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Jawon Whetstone
Jawon Whetstone
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Story Disappeared

Jul 11, 2012 12:32 PM

Tags: #adobe #story #cloud #disappeared

Last night i tried to open up Story and had an error so i updated my cloud and afterwords i went to open it, it was gone and i cant find it at all.. Would you kno wha might have happened

467 Views   2 Replies   Latest reply: Jawon Whetstone, Jul 12, 2012 8:04 AM
 
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  • AnubhavRohatgi
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    1. AnubhavRohatgi,
    Jul 11, 2012 11:35 PM   in reply to Jawon Whetstone
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    Sorry to hear of your trouble.

     

    Can you explain what you mean by “updated my cloud?”

     

    And – can you also answer the following questions:

     

    Can you provide a little more information about the lost data:

     

    1.       Were you working online in Story free when you created these documents?

     

    2.       What is your adobe id? (email to adbestry at adobe dot com)

     

    3.       What happens when you log in to Story at http://story.adobe.com/ . Do you see an error message, do you see any projects?

     

     

    --Anubhav

     
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  • Jawon Whetstone
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    2. Jawon Whetstone,
    Jul 12, 2012 8:04 AM   in reply to AnubhavRohatgi
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    I have an subscription to Creative Cloud and i was updating that.. I had

    just begun starting to write, and this would have been the 1st time that

    I've dove into it. I had jus tried to open the program through the icon on

    my desktop when it happened... I sent my story id already and im already

    logged in on the site, i mustve forgot or didnt realize it was online also

     
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