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Installation Issues With CS5.5 Production Premium

Jul 7, 2012 10:30 PM

Tags: #cs5.5 #install #exit_code_7 #dw020 #dw031

I have CS5.5 Web Premium installed on my Windows 7 computer right now, and I am trying to install Production Premium in addition now.  Initially, I got the following errors from the installer, and the install didn't complete.  Addtionally, the installer said exit code 7.

WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

ERROR: DW020: Found payload conflicts and errors:

ERROR: DW020:  - Adobe Flash CS5.5 depends on Adobe Flash Player 10 ActiveX to be installed.

ERROR: DW020:  - Adobe Flash CS5.5 depends on Adobe Flash Player 10 Plugin to be installed.

FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.

I searched on the forums for a bit and found suggestions that I should uninstall Flash Player and AIR, so I did that to no effect.  Then I ran across this article http://forums.adobe.com/message/4393571.  So I took the suggestions and renamed the suggested items (I found them on Windows).  The installer didn't even initialize after that, so I reversed the changes I made and restarted.  Now the installer still won't initialize.  Any ideas?

945 Views   2 Replies   Latest reply: brenns10, Jul 8, 2012 2:15 PM
 
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  • Mylenium
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    1. Mylenium,
    Jul 7, 2012 11:41 PM   in reply to brenns10
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    Creative Suite Cleaner Tool

     

    Run it, try again. And make sure to exclude redundant programs from either of the suites from the install by making appropriate custom selections. It's bound to cause mayhem.

     

    Mylenium

     
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  • brenns10
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    2. brenns10,
    Jul 8, 2012 2:15 PM   in reply to Mylenium
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    I solved my problem!  Since the computer was new and there were a few things wrong with it, I decided to reinstall Windows.  After the reinstall, the two CS5.5 installs went flawlessly.  I believe the issues I encountered above were due to some edits to the registry I made in order to make the default program install location on my HDD instead of my SSD.  That combined with the suggestions I took from the internet completely messed up my installation.

     

    I did try the CS Cleaner Tool before posting, but it didn't help.  But thanks for the prompt response!

     
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