that driver it seems.

     
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  • Currently Being Moderated
    Jul 7, 2012 8:57 PM   in reply to reedpi

    http://www.nvidia.com/object/product-quadro-4000-mac-us.html

     

    it says...

    Note: If you have Max OS X 10.7 or later, you do not need to download an NVIDIA driver. The driver is included in Mac OS X 10.7 or later.

     
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  • Currently Being Moderated
    Jul 7, 2012 9:11 PM   in reply to reedpi

    Sorry ..cant help in a Mac but driver mangement  in a Windows System is in 'Device Manager' and sometimes in 'Programs and Features'

     

    My guess in Mac its in the "Library' path...

     

    Google "MAc Drivers path"

     
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  • Currently Being Moderated
    Jul 7, 2012 9:43 PM   in reply to reedpi

    Here is the page shooternz is referring to..

     

    http://www.nvidia.com/object/product-quadro-4000-mac-us.html

     

    This thread is getting ungainly. Have you updated to 10.7.4? If not , do do. If you have, you might need to call Apple or Nividia. FYI I am on CS6.

     
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  • Currently Being Moderated
    Jul 8, 2012 5:16 AM   in reply to reedpi

    Last thoughts I have,

    1/ Delete Prefs

    2/ Repair Permisiions

    3/ Reset PRAM

     

    Google for further details.

     
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  • Currently Being Moderated
    Jul 9, 2012 8:47 AM   in reply to reedpi

    Call Adobe Tech support. Ask to Escalate. Ask for Vinay.

     
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  • Currently Being Moderated
    Jul 10, 2012 5:59 PM   in reply to reedpi

    Congrats on finally getting things fixed!

     
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  • Currently Being Moderated
    Jul 13, 2012 2:22 AM   in reply to reedpi

    Thanks to everyone helping out here!

     

    Based on the fix of reedpi's problem I seem to have found a MUCH easier way that I want to share:

     

    I had the same problem and his solution did work, but it required a reinstall of 10.7.4. and the installing of a developers driver, which has never been officially released by NVIDIA. (This is probably the reason I got a red warning to update in my CUDA preference pane.)

     

    The solution in short:

     

    I BOOTED IN 64-bit mode and can now use the latest drivers from NVIDIA without  problems!

    (This was mentioned somewhere in the thread, but it really was the solution)

    Just download the latest CUDA and NVIDIA graphics drivers and CS6 will recognize the CUDA-GPU as advertised!

     

     

    The long story:

     

    The previous solution was:

    CUDA Driver Version: 4.0.21

    GPU Driver Version: 7.18.18 270.05.25f01 (seems only available if 10.7.4. is reinstalled)

     

    I was going through the drivers archive (at http://www.nvidia.com/object/mac-driver-archive.html ) and noticed that starting with Driver 4.0.31, NVIDIA states:

    "Prior to the CUDA 4.0.31 Mac drivers, when running a 64-bit application with the OS configured as 32-bit kernel, the application may crash. This update will resolve that issue"

     

    This meant on MacPro4,1, which by default seems to  boot in 32-bit, there was a difference in the way the driver booted It also explained why all previous versions worked fine.

     

    You need to boot into 64-bit in order for the current drivers to work. (You boot into 32-bit or 64-bit mode by holding the keys 3-2 or 6-4 during boot. A 32-bit boot will show up like this: see About This Mac -> System Report -> Software: 64-bit Kernel and Extensions: No)

     

    Then Mercury Playback Engine and After Effects CS6 will "see" your Quadro-Card even when running the latest CUDA Driver (currently 4.2.10).

     

    Here's the good part: You can up- and/or downgrade CUDA Drivers and go between versions. You don't need to reboot between launching CS6 AfterEffects or Premiere Pro. You don't need to uninstall before installing. It's easy to test.

     

    So now I'm running the latest versions:

     

    CUDA Driver Version: 4.2.10

    GPU Driver Version: 1.3.4.0 (270.00.00f06)

     

    When I rechecked, the behavior was consistent with my previous observations:

     

    if  64-bit Kernel and Extensions: No (32-bit default boot)

    -> Premiere Pro CS6 & After Effects don't support the GPU. Error message when launching After Effects.

     

    if  64-bit Kernel and Extensions: Yes (64-bit boot)

    CS6 GPU Acceleration works as advertised

     

    For  more Info about 32- or 64-bit booting from Apple go here:  OS X: Starting up with the 32-bit or 64-bit kernel

     
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