I created an installer package using AAMEE (I believe ) for InDesign CS5 back in 2010. It has since worked without issue, and I retested it recently on a separate workstation. A new employee needs to get InDesign installed but it fails for him. I have verbose logging enabled by default so I dove in.
Can anyone decyper what these failures mean? (I'm only pasting relevant information according to WiLogUtil)
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=== Verbose logging started: 7/10/2012 14:13:04 Build type: SHIP UNICODE 5.00.7600.00 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (E0:A0) [14:13:04:698]: Resetting cached policy values
MSI (c) (E0:A0) [14:13:04:698]: Machine policy value 'Debug' is 0
MSI (c) (E0:A0) [14:13:04:698]: ******* RunEngine:
******* Product: \\AppServer\Software\Adobe\Adobe CS5\InDesign CS5\Adobe InDesign CS5 (Standalone)\Build\Adobe InDesign CS5 (Standalone).msi
******* Action:
******* CommandLine: **********
MSI (c) (E0:A0) [14:13:04:699]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (E0:A0) [14:13:04:699]: Grabbed execution mutex.
MSI (c) (E0:A0) [14:13:04:771]: Cloaking enabled.
MSI (c) (E0:A0) [14:13:04:771]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (E0:A0) [14:13:04:775]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F8:58) [14:13:04:784]: Running installation inside multi-package transaction \\AppServer\Software\Adobe\Adobe CS5\InDesign CS5\Adobe InDesign CS5 (Standalone)\Build\Adobe InDesign CS5
(Standalone).msi
MSI (s) (F8:58) [14:13:04:784]: Grabbed execution mutex.
MSI (s) (F8:DC) [14:13:04:787]: Resetting cached policy values
MSI (s) (F8:DC) [14:13:04:787]: Machine policy value 'Debug' is 0
MSI (s) (F8:DC) [14:13:04:787]: ******* RunEngine:
******* Product: \\AppServer\Software\Adobe\Adobe CS5\InDesign CS5\Adobe InDesign CS5 (Standalone)\Build\Adobe InDesign CS5 (Standalone).msi
******* Action:
******* CommandLine: **********
......
MSI (s) (F8!7C) [14:13:19:828]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F8!7C) [14:13:19:834]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
CustomAction CALaunch returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (F8:DC) [14:13:40:398]: User policy value 'DisableRollback' is 0
MSI (s) (F8:DC) [14:13:40:398]: Machine policy value 'DisableRollback' is 0
Action ended 14:13:40: InstallFinalize. Return value 3.
......
MSI (s) (F8:DC) [14:13:42:730]: MsiProvideAssembly is returning: 1607
MSI (s) (F8:DC) [14:13:42:763]: Note: 1: 2318 2:
MSI (s) (F8:DC) [14:13:42:765]: No System Restore sequence number for this installation.
MSI (s) (F8:DC) [14:13:42:765]: Unlocking Server
MSI (s) (F8:DC) [14:13:42:769]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 14:13:42: INSTALL. Return value 3.
......
MSI (s) (F8:58) [14:13:42:890]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (F8:58) [14:13:42:890]: Restoring environment variables
MSI (s) (F8:58) [14:13:42:890]: Destroying RemoteAPI object.
MSI (s) (F8:F4) [14:13:42:890]: Custom Action Manager thread ending.
MSI (c) (E0:A0) [14:13:42:892]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E0:A0) [14:13:42:892]: MainEngineThread is returning 1603
......
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Could it be any more obscure about what the issue is; what it doesn't like?
I've got the whole log but its just too much to paste here.
The command line used in my initial post was:
msiexec /i "%~dp0Adobe InDesign CS5 (Standalone)\Build\Adobe InDesign CS5 (Standalone).msi" /qn /l*v c:\InDesignCS5-Standalone.log
If I run it with /qb, Adobe complains:
This installer cannot be run directly in UI mode. Please deploy this MSI in silent mode.
So I'm forced to use /qn. Besides, I hardly think that's an issue since that line exists in loads of logs, all of which installed successfully.
I adjusted the logging (/l*vx) this morning & re-ran the package - it continues to fail and I'm not seeing any extra information:
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....
MSI (s) (4C!64) [10:31:56:856]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (4C:F8) [10:32:23:884]: Closing MSIHANDLE (2811) of type 790536 for thread 1928
CustomAction CALaunch returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (4C:88) [10:32:23:948]: User policy value 'DisableRollback' is 0
MSI (s) (4C:88) [10:32:23:948]: Machine policy value 'DisableRollback' is 0
Action ended 10:32:23: InstallFinalize. Return value 3.
