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InDesign CS5 Install Fails

Jul 10, 2012 2:04 PM

Tags: #cs5 #help #indesign #indesign_install_fail

I created an installer package using AAMEE (I believe ) for InDesign CS5 back in 2010.  It has since worked without issue, and I retested it recently on a separate workstation.  A new employee needs to get InDesign installed but it fails for him.  I have verbose logging enabled by default so I dove in.

 

Can anyone decyper what these failures mean?  (I'm only pasting relevant information according to WiLogUtil)

 

------BEGIN------

=== Verbose logging started: 7/10/2012  14:13:04  Build type: SHIP UNICODE 5.00.7600.00  Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (E0:A0) [14:13:04:698]: Resetting cached policy values
MSI (c) (E0:A0) [14:13:04:698]: Machine policy value 'Debug' is 0
MSI (c) (E0:A0) [14:13:04:698]: ******* RunEngine:
           ******* Product: \\AppServer\Software\Adobe\Adobe CS5\InDesign CS5\Adobe InDesign CS5 (Standalone)\Build\Adobe InDesign  CS5 (Standalone).msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (E0:A0) [14:13:04:699]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (E0:A0) [14:13:04:699]: Grabbed execution mutex.
MSI (c) (E0:A0) [14:13:04:771]: Cloaking enabled.
MSI (c) (E0:A0) [14:13:04:771]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (E0:A0) [14:13:04:775]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F8:58) [14:13:04:784]: Running installation inside multi-package transaction \\AppServer\Software\Adobe\Adobe CS5\InDesign CS5\Adobe InDesign CS5 (Standalone)\Build\Adobe InDesign  CS5

(Standalone).msi
MSI (s) (F8:58) [14:13:04:784]: Grabbed execution mutex.
MSI (s) (F8:DC) [14:13:04:787]: Resetting cached policy values
MSI (s) (F8:DC) [14:13:04:787]: Machine policy value 'Debug' is 0
MSI (s) (F8:DC) [14:13:04:787]: ******* RunEngine:
           ******* Product: \\AppServer\Software\Adobe\Adobe CS5\InDesign CS5\Adobe InDesign CS5 (Standalone)\Build\Adobe InDesign  CS5 (Standalone).msi
           ******* Action:
           ******* CommandLine: **********

......

MSI (s) (F8!7C) [14:13:19:828]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (F8!7C) [14:13:19:834]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

CustomAction CALaunch returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (F8:DC) [14:13:40:398]: User policy value 'DisableRollback' is 0

MSI (s) (F8:DC) [14:13:40:398]: Machine policy value 'DisableRollback' is 0

Action ended 14:13:40: InstallFinalize. Return value 3.

......

MSI (s) (F8:DC) [14:13:42:730]: MsiProvideAssembly is returning: 1607

MSI (s) (F8:DC) [14:13:42:763]: Note: 1: 2318 2: 

MSI (s) (F8:DC) [14:13:42:765]: No System Restore sequence number for this installation.

MSI (s) (F8:DC) [14:13:42:765]: Unlocking Server

MSI (s) (F8:DC) [14:13:42:769]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.

Action ended 14:13:42: INSTALL. Return value 3.

......

MSI (s) (F8:58) [14:13:42:890]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (F8:58) [14:13:42:890]: Restoring environment variables

MSI (s) (F8:58) [14:13:42:890]: Destroying RemoteAPI object.

MSI (s) (F8:F4) [14:13:42:890]: Custom Action Manager thread ending.

MSI (c) (E0:A0) [14:13:42:892]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (E0:A0) [14:13:42:892]: MainEngineThread is returning 1603

......

------END------

 

 

Could it be any more obscure about what the issue is; what it doesn't like?

 

I've got the whole log but its just too much to paste here.

 
Replies
  • Currently Being Moderated
    Jul 10, 2012 10:56 PM   in reply to JuliusPIV

    MSI (c) (E0:A0) [14:13:04:699]: Client-side and UI is none or basic: Running entire install on the server.

     

    Can't work. Whatever is causing this, is another matter....

     

    Mylenium

     
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