I am suddenly getting the "Not a valid widget" error when trying to insert a smart interaction into a Captivate 6 project. Is anyone else having that issue? Or more importantly, know of a fix for it?
It is one of the new "Smart Interactions" that are part of Captivate 6. I have tried using both the button from the quick launch bar, as well as "Insert->Interaction" from the menu bar. Also, the project was created in CP6, not imported from a previous version. They were working fine earlier this morning, then around lunch time I started receiving the error. I created a new "Blank Project" and it worked fine. I just can't seem to get it to work in the other project that I have been developing.
Please try after deleting the Preferences and Layouts folder and re-launch Captivate. If you have saved any of your themes in Layouts folder, take a backup of that.
If the issue still persists share the cptx with us, so that we can investigate. You can upload to acrobat.com and send the link to me - firstname.lastname@example.org
Preferences->C:\Users\<username>\AppData\Local\Adobe : Delete Captivate 6 folders
Layouts-> C:\Users\<username>\Documents\My Adobe Captivate Projects
Captivate Engineering Team
Its unfortunate that you are facing this issue with Interactions, but we are unable to replicate this.
We would like to see this issue happening at your end so that we can investigate & help you out.
Please send me an email to email@example.com, so that we can have a Connect meeting.
Captivate Engineering Team
I'm also getting the invalid widget error message when I try to insert a Smart Interaction into a Captivate 6 project, though so far the program doesn't try to close. The project is one that I started in Captivate 5.5 and imported into 6, but I've been able to insert Smart Interactions into it just fine before this. I searched for my preferences folder, but I am not finding the folder location that was posted in the reply above (Preferences->C:\Users\<username>\AppData\Local\Adobe) but I did delete the Layouts folder and restarted, but got the same error when trying to insert the SI. I even changed the program preferences to run the program as an administrator, but that doesn't seem to have helped (saw that fix on another post).
Has anyone else found a cure for this, yet?
Can you please give us more details so that we can help you further.
Is it happening with a specific project, the one you upgraded from CP5.5? In a new blank project do you encounter this issue?
If it is project specific can you share the Captivate (cptx) file with us. You can upload to acrobat.com and send me the link.
(In the Captivate installed directory there is a utility inside the utils folder for cleaning preferences)
Captivate Engineering Team
I am having the same issues on a new Captivate 6 project. The actions were working fine and then the Accordion, Tabs, and Pyramid Matrix interactions just stopped working and gave me the "Not a Valid Widget" message.
To get around it I opened a new project of similar size, created one slide with the interaction I wanted and copy/ paste it into the original project. It is not convenient, but it works.
Thanks Mike! -- I was having the same issue 'invalid widget' the project wasn't imported from any previous versions. Opening and closing the project did not work. Opening a new project the same size, inserting a blank slide and copying and pasting into my project worked to fix the issue.
Hi. I am using Captivate version 7 and I am having the same problem with ALL of the interactions; I cannot insert any interaction into my project without getting the "invalid widget" error. I am also not able to solve this issue by closing the file or creating a new project as suggested above.
Has anyone discovered a solution yet? I was so excited to get my new version with these interactions, and can't believe that I can't use any of them!
Can you please provide few additional info so that we can understand the issue better?
1) Are you seeing this issue on a Win or MAC machine?
2) Have you tried relaunching captivate and inserting an Interaction?
3) are you able to see interactions in the 'eLearning Assets' location.
Win location :- C:\Users\Public\Documents\Adobe\eLearning Assets\Interactions
MAC location : - /Documents/My Adobe Captivate Projects/Interactions
4) If the interactions are present in the above location, then can you please try inserting the interaction through the 'Insert>Widget> select an interaction from the above location' and see its working or not?
Thanks so much Nimmy for responding.
1) My machine is Windows.
2) I have tried closing Captivate and relaunching, and even creating a new blank project.
3) I do see all of the interactions listed in the folder you mentioned above. Which makes me wonder... should I have installed Captivate in a particular folder structure? I created my own folder during installation, so the install and executable files are not in the "Adobe" folder (where the interactions also have a folder). Maybe this could be the problem? (It would be nice if it were that simple. : -) )
4) I tried inserting via Insert > Widget from the menu bar and still get the same issue.
SOLVED! I uninstalled Captivate 7 and reinstalled it, but this time I let Adobe install all the files in the default Adobe folder that it was suggesting to me (instead of creating my own location on the C drive for the install). It seems as though the installation has to be in the same place as the Interaction files, etc., which now of course makes sense.
Thanks Nimmy for thinking of the folder structure!