....
MSI (s) (4C:88) [10:32:25:694]: MsiProvideAssembly is returning: 1607
MSI (s) (4C:88) [10:32:25:734]: Note: 1: 2318 2:
MSI (s) (4C:88) [10:32:25:736]: No System Restore sequence number for this installation.
MSI (s) (4C:88) [10:32:25:736]: Unlocking Server
MSI (s) (4C:88) [10:32:25:740]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 10:32:25: INSTALL. Return value 3.
....
MSI (s) (4C:B8) [10:32:25:861]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (4C:B8) [10:32:25:861]: Restoring environment variables
MSI (s) (4C:B8) [10:32:25:861]: Destroying RemoteAPI object.
MSI (s) (4C:A4) [10:32:25:861]: Custom Action Manager thread ending.
MSI (c) (04:F8) [10:32:25:863]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (04:F8) [10:32:25:863]: MainEngineThread is returning 1603
....
------END------
Searching for 'value 3' yields two results. This is the first result encountered (reading from top down):
MSI (s) (4C:88) [10:31:56:794]: Executing op: RegisterSharedComponentProvider(,,File=ul_vcomp.dll.1E507087_0819_45E 0_FF1F_C8B3B9A1E18E,Component={1E507087-0819-45E0-A01F-C8B3B9A1E18E},C omponentVersion=8.0.50727.4053,ProductCode={4F81CFDF-507A-4B5B-8BFD-73 2E696C519D},ProductVersion=1.0.0,PatchSize=0,PatchAttributes=0,PatchSe quence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (4C:88) [10:31:56:796]: Executing op: CacheSizeFlush(,)
MSI (s) (4C:88) [10:31:56:796]: Executing op: ActionStart(Name=CreateShortcuts,Description=Creating shortcuts,Template=Shortcut: [1])
MSI (s) (4C:88) [10:31:56:799]: Executing op: IconCreate(Icon=ARPPRODUCTICON.exe,Data=BinaryData)
MSI (s) (4C:88) [10:31:56:804]: Executing op: ActionStart(Name=CALaunch,,)
MSI (s) (4C:88) [10:31:56:805]: Executing op: CustomActionSchedule(Action=CALaunch,ActionType=1025,Source=BinaryDat a,Target=runDeploymentManagerCA,CustomActionData=mode=install;sourceDi r=\\appserver\Software\Adobe\Adobe CS5\InDesign CS5\Adobe InDesign CS5 (Standalone)\Build\;installDir=;origDB=\\appserver\Software\Adobe\Ado be CS5\InDesign CS5\Adobe InDesign CS5 (Standalone)\Build\Adobe InDesign CS5 (Standalone).msi)
MSI (s) (4C:88) [10:31:56:808]: Creating MSIHANDLE (2811) of type 790536 for thread 1928
MSI (s) (4C:F8) [10:31:56:808]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3376.tmp, Entrypoint: runDeploymentManagerCA
MSI (s) (4C!64) [10:31:56:828]: Creating MSIHANDLE (2812) of type 790541 for thread 5220
MSI (s) (4C!64) [10:31:56:846]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (4C!64) [10:31:56:854]: Creating MSIHANDLE (2813) of type 790540 for thread 5220
MSI (s) (4C!64) [10:31:56:854]: Creating MSIHANDLE (2814) of type 790531 for thread 5220
MSI (s) (4C!64) [10:31:56:855]: Closing MSIHANDLE (2814) of type 790531 for thread 5220
MSI (s) (4C!64) [10:31:56:855]: Closing MSIHANDLE (2813) of type 790540 for thread 5220
MSI (s) (4C!64) [10:31:56:855]: Closing MSIHANDLE (2812) of type 790541 for thread 5220
MSI (s) (4C!64) [10:31:56:856]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (4C:F8) [10:32:23:884]: Closing MSIHANDLE (2811) of type 790536 for thread 1928
CustomAction CALaunch returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (4C:88) [10:32:23:948]: User policy value 'DisableRollback' is 0
MSI (s) (4C:88) [10:32:23:948]: Machine policy value 'DisableRollback' is 0
Action ended 10:32:23: InstallFinalize. Return value 3.
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